Question

Equalizer not working on iOS 13 beta


Userlevel 1
When equalizer is activated there is just noise, IOS13 beta 4

19 replies

Userlevel 7
Badge +6
Hi there, we don't really have an inbuilt equalizer, Deezer just gives access to your phone's equalizer. Have you reinstalled the app already?
I flagged this 2 weeks ago and still no fix. So I have now cancelled my subscription and will now subscribe elsewhere
Userlevel 7
Badge +6
Hi there @The-Rickster

Sorry you feel that way. The iOS is a beta OS and we haven't had the chance to cover everything yet. If you don't mind, what's your app version?
7.15.0
Hi there @The-Rickster

Sorry you feel that way. The iOS is a beta OS and we haven't had the chance to cover everything yet. If you don't mind, what's your app version?



7.15.0
Doesn’t work on my iPhone XS Max. I’m in the latest beta for iOS 13
Userlevel 7
Badge +6
Hi there @Rob Lynch and @The-Rickster

Thank you for reporting. Why don't you join our Beta program and let me know how our Beta app runs on iOS Beta? For more info, please see here 🙂
Hi there @Rob Lynch and @The-Rickster

Thank you for reporting. Why don't you join our Beta program and let me know how our Beta app runs on iOS Beta? For more info, please see here :)

I have now enrolled. Hopefully I will be accepted and then test the app for the equaliser bug.
Doesn’t work on my iPhone X. I’m in the latest beta for iOS 13 and update Deezer app
3rd week now. Still no fix.
still no email for beta app
Userlevel 7
Badge +6
Hi @The-Rickster please try to enrol again.

@Daniel Alves de Andrade thanks for feeding it back to us.
Hi @The-Rickster please try to enrol again.

@Daniel Alves de Andrade thanks for feeding it back to us.

I have enrolled again. Let’s see what happens ?
UPDATE.

I have now updated to iOS beta 13.1 and unfortunately the equaliser bug still exists.

I am still waiting to be enrolled onto the beta, why it takes so long to enrol is beyond me.
Userlevel 7
Badge +6
Thank you for the update @The-Rickster apologies for the time taken to get you part of the program. Our requests are dealt with manually.
I'll report to the team about the equalizer issue 👍🏼
I’ve had this problem with all iOS 13 betas and iOS 13.1 beta
Userlevel 7
Badge +6
It seems symptomatic @Cactus Jack. Thank you for the feedback!
UPDATE 2.

I have now updated the app to the latest version and unfortunately the equaliser bug still exists on iOS beta 13.1.

still waiting to be enrolled onto beta even though I have signed up twice 🙄
I’m currently on the iOS 13 GM (the final version that’s being regularly released in a few weeks for the public) and the EQ completely breaks all the music if I enable it even though it worked fine on the same device but on iOS 12.
Userlevel 7
Badge +6
Hi there @The-Rickster @Issacdowling

Thank you for your feedback. Our new releases should take this issue into consideration. Thank you for your patience 👍🏼

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