Answered

deezer account in listening mode on another device but its not.

  • 19 June 2019
  • 9 replies
  • 134 views

When I try to play anything it cuts out and I get a message saying my deezer account is in listening mode on another device. I am the only one using it tho and my phone is the only device connected to my account. Have I been hacked?
I have tried to remove my phone from my devices but I can’t find an option to do so.

Paul
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Best answer by Rudi 20 June 2019, 15:38

Hi there @paulfish_1

Sorry you've experienced the above. I've unlinked the devices from your account and sent a password reset email. Please change your password and login as normal, then let me know if the issue persists.
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9 replies

Userlevel 7
Badge +6
Hi there @paulfish_1

Sorry you've experienced the above. I've unlinked the devices from your account and sent a password reset email. Please change your password and login as normal, then let me know if the issue persists.
Hi there @paulfish_1

Sorry you've experienced the above. I've unlinked the devices from your account and sent a password reset email. Please change your password and login as normal, then let me know if the issue persists.

you have not unlinked my iPhone from my devices. It’s still linked on the app. I have reset my password and still get he same message. You never answered my original question. Have I been hacked???
This is the message I am getting.

Userlevel 7
Badge +6
Hi there @paulfish_1

I'm sorry I left your question answered. It doesn't seem that you were hacked, but I can't be 100% because of the access we community managers have. You should contact our support team for further help so that they can discuss the specifics of your account. It could be a bug so it's better to check with them step by step.

I had unlinked your iPhone yes, as in your account it shows it was relinked on 20 June. But it's best to reset the password before logging in again.
I am having same issue here, i've already unlinked the device, unistall deezer, changed the passaword, reinstalled deezer(in this order) and the problem persists. What should I do to use my premium account properly???
Suddenly the app is working again.
Userlevel 7
Badge +6
Hi there @Miltão

Sorry that's happened. It could've been something on our side. Let me know if it happens again!
I am having this issue also and I’m being offered a family sharing account. I have now lost all downloads, I’m not very happy!!



I changed the password myself (because Deezer were too slow to help) and cancelled my subscription and later renewed it and that seemed to work. However now I am having the same issue as before and I am exasperated with it. As I am the only one in my house with Deezer on 3 devices I do not accept your explanation as I have not made any changes to the way I listen to Deezer.

This needs to be sorted and also a refund for a month as I have not received what I have paid for now.

Please advise!
Userlevel 7
Badge +6
Hi there @gjevans9

Sorry that's happened. I've had a look at your account and decided to perform some due maintenance to see if it helps. I've had to send you a password reset email again. Please change your password and try to login. Let me know if there are any issues.
And to discuss the possibility of a refund, please contact our support team here 👍🏼

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