Answered

Deezer iOS app is broken

  • 9 February 2021
  • 4 replies
  • 15 views

App is broken, keeps crashing what’s the point of a music app which doesn’t work 

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Best answer by Rudi 10 February 2021, 19:45

Hi there @SamuelBlack 

Thanks for getting in touch. It would be very useful if we could have more details about what's happening in order to help you :thumbsup_tone2:

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Userlevel 7
Badge +6

Hi there @SamuelBlack 

Thanks for getting in touch. It would be very useful if we could have more details about what's happening in order to help you :thumbsup_tone2:

Once I open the app and play a song, after around 60 seconds the app auto shuts off 
 

The song album art doesn’t appear also. I have to keep my phone open for the first two minutes while playing music. Once’s the album art loads it won’t cut anymore. 

Userlevel 7
Badge +6

Hi there @SamuelBlack 

Sorry to hear about that.

Try this:

  • Uninstall the Deezer app
  • Restart your iPhone
  • Reinstall the app

If it doesn't help, let us know and please specify your iOS and Deezer app versions :thumbsup_tone2:

 I have  to keep my phone open in minibus for the first two minutes while playing music. Once’s the album art loads it won’t cut anymore

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