Solved

Listening mode on another device

  • 11 February 2019
  • 5 replies
  • 251 views

I can’t listening my musics on Deezer anymore, because every time a following message is displayed: “Your Deezer account is currently in listening mode on another device”. But there’s only one device connected, that is my Phone, as shown on app .
My account is premium and I am very unhappy with this app.
So I’d like a support from Deezer team to solve this issue.
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Best answer by Rob Igo 11 February 2019, 15:02

Hmmm..

Contact support here they will be able to look into this for you.

Give them as much information as you can (your account details, you phone details etc).
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5 replies

Userlevel 7
Badge +7
Hi @mebrother

you normally only get this message if music is being played on another device (I've noticed that some devices don't show on your "connected devices" list e.g. my tv which has the Deezer app).

Try changing your password as this will require any devices you want to use to log in again.

Let us know how you get on 🙂
Sure, but the problem is there is ONLY one device logged in Deezer. It´s my iPhone (see attached).
I´ve changed my password and the message continues being displayed.

What can I do?

Best regards, Mário Eugênio.

Userlevel 7
Badge +7
Hmmm..

Contact support here they will be able to look into this for you.

Give them as much information as you can (your account details, you phone details etc).
Userlevel 1
I'm having this issue as well and I'm already a paid Premium subscriber!!

I'm about to cancel my subscription and move back over to Spotify if it continues.

Can you please fix this?!
Userlevel 7
Badge +5
Hi @Kellianna this usually means that someone else is using your account at the same time. Please try to unlink all devices in your account and then reset your password and see if this is still happening.

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