Answered

Dowloaded music not accessible anymore on Deezer after phone reset

  • 9 September 2020
  • 2 replies
  • 17 views

I have a Deezer Premium account, and I have downloaded a few lists for listening on my mobile phone when offline. Yesterday I had to reset my phone back to factory settings. I then re-installed the Deezer app. However, when I want to play my downloaded music, I get an error message stating that my device has already been linked to 3 other devices, and therefore I do not have my downloaded music anymore.

What do I need to do to have my access back?

Many thanks in advance,

Tomas

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Best answer by Tomaske 10 September 2020, 20:16

Thank you Rudi!

It works again after resetting my password. 

 

Best regards,

Tomas

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Userlevel 7
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Hi there Tomas @Tomaske 

Thanks for bringing this up to us.

Don't worry, I've unlinked all the devices from your account and sent you password reset email so that you can try again and make the most of Deezer. Let us know if you have any further problems :wink:

Thank you Rudi!

It works again after resetting my password. 

 

Best regards,

Tomas

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