Question

Deezer App crashing - iPhone

  • 7 November 2018
  • 9 replies
  • 509 views

Why does the app keep crashing on my phone. my phone is iPhone 6s and it keeps crashing so I always reinstall the app.. This doesn’t happen rarely, it happens everyday..

9 replies

Userlevel 7
Badge +6
Hi @Habiba Yehia, please double check if you have enough space in your phone 🙂 Also, please go to the settings > app > and increase the cache. Let me know if it helps!

App is crashing all the time saying it is offline. I am deezer user quite a long time and never had any problems. This is happening often in last two months. I noticed there is something about wi-fi and cellular network. If I turn deezer on while on cellular network it runs good. If I enter my house or work, iphone switches to wi-fi and deezer crashes and it takes time to start it again, like lots of time.
Here is a screenshot of the message.


It si really annoying. App is up to date, iphone 11, software up to date.

Please help.

 

Userlevel 7
Badge +3

Hi @Slaven Segulja thank you for contacting us. Please bear in mind that you can connect up to 3 devices to your Deezer Premium account but only listen to music on 1 device at the same time.

Have you tried it with another Wifi, too?

I'm sorry you're having this issue. Please follow all of these steps again carefully:

  1. Make sure you have installed iOS version 13 or higher
  2. Open your Deezer App to clear the cache, click on the heart symbol (bottom of the page) >> small gear wheel at the top right >> App » scroll down » “Clear All”
  3. On the same page also click on “Empty Smart Cache” and slide the blue button towards the middle of the line. (You need to have at least 1 GB of free space available on your device)
  4. Test if you can use Deezer normally again. If not, please try these steps:
  5. Delete the Deezer App
  6. Restart your phone
  7. Install Deezer again

In case the issue continues, please send me a screenshot of the app settings page. Many thanks

Hi. I have an issue with deeper app. It keeps crashing while I use WiFi. It’s enough to switch to cellular data or restart the app and it work ok. It is so frustrating. 
I made all steps that I found to solve the problem. Nothing helped. iOS is latest. 
I had more or less the same problem on Android too. 
take a look at a pictures

 

 

Hi. I have an issue with deeper app. It keeps crashing while I use WiFi. It’s enough to switch to cellular data or restart the app and it work ok. It is so frustrating. 
I made all steps that I found to solve the problem. Nothing helped. iOS is latest. 
I had more or less the same problem on Android too. 
take a look at a pictures

 

 

 

 

Now one more error. Do you think it’s ok to be like this???

 

Userlevel 7
Badge +6

Hey @Herkus.S 

Thanks for bringing this to our attention. What's your iOS and Deezer app versions?

Please try uninstalling our app, restarting your iPhone and reinstalling it, to see if it helps. Keep me posted!

Hey @Herkus.S 

Thanks for bringing this to our attention. What's your iOS and Deezer app versions?

Please try uninstalling our app, restarting your iPhone and reinstalling it, to see if it helps. Keep me posted!

Hi Rudi

 

Yes I’ve tried to reinstall program the way you described. Didn’t helped. 
My iOS version is 14.4

deezer version 8.32.0.2

 

Userlevel 7
Badge +6

Gotcha @Herkus.S passed it on!

Looking forward to what our devs can do. They were able to reproduce the issue, so keep the app updated, we should find a solution in the near future :relaxed:

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