Answered

music stops playing on Deezer when phone locked in car

  • 10 November 2020
  • 15 replies
  • 425 views

Hi,

I use Deezer in my car to listen to my music but when the screen on my phone turns off the music stops, the only thing that’s been fixing it is to restart the phone or to set the phone to never auto lock. This is a issue that is happening near on every morning. I’ve tried uninstalling the app and then restarting the phone, I’ve also tried using a different phone, using a different USB cable and made sure that the app runs in the background in my settings but it’s not made any difference. The app is all up to date and I’ve got the latest version of 8.25.0 (8.25.0.4). Could you please help at all?

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Best answer by Ryan Riopel 24 November 2021, 00:50

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15 replies

Userlevel 7
Badge +8

Hey @marshallr31 

Thanks for reporting this to us. Have you checked your phone settings to see if the app is allowed in the background?

Another tip - check the Deezer settings, go to Deezer Labs and see if you have our Car Mode available - this may help your streaming when the phone locks - keep us posted! :thumbsup_tone2:

Hey Rudi

yes I’ve made sure the app is running in the background and I wasn’t aware of car mode and so I’ve given that a go, fingers crossed 😊

Userlevel 7
Badge +8

Keep us posted, @marshallr31 I'll be more than happy to pass feedback to the teams involved!

Userlevel 6
Badge +5

Ditto. Same issue. In car, cabled on lightning. No reason for it. Reported in TestFlight.

Userlevel 7
Badge +8

Thanks for reporting it @teqteq nice to see you here too :thumbsup_tone2:

Did anyone work out how to resolve this problem as I am having the same one and have been for about 18 months now. Xx

Userlevel 7
Badge +8

Hey @Marie.Elizabeth 

Thanks for reporting it. What Deezer app version you've got?

Oooh I’m really not too sure? I just assume it’s the latest version as I’m hoping my iPhone updates it of its own accord? 

Userlevel 7
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It's very likely, but we just need to confirm because Deezer releases new apps quite frequently. Just try going on settings and tapping on 'about' @Marie.Elizabeth 

Hello, I found it. It is 8.37.0 (8.37.0.2). 
 

I really love deezer but this is becoming a really annoying problem. 

Userlevel 7
Badge +8

Hi @Marie.Elizabeth 

Sorry about that. Could you please let us know if this is still happening on 8.38?

Hi, I have the latest version and the same issue. It’s been happening for a while now, maybe a couple of months.. is there a solution yet?

Hi,

 

this seems more of an issue than a missing feature, specifically when using dock speakers or connecting to car speakers through USb, basically when screen goes off the music stops which is not practical when listening to music. 

I just got an iPhone 13 and this happened to me today. Super annoying. I was able to work around it by closing a ton of apps in the app switcher but that’s not something I should have to do on a regular basis. 

Userlevel 4
Badge +2

Hey @Ryan Riopel thanks for the work around. I agree with you should not do it on a regular basis and I have reoted this for you! 

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