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If I play my favorites on deezer and go into my Facebook account, my music stops!

  • 20 March 2021
  • 3 replies
  • 14 views

Userlevel 1

If i play my favorites on deezer and go into ky Facebook account my music stops! Why? 🤷🏼‍♀️

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Best answer by Freezer 20 March 2021, 12:04

Hi @karms. Sorry to hear that you’re having this issue. I’ve just double-checked on both my iPhone and Android, and I can confirm that this isn’t normal.

The only time Facebook should stop playback from the Deezer app is when Facebook itself is trying to play a sound or video clip. Could that be happening? If not, it’s just possible that one of the two apps might need reinstalling—but of course you don’t want to do that unless it’s absolutely necessary, so best to wait for a response from Deezer help desk.

Best wishes, and happy listening.

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3 replies

Hi @karms. Sorry to hear that you’re having this issue. I’ve just double-checked on both my iPhone and Android, and I can confirm that this isn’t normal.

The only time Facebook should stop playback from the Deezer app is when Facebook itself is trying to play a sound or video clip. Could that be happening? If not, it’s just possible that one of the two apps might need reinstalling—but of course you don’t want to do that unless it’s absolutely necessary, so best to wait for a response from Deezer help desk.

Best wishes, and happy listening.

Hi,

 

I had the same problem, sorted it simple, on fb settings go to video and media and where it says auto play videos mobile data/WiFi

 

select never auto play videos, this solved the problem for me.

 

hope this helps

Userlevel 7
Badge +7

Hey @Brad Mulligan 

Thanks a lot for sharing this with the community. I'm sure it'll help other users :grinning:

Do you also have an iOS device or Android?

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