Answered

Downloads are disappearing (current issue)

  • 17 October 2018
  • 56 replies
  • 1241 views


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56 replies

Userlevel 7
Badge +6
I was downloading songs till 3 days and when I was looking into the downloads. Then it was just empty.

I'm using an android phone


Is your Android and app fully updated?
Hello, i’m still having the same problem with my downloaded music, it keeps disappearing from my device (iphone X with plenty of space)

i am considering on cancel my subscription because it is frustating to keep paying and getting the same issues everyday.
i hope the Deezer team can see this thread and take action
Userlevel 7
Badge +5
Hi @Billy M sorry about that. Can you tell me how many albums and playlists you have in your library?
Hi, I can't seem to find an answer to the 'Downloads Disappearing' problem. If someone could point me in the right direction for the solution would be appreciated, as I am experiencing this problem. I currently have 27 songs individually downloaded plus two albums. These are displaying on my phone (but not on my PC) but not when I am out of phone service (is it possible to listen to downloaded songs offline ? I would've thought so??)
Userlevel 7
Badge +6
Yes, you should be able to to listen to the content offline, @LisaJ_SH. You may have to try reinstalling the app and toggling the download once again.
Hi, I can't seem to find an answer to the 'Downloads Disappearing' problem. If someone could point me in the right direction for the solution would be appreciated, as I am experiencing this problem. I currently have 27 songs individually downloaded plus two albums. These are displaying on my phone (but not on my PC) but not when I am out of phone service (is it possible to listen to downloaded songs offline ? I would've thought so??)


@Rudi I'm having this problem too. Downloaded tracks disappear (and the app restarts downloading them because they are my favorites).

Any new guidance?

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