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deezer not working properly on apple carplay

  • 26 September 2021
  • 22 replies
  • 705 views

I just updated to IOS 15 on my iPhone and ever since Deezer has not been working properly. In that when I connect it to my apple car play I can’t do anything except for play and pause if I want to search or open an album I have to do it from my phone. 
I have updated the application and even deleted it and reinstalled it but the issue is the same.

 

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Best answer by Yula 8 November 2021, 15:42

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22 replies

Userlevel 7
Badge +5

Hey @Nadim Maksoud 

It is a known issue:

 

It works again with iOS 15.1, currently available as beta.

No work well with iOS 15.1

 

Userlevel 4
Badge +1

Hello @0-g10770 

Since the update to iOS 15 on September 20th 2021, Deezer is not available on Apple CarPlay.

We're currently working to solve the problem and expect that Deezer will be working on Apple CarPlay again before the end of the year.

Apologies for the inconvenience. We'll come back to you as soon as we've the confirmation that Deezer is available again on Apple CarPlay.

Enjoy Deezer! :musical_note:

Before the end of the year? 3 months?

I’m using Deezer in my car most of it

Userlevel 4
Badge +1

Hello @0-g10770 

We are working on it and it will be fix very soon.

Sorry for the inconvenience caused,

Enjoy Deezer! :bulb:

New iPhone 13 and had iOS 15 , Deezer said fixed with update to 15.1 but still not working , still connection error and buttons not displaying in Deezer . Any ideas ? Have to hit play on phone the. You can change tracks on screen but nothing else . I also rely on it in my car and use every day .

help please …

Userlevel 7
Badge +5

Hey @Jonts2122 

The update to 15.1 has not yet been released. This version is currently in beta. If the beta updates keep coming in every week, it shouldn't be long. :slight_smile:

Thanks for that , I updated to 15.01 is that not 15.1? As it still will not work:( 

Userlevel 7
Badge +5

@Jonts2122 

15.0.1 is just a very small update
15.1. is the next major update coming soon

Userlevel 5
Badge +3

Tidal is having the same problem, their support also says it will be resolved with 15.1

Hi All, the problem is solved in IOS 15.0.2. It can now be downloaded on you IOS device!

Problem Deezer and Apple CarPlay stil not solved after IOS 15.02 update! I still cannot play music through Apple CarPlay! When will this problem really solved Deezer????? I am paying money for Deezer us!!! 
 

Please let me know. Maurice 

Userlevel 5
Badge +3

Problem Deezer and Apple CarPlay stil not solved after IOS 15.02 update! I still cannot play music through Apple CarPlay! When will this problem really solved Deezer????? I am paying money for Deezer us!!! 
 

Please let me know. Maurice 

Hello Maurice

iphone up to date ✅

deezer app up to date ✅

hard reset of your iPhone ❓

head unit of your car stereo up to date ❓

 

I have checked all of these boxes and my deezer and Apple CarPlay are running flawlessly. The absence of complaints post 15.0.2, other than yours, suggests that this is possibly something on your end.
 

also, I can’t imagine a situation where all those exclamation points are needed. 😐

 

best of luck 

G

Userlevel 7
Badge +5

Hey @Maurice Wilkes 

If Deezer doesn't want to work with Carplay, all you have to do is start the app on the iPhone. After that, at the latest, everything should work.

Hi all, I’ve checked all boxes as Groppler Zorn told me to check but still no music. I see my own playlists but no songs wich I’ve added myself are  not avaiable. 😢Also when I look at 100% Queen, or 100% David Guetta which are made by Deezer nothing is shown in my Apple CarPlay.

 

PLEASE HELP!! 😢😢😢😢😢

Userlevel 5
Badge +3

Hi all, I’ve checked all boxes as Groppler Zorn told me to check but still no music. I see my own playlists but no songs wich I’ve added myself are  not avaiable. 😢Also when I look at 100% Queen, or 100% David Guetta which are made by Deezer nothing is shown in my Apple CarPlay.

 

PLEASE HELP!! 😢😢😢😢😢

Hello Maurice,

I’m sorry my suggestions did not resolve your issue. The community is mostly comprised of fellow users like myself who try to help as best they can.

I do not think you should have to settle for a workaround, it’s reasonable for you to expect that your CarPlay should function with your deezer app. Perhaps it’s time to reach out directly to support. I think this is the place to begin.

Best of luck.

I’m on iOS 15.1. Latest version and still if I’m driving and answer a call or WhatsApp the music won’t come back on after. The only way is to physically open Deezer again. This is so frustrating. I also gave a shortcut set up to automatically start flow upon connecting to CarPlay but that won’t work if the phone is locked. Permission is given for CarPlay to work with the locked phone though 

Userlevel 4
Badge +2

I’m on iOS 15.1. Latest version and still if I’m driving and answer a call or WhatsApp the music won’t come back on after. The only way is to physically open Deezer again. This is so frustrating. I also gave a shortcut set up to automatically start flow upon connecting to CarPlay but that won’t work if the phone is locked. Permission is given for CarPlay to work with the locked phone though 

Hey Danny, sorry to hear this, we have had other similar cases and we have contacted our development team to find a fix! Thanks for your patience. 

 

This has been going on now since iOS 15 came out in September. That’s ridiculous 

I've got 15.1 and same issue with carplay. If Siri reads a message the music doesn't resume afterwards. I have to go into Deezer and press flow. You then end up with a different song. Otherwise it works well until you read messages or interrupt music for any reason. It seems like the app has shut down

I have closed my account and gone elsewhere. After years this isn’t good enough deezer

To be fair on Deezer it looks like there has been massive problems with apple carplay even with apple music in Ios 15. They've changed some setting that messes up apps. 15.1 nearly fixes it. I'm tempted to downgrade to 14.8 if that can be done without losing data. 

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