Question

I'm trying to put some albums in my favorites but I can't

  • 4 August 2021
  • 7 replies
  • 42 views

I'm trying to put some albums in my favorites but I can't ... I can with artists and with the single song but not with an entire album. I’m using ios


7 replies

Userlevel 7
Badge +8

Hi there @Andrea79 

Thanks for reaching out to us.

How many favourite albums have you got so far?

Can you try adding a favourite album on desktop for example?

Thaks.now i have 14 albums ... using the free version i was able to put them in my favorites, i upgraded to the premium version and i can't put them anymore. at the moment I don't have the possibility to use a pc (I'm not at home for a few days)

Userlevel 7
Badge +8

Thanks for coming back on this @Andrea79 

Could you please go on the app settings and check the Deezer app version you have installed? Also, are you getting an error message?

the installed version is 8.44.0 (8.44.0.2). I'm not getting any error messages. using the pc app i have no problems

Userlevel 7
Badge +4

Hi @Andrea79 

Please delete the app completely and reinstall it. That should solve the problem. :slight_smile:

thanks ... I tried uninstalling the app and installing it again but it still didn't work ... anyway, after a couple of days it started working ...

Userlevel 7
Badge +7

Glad it works, enjoy your Deezer. Thanks.

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