Solved

Deezer background download on iOS


Hi there,
I’ve a iphone 8 plus iOS 11.4.1 and i recently download and signed up for a premium membership.

I put a lot of albums to download for offline use and im a bit surprised after a night (wifi on and phone plugged) that it’s not finished.

I’ve the feeling i need to be on the app to keep download which is quite annoying.
I checked everything i can in the settings (both for the phone and in the app) to see if something was stoping the download to save energy or something but nothing came up.

Except one thing, deezer is not in the list of the background refresh apps in my iphone settings. I already tried to uninstall and reinstall but same result.
Is it normal ?
is there another setting which could stop downloading ?

thanks
icon

Best answer by Flo.Deezer 28 September 2018, 10:32

Hi there, sorry for the late reply. We checked with our developers and you indeed need to have the app open while it is downloading. Deezer is not among the list of the apps in background refresh apps. We are working on implementing a system that downloads music in the background, but it has not been implemented yet.

I hope this helps and sorry for the inconvenience.

View original

2 replies

Userlevel 7
Badge +5
Hi there, sorry for the late reply. We checked with our developers and you indeed need to have the app open while it is downloading. Deezer is not among the list of the apps in background refresh apps. We are working on implementing a system that downloads music in the background, but it has not been implemented yet.

I hope this helps and sorry for the inconvenience.
ok thanks
Good to know there is nothing wrong with my phone.

I think it’s quite of a useful function so i’ll be looking forward to the addition of this feature.

cheers
pierre

Reply