Question

No HIFI subscription option available

  • 31 October 2021
  • 1 reply
  • 38 views

Dear Community,

 

I use deezer premium via ios 15.1, I have no option to change to HIFI, does anyone have the same issue via iPhone?


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1 reply

Userlevel 4
Badge +1

Hello @Szabó István Dániel 

As you currently have a Deezer Premium offer subscribed through Apple, you will first need to cancel your current offer:

On your iPhone, iPad or iPod touch:
- Go to Settings > iTunes & App Store.
- Tap your Apple ID at the top of the screen.
- Tap View Apple ID. You might need to sign in or use Touch ID.
- Tap Subscriptions
- Tap the Deezer subscription. If you don't see a subscription but are still being charged, make sure that you're signed in with the correct Apple ID
- Use the options to cancel your subscription. Once you cancel, your subscription will stop at the end of the current billing cycle.

Once your Deezer account reverts to a free version, you can subscribe to our HiFi plan. Log into your Deezer account from a PC/Mac preferably and follow this link: https://www.deezer.com/en/offers/hifi

Note that you will not lose favourites or playlists when you move from Premium to HiFi.

Thanks!