Answered

Favorites have disappeared on Deezer mobile app

  • 16 February 2021
  • 43 replies
  • 172 views

I made a playlist called Krystal’s playlist and it’s under my favorites but when I go to it all my tracks have disappeared, anyway of resolving this and getting them back?

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Best answer by Rudi 17 February 2021, 15:04

Hi there @klremed08 

Thanks for reaching out.

You may have an outdated version of the app. Please do the following:

  • Uninstall the Deezer app by removing it from your home screen
  • Restart your iPhone
  • Go to the app store and download the Deezer app again

Let us know if the playlist is still empty!

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43 replies

Hallo,

 

I lost all my favorites songs.…

 

What can I do to restore it?

 

Greetings

 

 

 

 

Userlevel 7
Badge +7

Hi there @Dries.Dieusaert 

That's not supposed to happen. Have you checked if you're logged in with the right credentials? I've sent you a password reset email just in case. Keep us posted!

Userlevel 7
Badge +7

Hi there @klremed08 

Thanks for reaching out.

You may have an outdated version of the app. Please do the following:

  • Uninstall the Deezer app by removing it from your home screen
  • Restart your iPhone
  • Go to the app store and download the Deezer app again

Let us know if the playlist is still empty!

@Rudi I have removed the app and restarted the phone and then reinstalled the app before and I’ve still experienced the same issues. Im on ios 14.4 and deezer version 8.33.0 (8.33.0.3)… The developers have been working on this issue for many years now and they just dont seem to be able to figure it out. It really is very frustrating...

Userlevel 7
Badge +7

Thanks for coming back @AllaDean not years, this actual issue has been going on in the last 2 releases of the app :sweat_smile:

But you're right, it cannot happen and they're working to get this sorted. Our Beta app is on 8.35 and I'd like to ask you to keep an eye on it for the next releases :pray_tone2:

I'll be checking with our devs in the meantime.

Last week I had 740 favorite albums. Then a few albums started to disappear. Now I only have 660. I contacted Deezer customer support but they couldn't solve the problem. So I've switched to Spotify. My Deezer account is still open for a couple more weeks. Can someone restore my lost albums?

My music in my favorites are disappearing how can I fix it?

Userlevel 7
Badge +7

This is a bug we're working on sorting @wlandry1 @Davion.Tinsley 

Could you please confirm your Deezer app version here?

Thank you for your patience!

My version is 6.2.21.90

 

I'm using Deezer for Android on a Samsung Galaxy S21 phone

Yes it’s the app 

Userlevel 1

Pretty frustrated by this. I had a playlist that was Kanye West’s entire discography in chronological order. 137 tracks. And now only 33 show up in the playlist. All the songs also vanished from my favorites. The albums are still available and playable on Deezer. Just gone from my favorites. I don’t understand how that happens. In total, I went from 1052 favorite tracks to 811.. 
 

I tried uninstalling and reinstalling. It’s seriously making me question moving to a more stable app. 
 

And it’s not a rights issue, as the songs are still available in Deezer. Deezer just forgot I liked favorited them. 

Userlevel 7
Badge +7

Thanks for getting back to me, guys @wlandry1 @Davion.Tinsley keep an eye for our next release so that we have your feedback once you've tested it.

In the meantime, I'll be updating our devs with the info you've given me :relaxed:

Thanks for the update, Rudi. I'll take a look at the new release if it comes out before April 10, 2021, which is when my subscription to Deezer is scheduled to expire.

Userlevel 7
Badge +7

Sorry about that @KanyePodcast 

We're investigating the issue at the moment. Please confirm your Deezer app version here, so that I can double-check this with our devs :pray_tone2:

@wlandry1 we have new releases every couple of weeks, hang in there, we need your help sorting this out :thumbsup_tone2:

Thanks for the update, Rudi. The daily loss of my favorited albums seems to have stopped. I used to have about 740. Now I have 652. Do you think you'll be able to retrieve my missing 88 favorited albums?

I have 1811 on my favorite but I don’t know how or why it saying I have 1300s. I want all my music back ): 

My favourites playlist is missing about 403 songs. I originally had 1,321 songs now only 919 songs, plus new songs have been randomly added to my favourites playlist too.

Userlevel 1

Sorry about that @KanyePodcast 

We're investigating the issue at the moment. Please confirm your Deezer app version here, so that I can double-check this with our devs :pray_tone2:

@wlandry1 we have new releases every couple of weeks, hang in there, we need your help sorting this out :thumbsup_tone2:

I lost 10 more songs since posting. Can’t believe this is actually an issue.

 

version 8.34.0.5. iphone 

 

I have a free Tidal membership from having my podcast on their platform but I keep using Deezer. Win me back quickly, please. 

Same is happening to me I have 1800 songs on my favorite tracks. Now I have 1300. Can someone help me I really do love deezer premium so please don’t disappoint me. I just want my music back. 

Hey @Smulford16 

Apologies for the inconvenience. It's likely that our team is already looking into it. Could you please confirm your app versions, please?


Hello Rudi,

When I notice the issue it was on my web version, which I use while I’m working and Windows Desktop App Vers 4.32.30. My mobile version is 7.20.0.4, I have an old Iphone Se, and can’t update the Ios Version due to sapce issues.

 

I can no longer scroll past 78 songs! What is going on?

Userlevel 7
Badge +5

The 2k limit on your favorites has been raised to 10k now, so it needs to reload all of them which takes longer than before. Which device are you using?

Userlevel 7
Badge +7

Hi there @LC Clayton III @Thalia21669 @Smulford16 @KanyePodcast @Melissa.Munce @wlandry1 

Thank you for your patience. We're investigating the issue.

As @bluezzbastardzz mentioned, we have just increased our favourites' limits to 10,000 :heart_eyes:

Could you please confirm your Deezer app version?

My version is 8.34.0

My Deezer app version is 8.34.0.

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