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Lock screen issue with ios 11

  • 9 November 2017
  • 3 replies
  • 334 views

Hello, today i encountered an issue with the app. When the screen is locked with the app running the commands on locked screen to play/pause or change song don't respond and the title of the song says it’s a completely one than the one playing. I’m not sure if it’s an app issue or device’s. App is updated and the device is an iPhone 6 plus
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Best answer by Anja 10 November 2017, 17:18

Hi @ReMa, this sounds like a common issue some Deezer users had since the last iOS Update. Please try to restart the phone and check if you still have the issue. Of course our tech team is working on this with IOS and we hope that with a next update this will be fixed permanently 😉
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Userlevel 7
Badge +7
Hi @ReMa, this sounds like a common issue some Deezer users had since the last iOS Update. Please try to restart the phone and check if you still have the issue. Of course our tech team is working on this with IOS and we hope that with a next update this will be fixed permanently 😉
Yes, also with me! I'm iOS 12 (I cannot update my software as it is the newest) and on my iPhone 6s I cannot find the music control on Deezer for my lock screen. It also doesn't show as playing when I swipe up from the bottom to pull up Control Center. It plays music, though. Spotify music controls show up on my lock screen. (yes, my friend tried on her account, I am #Deezer forever) Every now and again this happens to me! A good old restart does the trick, but sometimes (like today) IT WILL STILL NOT PICK UP MIC CONTROLS ON LOCK SCREEN! I am very passionate about my music and use Deezer a lot. My friend's Musi (streaming for music) has this issue, but will pause ONCE and then if you want to control it, you have to unlock the phone. Seems like a common issue on iOS 11 and 12.
Userlevel 7
Badge +5
Hi @iKels I am sorry to hear that, we did not have other users complaining about this. Which version of iOS to you have exactly? Have you tries reinstalling the app instead of just restarting?

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