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iphone storage full


Hi, I am unable to use my iPhone right now because the storage is full : 30 Go over 32 Go are used by
I have 4 albums uploaded right now si I dont understand where the problem comes from.

Honestly I am considering unsubscribing from Deezer......unless I am provided with a solution as soon as possible.


Thanks a lot in advance for the help.
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Best answer by Noam Asulin 28 June 2018, 08:29

If you delete the app all your downloads will be lost and you'll have to re-download them .
I suggest to try the following :

  1. Go to settings
  2. App settings
  3. Go to Smart cache and check how much storage is allocated to the app (Smart cache is for making sure the song will keep playing even if you don't have internet connection for short amount of time). If it's too high just set it to something suiting your needs better .
  4. Check if you have more free space now .
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19 replies

Userlevel 5
Badge +4
Hey! Try clearing the smart cache first! Go to settings>>app settings>>smart cache>>clear all

After that, you can set the allowed smart cache settings lower so it doesn't go up that high again 🙂
I have a total of 12gb storage on iPhone 5 and Deezer has over 6gb of that. How do I delete some of this. Do I have to delete the App and will I then lose everything.
Userlevel 7
Badge +7
If you delete the app all your downloads will be lost and you'll have to re-download them .
I suggest to try the following :

  1. Go to settings
  2. App settings
  3. Go to Smart cache and check how much storage is allocated to the app (Smart cache is for making sure the song will keep playing even if you don't have internet connection for short amount of time). If it's too high just set it to something suiting your needs better .
  4. Check if you have more free space now .
Without downloading anything, Deezer use a lot of space on my iphone, just for playlists... supposed to be on the cloud... how can I reduce the space used by Deeze and still keep my playlist somewhere?
Userlevel 7
Badge +6
Hi @nma, please see @Noam Asulin 's suggestion above. The procedures will to get a lighter Deezer 🙂
Recently i saw in My iPhone, that Deezer app occupy a lot of storage (6gb)
but in the app, it shows that I only be use 2gb

what can be the reason for that? Is it just cache? Because I almost erase the cache in the app

thanks, and I wait a response
Userlevel 7
Badge +6
Hi @AFranco, please see above 🙂
I don't find the smart cache in apps settings on ios / iPhone. I have a feeling this only applies to Android phones. Any ideas?
Userlevel 7
Badge +6
I don't find the smart cache in apps settings on ios / iPhone. I have a feeling this only applies to Android phones. Any ideas?

On you iPhone, open Deezer and go to the settings > App > scroll down and you will be able to see the smart cache 😉
I have a similar problem. Please help.

deezers using up 32gb of my storage. I had over 50 downloaded albums and playlist, I now reduced the downloads to 30 but the used storage has not change. My cache is set to 2gb and I always cleared it.
Userlevel 6
Badge +2
@Bko Hey! Thanks for reaching out 🙂 Can you give us further info about your mobile and model please?
Hi Alessandra, I have an iPad Air 2 (12.3.1). I unfortunately deleted the entire app and reinstalled it yesterday and recovered all the used storage. I decided not to download anything for a few days and will then download one or two playlists later and monitor the behavior.

tx.
Userlevel 6
Badge +2
@Bko sounds great! Please let us know 🙂
Am a new user on Deezer streaming app. I was given free permium which is supposed to end by July 25. But it is not working right now and has gone back to the free version. I resubbed today for the monthly plan and it is still showing free user. Please I want this to be rectified.
I have an issue that seems to be quite the frustrating problem with more than just me. Deezer seems to aquire a heck of a lot of space! I’ve gone through and deleted playlist after playlist then song after song after once I got down to only one playlist and the storage didn’t change much at all. I mean I only seen like a max of .4 gigs change. After deleting as much as I have and only seeing that much space regained isn’t too eye opening to say the least. I’ve done the whole clearing the smart cache plenty of times, also have restarted my phone and also it’s always up to date as far as iOS versions and all apps. Where is all this supposed space that it’s taking up on my phone?!?!?!?!?! I really do love this app don’t get me wrong. I have used everything under the sun it seems like and this is one of my top ones. However if this can’t be resolved soon hopefully I’m afraid to tell y’all but I think I’m gonna go back to Spotify Premium or Pandora + once I jailbreak my iPhone again. Thank you and please do resolve this issue. Many would be very pleased I know and your guys fan base would multiply!
Userlevel 7
Badge +5
Hi there @Robert.Tindall

I can see that our Deezer Legend @Noam Asulin has replied to you with some feedback 😉
Hi there @Robert.Tindall

I can see that our Deezer Legend @Noam Asulin has replied to you with some feedback ;)

@Rudi I don’t understand bro! I haven’t gotten any reply besides yours?
Userlevel 7
Badge +5
Hey @Robert.Tindall

Here: https://en.deezercommunity.com/ios-48/iphone-storage-full-59035 ;)

Let us know how it goes. I've also passed your feedback to our devs.
Userlevel 6
Badge +2
Hey @Czae ! Thanks for getting in touch 🙂 Please follow this thread for further information 😉

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