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Deezer app crashes on iOS after incoming call

  • 13 January 2019
  • 4 replies
  • 190 views

It seems Deezer for iOS app is very bad at memory management, or it uses significant amounts of RAM memory that iOS needs to kill it in certain situations. I'm using iPhone Xs Max (I've had the same issue on iPhone X a few months ago) and usually I stream music while wearing AirPods. Whenever I get an incoming call while the music is playing, I answer the call, the music pauses and after the call is over, the music doesn't resume because Deezer app gets killed by iOS, probably because it starts using a lot of system resources for some reason. I should mention this happens only with Deezer, I can't replicate the issue with the built in Music app, or any other app for that matter. I'm using the latest version of iOS (12.1.2 as of this writing.)

Is this a known issue and is there any workaround? It's becoming frustrating since I need to manually restart the app whenever I need to answer the call while the music is playing in the background.
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Best answer by c20h28o2 11 February 2019, 18:46

It was with 12.1. Same was with 12.1.4. I changed my iphone 6 plus to Xs. Now it looks like everything is ok now. I'm pretty sure it was RAM issue.
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Hi there, sorry about that. We have tested this on an iPhone Xs, but were not able to reproduce it. Music resumed every time after the call, as it should do. Have you tried to reinstall the app? If so and the problem persists please give me more details. How does the call come through? Is it a regular mobile network call or through a certain app like Whatsapp? How long does the call last? The more details you can give us the easier it is for us to reproduce and then fix the issue.
I think I have similar issue. Sometimes when I'm getting push update or just without any reason deezer app crashes completely so I need to restart it manually. Today when I was going to my office it hapenned 2 times. Sometimes it hangs so hard so the whole iOS interface stucks. Sometimes music is stopping playing, but on display it looks like it is playing right now.

iPhone 6 Plus, Deezer 7.2.0. Listening in highest quality only. So it looks like changing the device to newest one will not solve problem. Fix this!

Request 4331003 (ticket).
Userlevel 7
Badge +5
Hi @c20h28o2 sorry about that. We do not have other users complaining about this. Can you tell me which iOS version you have installed?
It was with 12.1. Same was with 12.1.4. I changed my iphone 6 plus to Xs. Now it looks like everything is ok now. I'm pretty sure it was RAM issue.

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