Error: Oops...The requested content is not loading - iPhone 11 Pro


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My Deezer suddenly stoped working, I keep getting the same message. 


The requested content is not loading…

Not working on wifi or mobile data!

Im having Deezer family and my account works on my iPad, MacBook, but suddenly doesn't work on my iPhone 11pro,  I also tried other accounts and non of them works. I tried deleting the app, restarting the phone and did all the things i could found on Deezer community. 
 

Please help asap! I’m freaking out!

TNX

GuillaumeDZ 1 month ago

Hi @sazza86,

The problem described here is not the same as yours.

The issue on EE 4G network prevents from loading any page in the app and block the login.

The issue described here impacts only the playback rights of the tracks. All the navigation in the app is working but all the tracks are considered as not playable and do not appear or appear greyed out.

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19 replies

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I’m using

ios 13.5.1

deezer 8.16.0

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Can I get some reply here?

Someone?

Anyone?

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Can I get some reply here?

Someone?

Anyone?
Helllooooo

Userlevel 4
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Hi @Rok Skele,

Is there a bar at the bottom of the screen saying that Deezer is disconnected?

Maybe you can share a screenshot of the error message so we can see exactly where it appears in the app.

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Hi,

 

thanks for your reply. 
It doesn’t say “Deezer is disconected!”

I can see everything in the app and see songs, but can’t play any song or flow. 
 

I can see that I have 370+ Favorite songs, but when I enter there is nothing. Tried to delete and reinstall the app 15 times, but nothing, also empty smart cache and adjust it to 200gb, but still nothing.

I’m using

ios 13.5.1

deezer 8.16.0

I saw that few of your users had the same problem, how did they solve the problem?

 

Thanks for your help.

 

BR

 

Userlevel 4
Badge +1

Hi @Rok Skele,

Thank you for the screenshots.

About the error message displayed, it corresponds to a failure when loading a batch of tracks in a mix, like Flow. Is it appearing when you try to play a playlist or an album?

Can you send me a screenshot of the app after you enter a playlist or an album page, the page that should display the track list (e.g. if you tap on Favorite Tracks, what’s displayed next). There should be a specific error message for the page.

 

Also I see you have a Family account. Do you have the same issue if you switch to another profile of the family?

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Hi,

 

Thanks for your fast reply.  
When I enter the play list I get the message there is No tracks! even if you can see on the third picture I have songs in play lists. 
On pict nr. 4 you can see my favorite songs list, looks like there is nothing, but on pict 4 you can see I have 372 songs. 

It’s the same if I switch any other account. 
But on my wife’s iPhone and my iPad and MacBook everything works no problem. 
 

BR
 

 

Userlevel 4
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Hi,

So if I understand well, the issue appears only on one of your devices.

 

Is there something special on this device, like a VPN or proxy or firewall app installed? Anything that could modify or block network connections?

 

Also, can you go in Deezer app settings (Favorites tab, the gear button on the top right corner), App section, and disable the option “Hide tracks unavailable in your country”.

There could be a rights issue making the app consider all tracks as unavailable, they’re may be properly loaded but hidden.

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Hi,

 

yes only on one device iPhone 11pro. 
All working no problem, since Saturday morning, nothing works, I didn’t update ios or deezer, all stayed the same as Friday evening, i can see the songs, but can’t play anything. Always the same message. “The requested content is not loading!” 
 

Option “Hide tracks unavailable in your country” is disabled now and now I can see the songs in my favorite list, that I didn’t see before, but stcan’t play them. 
 

 

Userlevel 4
Badge +1

Hi @Rok Skele,

Thank you for those new screenshots.

The tracks are greyed out because the app considers you don’t have the proper rights to play them. This can be caused by different things.

 

If you go in the app settings, in My connected devices, how many devices are listed and what says the message at the bottom of the page about the maximum number of devices?

Did you unlink devices recently?

 

Did you try to log out from the app via the app settings, My account, Log out option? And then log back in?

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Hi,

 

I have 3 linked devices, see att.

I tried to log out and log in, reinstalled the app, restarted the phone, all of them at least 15 times.

 

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And?

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Dear Deezer support team,

 

I have a strong feeling that you are not going to solve my problem. 
 

I googled and I see lots of customers had the same problem and that you didn’t solve it. 
 

Looks like that’s the reason why 60% of people gave you 1 star on Trust pilot. 
 

I hope I’m not going to be next one. 

I mean I really enjoyed Deezer more than one year and paid you in total more than 150€, didn’t regret single € and I think you make enough money so you can afford programers that are able to solve the problem and not to just send messages how sorry you are and that I should try to log in and log out or reinstall the app. 

 

I ask you one more time to please solve my problem, because Deezer became a part of my life and I really enjoyed it every single day. 
 

I hate to go and cancel my subscription. 
 

Thanks! 🙏🏻 

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?

Literally having exactly the same problem with my Deezer for the last couple of weeks. I’ve tried all the above but to no avail. I have an IPhone XS Max

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@Gozzy90 did someone from Deezer gave you the instruction how to solve the problem?

They didn’t help me and they are not answering on my questions anymore, they disapeared.

Because I googled it and I see lots of people have the same problem and Deezer support team did nothing about that, looks like they don’t care, check them on Trustpilot and you will see why there is 60% rating with just one star.

 

To be honest this is really sad, because I enjoyed Deezer until this issue, but Im not throwing away 10,50€ every month if it doesn’t work.

Userlevel 4
Badge +1

Hi @Rok Skele,

We’re still investigating the issue, so please be patient.

This kind of problem is quite isolated, and even if you found posts of users having issues similar to yours, most of the time the origin of the problem is different and requires a specific analysis and solution.

In your case the fact that only one device on the 3 you are using is not working properly is very singular, and we don’t have an explanation for this yet. We are still performing tests on our side to attempt to reproduce the issue and we will keep you updated of any progress. 

Are you on ee as apparently it’s just an issue with ee??? I’m having the same issue!!!

Userlevel 4
Badge +1

Hi @sazza86,

The problem described here is not the same as yours.

The issue on EE 4G network prevents from loading any page in the app and block the login.

The issue described here impacts only the playback rights of the tracks. All the navigation in the app is working but all the tracks are considered as not playable and do not appear or appear greyed out.

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