Question

music stops playing on Deezer when phone locked in car

  • 10 November 2020
  • 10 replies
  • 177 views

Hi,

I use Deezer in my car to listen to my music but when the screen on my phone turns off the music stops, the only thing that’s been fixing it is to restart the phone or to set the phone to never auto lock. This is a issue that is happening near on every morning. I’ve tried uninstalling the app and then restarting the phone, I’ve also tried using a different phone, using a different USB cable and made sure that the app runs in the background in my settings but it’s not made any difference. The app is all up to date and I’ve got the latest version of 8.25.0 (8.25.0.4). Could you please help at all?


10 replies

Userlevel 7
Badge +7

Hey @marshallr31 

Thanks for reporting this to us. Have you checked your phone settings to see if the app is allowed in the background?

Another tip - check the Deezer settings, go to Deezer Labs and see if you have our Car Mode available - this may help your streaming when the phone locks - keep us posted! :thumbsup_tone2:

Hey Rudi

yes I’ve made sure the app is running in the background and I wasn’t aware of car mode and so I’ve given that a go, fingers crossed 😊

Userlevel 7
Badge +7

Keep us posted, @marshallr31 I'll be more than happy to pass feedback to the teams involved!

Userlevel 6
Badge +5

Ditto. Same issue. In car, cabled on lightning. No reason for it. Reported in TestFlight.

Userlevel 7
Badge +7

Thanks for reporting it @teqteq nice to see you here too :thumbsup_tone2:

Did anyone work out how to resolve this problem as I am having the same one and have been for about 18 months now. Xx

Userlevel 7
Badge +7

Hey @Marie.Elizabeth 

Thanks for reporting it. What Deezer app version you've got?

Oooh I’m really not too sure? I just assume it’s the latest version as I’m hoping my iPhone updates it of its own accord? 

Userlevel 7
Badge +7

It's very likely, but we just need to confirm because Deezer releases new apps quite frequently. Just try going on settings and tapping on 'about' @Marie.Elizabeth 

Hello, I found it. It is 8.37.0 (8.37.0.2). 
 

I really love deezer but this is becoming a really annoying problem. 

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