Answered

deezer is not working by 4G internet


Userlevel 1

Last week app is not working when iam using 4g internet, shows message like “you are not connected”, but works fine by wi-fi.

ios 14.6. Last version of deezer (updated yesterday)

icon

Best answer by Angry_bast3r 21 July 2021, 01:20


Hello @Rudi 
From monday's evening deezer strats to work fine with 4G. 
Version of app is 8.43.0

But problem was with web version (deezer.com) too. It was not opens in browser. But now it’s ok

So i think maybe it was some technical works on servers.

And another one, i have changed the country in app settings

 

 

View original

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

10 replies

Userlevel 7
Badge +4

Hello @Angry_bast3r 

Please check in the iPhone settings whether mobile data is activated on Deezer.

Perhaps it was changed by the update.

Userlevel 1

Hello. I check this from app settings and from mobile settings. Both of them are enabled, so this is not the reason

p.s. While trying to answer your comment i have tapped to a wrong place, so my question is become marked like “answered”, but its not

 

Userlevel 7
Badge +4

@Angry_bast3r 

Other apps work with 4G?
If so, you should completely delete the Deezer app and reinstall it.

 

Best answer can only be reset by a community manager → @Rudi - @Jaime. :slight_smile:

Userlevel 1

Yes, for exmple Chrome, works fine. I already try to reinstall the app and try all solutions for problems, that looks like mine, that i can find in faq, help, etc. Thanks for your answer

Userlevel 7
Badge +8

Hey @Angry_bast3r 

Could you please confirm the version of the app? (Check in Settings/About).

I'd also try checking your mobile data settings on the iPhone. Maybe try blocking mobile data access to the Deezer app, restart the iPhone, then enabling again.

Userlevel 1


Hello @Rudi 
From monday's evening deezer strats to work fine with 4G. 
Version of app is 8.43.0

But problem was with web version (deezer.com) too. It was not opens in browser. But now it’s ok

So i think maybe it was some technical works on servers.

And another one, i have changed the country in app settings

 

 

Userlevel 7
Badge +4

@Angry_bast3r 

That really sounds like a temporary problem. Nice that it works again. :slight_smile:

Userlevel 1

@dee_dirk 

Favorite music on the way to boring job again😅

Userlevel 7
Badge +8

What boring job is that @Angry_bast3r?

Have you checked our careers page? :smile:

Userlevel 1

@Rudi 

Construction engineer. I will take a look at this page😅