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Downloads are disappearing (current issue)

  • 17 October 2018
  • 55 replies
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I'm downloading music to listen offline. But the music is dissappearing all the time. I've never had this before. I've got enough space to store my music on my mobile phone. Thx for help!
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Best answer by Anja 20 October 2018, 12:36

@Jérôme Euphrosine I merged your post into this topic. This is known and the team is looking into it. But since you have added more than 1000 albums to your profile, please make sure to remove some of them or merge them into playlists, as reaching the limit of added albums can also cause problems like yours on the mobile app 🙂
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55 replies

I try to download an album, I click tab, the album downloads fine with message that it has downloaded to my library however when I return to my downloads the album appears briefly before disappearing? If I find the album again by searching it is now NOT downloaded. Keeps happening. I have uninstalled and reinstalled but no joy. Downloaded playlists work fine however.
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Hi there, that is very strange. Can you tell me on which device this is happening and which version of the app you have installed?
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Hi @nicholas_ooo can you please give us more details on which device this is happening and which version of Deezer you have installed?
Hey there, I have the same happening. I'm using the Deezer app (version: 6.0.1.48) on a Samsung Galaxy J3 phone. I download an album or two, and just a little later it disappears from downloads. I tried removing some albums from my library (meaning, I've withdrawn the little blue heart from them), thinking there might be too many, but that isn't the reason apparently. Right now all my downloaded albums have disappeared from downloads.
I'm on premium and since a few days ago albums keep disappearing from downloads.
I'm using the Deezer app (version: 6.0.1.48) on a Samsung Galaxy J3 phone. I download an album or two, and just a little later it disappears from downloads.
I tried removing some albums from my library (meaning, I've withdrawn the little blue heart from them), thinking there might be too many, but that isn't the reason apparently. Right now all the downloaded albums have disappeared from downloads.
Ver 6.0.1.48 on HTC U11, this has only been an issue this week.

Thx.
Hi @nicholas_ooo can you please give us more details on which device this is happening and which version of Deezer you have installed?
Ver 6.0.1.48 on HTC u11.
For a week, albums i download on my my mobile disappear automatically from my phone.
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Hi @gymkadosa we are aware of the issue and are currently looking into it.

@nicholas_ooo thanks for the details, I will pass them on 😉
Hello, when I download more albums my existing albums just disappear and I constantly go from about 10 albums down to 2. Have re-downloaded the app, changed storage etc. And still the same thing. It is a recent challenge. Please help.
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@Jérôme Euphrosine I merged your post into this topic. This is known and the team is looking into it. But since you have added more than 1000 albums to your profile, please make sure to remove some of them or merge them into playlists, as reaching the limit of added albums can also cause problems like yours on the mobile app 🙂
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@Brandon42 Thanks a lot for the report. We've already passed this on to the team as there seems to be an issue. We'll get back to you as soon as we know more 🙂
Same issue on Android. App version 6.0.2.13. Downloads keep disappearing...
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Same issue on Android. App version 6.0.2.13. Downloads keep disappearing...

How many songs have you downloaded more or less?
Help please. Any know why my downloaded albums keep disappearing, and if so how do I rectify it? Regards Wil.

Same issue on Android. App version 6.0.2.13. Downloads keep disappearing...How many songs have you downloaded more or less?


I currently only have around 8 albums in my downloads. They disappear randomly and I need to add them to my downloads frequently. It only started around a week ago. No such issues encountered previously.
It happened again for just a second ago. It's obviously an app issue. Even though the albums disappear from the downloads list, they still take up all the storage space.
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Hi @BartCH thanks for the details. We have passed this on to our developers, the are looking into it as we speak. Please bear with us, we will update you as soon as we have news.
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@Wilbur There seems to be an issue with that at the moment, but please check my answer on the first post on top first as you have added more than 1000 albums.
Hi,

I am running the Deezer app off of my android phone.

I have downloaded a number of albums but lately they have just been disappearing or are being deleted by themselves. This is extremely annoying as I have to continuously download my favourite albums only for them to disappear a day later.

Any help will be greatly appreciated
Everytime I download a few albums it lasts for a day and then deletes itself. I've had this problem for a few months and it's really frustrating please fix it as fast as possible.
Lately, I realize some of my playlist saved in my mobile has been removed automatically, I wonder if there is some album expiration date or something else is going on, Reminding you that I have plenty memory space avaliable in my cellphone, so please let me know what's happening, thanks!
Same here.

Version 6.0. 1.48

Huawei mate 10 lite
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HI @Milosswag and @Luca Maraschin we are aware of the issue and are currently investigating. Please bear with us until we find a solution.

@ModMadness-M3 thanks a lot for your details!

If the rest of you could provide the same details would be great!
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Hi @Vladhimyr Ochoa we are aware of this and are currently investigating. Please bear with us.

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