Question

Can't get in to my Favorites tracks both on computer and iphone app

  • 20 October 2019
  • 7 replies
  • 111 views

 

 

I usually save and listen musics within favorite tracks. 

But since a month ago if I am trying to get in to the favorite tracks, it shows loading circle about 1-2 mins and then says Unable to load page. So I cannot get in to and play music with the favorite tracks both on my computer and my iphone. And also at the same time I’m strongly feeling that every work I do in the app take longer time than before.

Am I the only one having a problem? Is there any way that I can fix this matter?

I cannot and I do not want use other music apps :(


7 replies

Userlevel 5
Badge +1

Hello @Karol Kucharsky 

Thank you for the information provided.

It seems like there is an issue between the Deezer app and the Linux operating system.

I will pass your report to the team so it can be reviewed.

Sorry for the inconvenience caused!

Enjoy Deezer :bulb:

Hello. Please confirm this is being looked into and lmk if you require additional info. Thanks!

Please escalate this issue to 2nd level support and/or your Linux SME

Dear Alfredo, many thanks for your swift response. Please note:

Fresh install on a 2nd computer that never had Deezer installed before = same issue.

  • OS: Arch Linux (no version, rolling distro). Kernel: 5.13.8-nitrous+
  • Power Management: Default systemd. No APP or WiFi specific restrictions. The 1st computer is connected via LAN, same OS, stock Arch Kernel, latest version.
  • Deezer v 5.30.70-1 compiled from code via AUR
  • AV = n/a
  • 0000:00:02.0 VGA compatible controller: Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics] (rev 01)

  • 0000:00:1f.3 Multimedia audio controller: Intel Corporation Tiger Lake-LP Smart Sound Technology Audio Controller (rev 20)
        Kernel driver in use: sof-audio-pci-intel-tgl

EDIT: I noticed that this issue happens only with the official app (which appears to be Electron-based - correct me if I’m wrong). If i actually visit Deezer via Firefox browser, I don’t have the infinite spinning circle.
Furthermore, once I have done that and clicked play in Browser, the “Favorites” shows up on the Deezer App MAIN page, under “Recently played”, from where I can play my favorites via Deezer app. So that’s a very inconvenient workaround, but goes to show that the issue is not related to hardware, drivers, AV or any of the other issues you mentioned. Also, clearing the cache is a stupid suggestion (no offense) in view of having already informed you that “ Fresh install on a 2nd computer that never had Deezer installed before = same issue. “
EDIT 2: Please also note, I only experience the infinite spinning circle, never receive an error. Also, running deezer app via terminal and trying to load favorites results in no errors either:

[tkh@x14 ~]$ deezer
16:29:19.603 › Init App
16:29:19.680 (main/debug) › App is ready
16:29:19.691 (main/info) › I18n: The ressources for the language "us" have been loaded.
16:29:19.756 (main/debug) › Creating Window
libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
16:29:19.783 (main/info) › I18n: The language "us" has been saved into the "dz_lang" cookie.
16:29:19.788 (main/info) › Cookie: Persisting the cookie "dz_lang" with value "us" for two weeks.
16:29:19.792 (main/info) › Network: the status is now online.
16:29:19.793 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:20.372 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.getUserData&input=3&api_version=1.0&api_token=&cid=539070256
16:29:21.057 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.getUserData&input=3&api_version=1.0&api_token=&cid=539070256
16:29:21.060 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:21.064 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:21.135 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.userMenu&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=961570533
16:29:21.160 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=user.getAllFeedbacks&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=294860677
16:29:21.322 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=user.getAllFeedbacks&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=294860677
16:29:21.324 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:21.330 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:21.389 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=consent_getVendorList&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=994701142
16:29:21.391 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=consent_getVendorListNoIAB&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=990192504
16:29:21.392 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=consent_getUserConsent&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=52559978
16:29:21.393 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=consent_getVendorList&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=536095318
16:29:21.418 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/user/d269cebb7989d14ba80df3ed98792d5b/32x32-000000-80-0-0.jpg
16:29:21.419 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/user/d269cebb7989d14ba80df3ed98792d5b/32x32-000000-80-0-0.jpg
16:29:21.424 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=playlist.getSongs&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=537760258
16:29:21.510 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=consent_getVendorListNoIAB&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=990192504
16:29:21.512 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:21.514 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.userMenu&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=961570533
16:29:21.516 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:21.518 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:21.519 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=consent_getVendorList&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=994701142
16:29:21.521 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:21.522 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:21.523 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=page.get&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=850976468&gateway_input=%7B%22PAGE%22%3A%22home%22%2C%22VERSION%22%3A%222.4%22%2C%22SUPPORT%22%3A%7B%22deeplink-list%22%3A%5B%22deeplink%22%5D%2C%22list%22%3A%5B%22episode%22%5D%2C%22grid%22%3A%5B%22album%22%2C%22artist%22%2C%22channel%22%2C%22livestream%22%2C%22flow%22%2C%22playlist%22%2C%22radio%22%2C%22show%22%2C%22smarttracklist%22%2C%22track%22%2C%22user%22%2C%22video-link%22%5D%2C%22grid-preview-one%22%3A%5B%22album%22%2C%22artist%22%2C%22channel%22%2C%22livestream%22%2C%22flow%22%2C%22playlist%22%2C%22radio%22%2C%22show%22%2C%22smarttracklist%22%2C%22track%22%2C%22user%22%2C%22video-link%22%5D%2C%22grid-preview-two%22%3A%5B%22album%22%2C%22artist%22%2C%22channel%22%2C%22livestream%22%2C%22flow%22%2C%22playlist%22%2C%22radio%22%2C%22show%22%2C%22smarttracklist%22%2C%22track%22%2C%22user%22%2C%22video-link%22%5D%2C%22horizontal-grid%22%3A%5B%22album%22%2C%22artist%22%2C%22channel%22%2C%22livestream%22%2C%22flow%22%2C%22playlist%22%2C%22radio%22%2C%22show%22%2C%22smarttracklist%22%2C%22track%22%2C%22user%22%2C%22video-link%22%5D%2C%22slideshow%22%3A%5B%22album%22%2C%22artist%22%2C%22channel%22%2C%22external-link%22%2C%22flow%22%2C%22livestream%22%2C%22playlist%22%2C%22show%22%2C%22smarttracklist%22%2C%22user%22%2C%22video-link%22%5D%2C%22item-highlight%22%3A%5B%22radio%22%5D%2C%22large-card%22%3A%5B%22album%22%2C%22external-link%22%2C%22playlist%22%2C%22show%22%2C%22video-link%22%5D%2C%22message%22%3A%5B%22call_onboarding%22%5D%2C%22ads%22%3A%5B%22native%22%5D%2C%22mini-banner%22%3A%5B%22external-link%22%5D%7D%2C%22LANG%22%3A%22us%22%2C%22OPTIONS%22%3A%5B%22deeplink_newsandentertainment%22%2C%22deeplink_subscribeoffer%22%5D%7D
16:29:21.527 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:21.581 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=consent_getUserConsent&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=52559978
16:29:21.586 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/d41d8cd98f00b204e9800998ecf8427e/28x28-000000-80-0-0.jpg
16:29:21.587 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=consent_getVendorList&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=536095318
16:29:21.589 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:21.590 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/d41d8cd98f00b204e9800998ecf8427e/28x28-000000-80-0-0.jpg
16:29:21.592 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:21.596 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:21.600 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:21.610 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=playlist.getSongs&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=537760258
16:29:21.612 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:21.617 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:21.676 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=consent_getUserConsent&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=111983967
16:29:21.802 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=consent_getUserConsent&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=111983967
16:29:21.804 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:21.809 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:23.260 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=page.get&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=850976468&gateway_input=%7B%22PAGE%22%3A%22home%22%2C%22VERSION%22%3A%222.4%22%2C%22SUPPORT%22%3A%7B%22deeplink-list%22%3A%5B%22deeplink%22%5D%2C%22list%22%3A%5B%22episode%22%5D%2C%22grid%22%3A%5B%22album%22%2C%22artist%22%2C%22channel%22%2C%22livestream%22%2C%22flow%22%2C%22playlist%22%2C%22radio%22%2C%22show%22%2C%22smarttracklist%22%2C%22track%22%2C%22user%22%2C%22video-link%22%5D%2C%22grid-preview-one%22%3A%5B%22album%22%2C%22artist%22%2C%22channel%22%2C%22livestream%22%2C%22flow%22%2C%22playlist%22%2C%22radio%22%2C%22show%22%2C%22smarttracklist%22%2C%22track%22%2C%22user%22%2C%22video-link%22%5D%2C%22grid-preview-two%22%3A%5B%22album%22%2C%22artist%22%2C%22channel%22%2C%22livestream%22%2C%22flow%22%2C%22playlist%22%2C%22radio%22%2C%22show%22%2C%22smarttracklist%22%2C%22track%22%2C%22user%22%2C%22video-link%22%5D%2C%22horizontal-grid%22%3A%5B%22album%22%2C%22artist%22%2C%22channel%22%2C%22livestream%22%2C%22flow%22%2C%22playlist%22%2C%22radio%22%2C%22show%22%2C%22smarttracklist%22%2C%22track%22%2C%22user%22%2C%22video-link%22%5D%2C%22slideshow%22%3A%5B%22album%22%2C%22artist%22%2C%22channel%22%2C%22external-link%22%2C%22flow%22%2C%22livestream%22%2C%22playlist%22%2C%22show%22%2C%22smarttracklist%22%2C%22user%22%2C%22video-link%22%5D%2C%22item-highlight%22%3A%5B%22radio%22%5D%2C%22large-card%22%3A%5B%22album%22%2C%22external-link%22%2C%22playlist%22%2C%22show%22%2C%22video-link%22%5D%2C%22message%22%3A%5B%22call_onboarding%22%5D%2C%22ads%22%3A%5B%22native%22%5D%2C%22mini-banner%22%3A%5B%22external-link%22%5D%7D%2C%22LANG%22%3A%22us%22%2C%22OPTIONS%22%3A%5B%22deeplink_newsandentertainment%22%2C%22deeplink_subscribeoffer%22%5D%7D
16:29:23.262 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:23.267 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:23.727 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/misc/005a411b7f3ecb6c74c4f557683c62a8/0x711-000000-80-0-0.jpg
16:29:23.728 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/misc/bc4568a5f49256fcd5199c206ad16fc8/0x711-000000-80-0-0.jpg
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16:29:23.938 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/f79861aec2550ee8e24e243207091e77/264x264-000000-80-0-0.jpg
16:29:23.939 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/7b0dd1354273b5f30720a2ccf1287f7c/264x264-000000-80-0-0.jpg
16:29:23.939 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/d943eeaa0d3b955c8252be4ac435415a/264x264-000000-80-0-0.jpg
16:29:23.940 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/d61374b669284a35e64dba0749aba844-508873511205242b902c4d858e14dbd3-9dd0fd99efb192bf83220db9338aeea3-3bd103c9a25e51b863ba07dcd2620130/264x264-000000-80-0-0.jpg
16:29:23.940 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/b3dd65f6ce5c6c32186bac6777471e6b/264x264-000000-80-0-0.jpg
16:29:23.940 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/294d58f1bd763ccf90c9b143bd07d6ae-d7612b731baab0e1942762842c757b7c-b83901bed1e32c435457f14520ba588e-0fe9ad0da66739607dbe126b1f2c495d/264x264-000000-80-0-0.jpg
16:29:23.941 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/5d2fa7f140a6bdc2c864c3465a61fc71-bd3f01a27e692074ed40bf8755b06afe-b5cc3094ae9d380149910e57e76b38b6-4ce545645b5ae44ba451c10d9c720285/264x264-000000-80-0-0.jpg
16:29:23.942 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/misc/392dc24aac76f0d6a1a17a1955481ac3/134x264-000000-80-0-0.jpg
16:29:23.943 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/misc/b8ae8f0791f5e9e6c7a11bab94b0cbad/134x264-000000-80-0-0.jpg
16:29:23.945 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/20caebb004c975ca034ac965fb93ef5f-97d2cf809069a020f6f56858180ae2c3-c6461785b4c02a82eb4241241f3f21c3-375f8301a6ea7c4ac613c6de26cf0524/264x264-000000-80-0-0.jpg
16:29:23.946 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/misc/2b15578cf12902c0c7d2ae07e8071460/134x264-000000-80-0-0.jpg
16:29:23.950 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/misc/8ad3050b34360d0573d9d7b8bf38997d/134x264-000000-80-0-0.jpg
16:29:23.951 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/misc/e19942660ebf4f095dd8daaa84282a98/134x264-000000-80-0-0.jpg
16:29:23.952 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/f79861aec2550ee8e24e243207091e77/264x264-000000-80-0-0.jpg
16:29:23.954 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/6ac0f798514c0f7a326e013bfbae3504-661bf1db9047040aabcf12a357e1cdba-b9a962e79475d8319a129a0043eb9168-0ab44d792f215424e3ddd059565aa8b7/264x264-000000-80-0-0.jpg
16:29:23.955 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/704ab11449f43ca26fda22c4b0bcee99/264x264-000000-80-0-0.jpg
16:29:23.955 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/cd66d964ed0409129687ca8d64ed3d2c/264x264-000000-80-0-0.jpg
16:29:23.956 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/7b0dd1354273b5f30720a2ccf1287f7c/264x264-000000-80-0-0.jpg
16:29:23.957 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/d943eeaa0d3b955c8252be4ac435415a/264x264-000000-80-0-0.jpg
16:29:23.958 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/5390ac64aefa12cfb8a7d2d245cde603/264x264-000000-80-0-0.jpg
16:29:23.958 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/d61374b669284a35e64dba0749aba844-508873511205242b902c4d858e14dbd3-9dd0fd99efb192bf83220db9338aeea3-3bd103c9a25e51b863ba07dcd2620130/264x264-000000-80-0-0.jpg
16:29:23.959 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/b3dd65f6ce5c6c32186bac6777471e6b/264x264-000000-80-0-0.jpg
16:29:23.960 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/294d58f1bd763ccf90c9b143bd07d6ae-d7612b731baab0e1942762842c757b7c-b83901bed1e32c435457f14520ba588e-0fe9ad0da66739607dbe126b1f2c495d/264x264-000000-80-0-0.jpg
16:29:23.960 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/5d2fa7f140a6bdc2c864c3465a61fc71-bd3f01a27e692074ed40bf8755b06afe-b5cc3094ae9d380149910e57e76b38b6-4ce545645b5ae44ba451c10d9c720285/264x264-000000-80-0-0.jpg
16:29:23.961 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/20caebb004c975ca034ac965fb93ef5f-97d2cf809069a020f6f56858180ae2c3-c6461785b4c02a82eb4241241f3f21c3-375f8301a6ea7c4ac613c6de26cf0524/264x264-000000-80-0-0.jpg
16:29:23.963 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/bcf48fd854607b4bb4c4520503f7a27c/264x264-000000-80-0-0.jpg
16:29:23.964 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/09c7c1e12ee2bce4de1a1380428a33b4/264x264-000000-80-0-0.jpg
16:29:23.964 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/d3ff814021886c03937587f28f055df3/264x264-000000-80-0-0.jpg
16:29:23.964 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/2727bc138cca78c3b826c63e989e351f/264x264-000000-80-0-0.jpg
16:29:23.965 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/7dd2a42c71e40391f05118301b2da922/264x264-000000-80-0-0.jpg
16:29:23.968 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/6ac0f798514c0f7a326e013bfbae3504-661bf1db9047040aabcf12a357e1cdba-b9a962e79475d8319a129a0043eb9168-0ab44d792f215424e3ddd059565aa8b7/264x264-000000-80-0-0.jpg
16:29:23.969 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/a255186a78b2dcbe4148b8d6718175fd/264x264-000000-80-0-0.jpg
16:29:23.972 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/256c510935b40bdee7a720e4d757451d/264x264-000000-80-0-0.jpg
16:29:23.973 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/da05cff335c692b487795108e7220300/264x264-000000-80-0-0.jpg
16:29:23.973 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/16eb2f3eb7bc26f301300b1186b90e90/264x264-000000-80-0-0.jpg
16:29:23.974 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/769bcaa5286b4e4ab52cea45b5f37de1/264x264-000000-80-0-0.jpg
16:29:23.974 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/e0c195c6a468801b0d982f37756b401a/264x264-000000-80-0-0.jpg
16:29:23.974 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/9ae8451e69314f939cb0fcd7cfdfa32e/264x264-000000-80-0-0.jpg
16:29:23.975 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/7a89205e7cbd3f7ae4c2c14006af463c/264x264-000000-80-0-0.jpg
16:29:23.975 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/4c5da35b91ea199cde25d366ec0d8f52/264x264-000000-80-0-0.jpg
16:29:23.975 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/a93b777576ce1b860100690c1ae7258b/264x264-000000-80-0-0.jpg
16:29:23.976 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/293776f17eafc719d56d4670574c7617/264x264-000000-80-0-0.jpg
16:29:23.976 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/6c2effdbc4ba8d6c293af4170eae45b3/264x264-000000-80-0-0.jpg
16:29:23.976 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/21bc766185cc21d7d205a486a4b9c444/264x264-000000-80-0-0.jpg
16:29:23.977 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/c3103192398cc6209049096a908b5b57/264x264-000000-80-0-0.jpg
16:29:23.977 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/b29d6f93fe03f71193f7899e4aa7f4e7/264x264-000000-80-0-0.jpg
16:29:23.977 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/cb158d7d277c9955604dd14e37bdb6d3/264x264-000000-80-0-0.jpg
16:29:23.978 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/a5c2dfce4830946af3eb6383d3da4090/264x264-000000-80-0-0.jpg
16:29:23.979 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/704ab11449f43ca26fda22c4b0bcee99/264x264-000000-80-0-0.jpg
16:29:23.980 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/cd66d964ed0409129687ca8d64ed3d2c/264x264-000000-80-0-0.jpg
16:29:23.981 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/5390ac64aefa12cfb8a7d2d245cde603/264x264-000000-80-0-0.jpg
16:29:23.982 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/bcf48fd854607b4bb4c4520503f7a27c/264x264-000000-80-0-0.jpg
16:29:23.982 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/09c7c1e12ee2bce4de1a1380428a33b4/264x264-000000-80-0-0.jpg
16:29:23.984 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/d3ff814021886c03937587f28f055df3/264x264-000000-80-0-0.jpg
16:29:23.988 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/2727bc138cca78c3b826c63e989e351f/264x264-000000-80-0-0.jpg
16:29:23.989 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/7dd2a42c71e40391f05118301b2da922/264x264-000000-80-0-0.jpg
16:29:23.990 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/a255186a78b2dcbe4148b8d6718175fd/264x264-000000-80-0-0.jpg
16:29:23.991 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/256c510935b40bdee7a720e4d757451d/264x264-000000-80-0-0.jpg
16:29:23.993 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/da05cff335c692b487795108e7220300/264x264-000000-80-0-0.jpg
16:29:23.994 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/e0c195c6a468801b0d982f37756b401a/264x264-000000-80-0-0.jpg
16:29:23.995 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/7a89205e7cbd3f7ae4c2c14006af463c/264x264-000000-80-0-0.jpg
16:29:23.995 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/4c5da35b91ea199cde25d366ec0d8f52/264x264-000000-80-0-0.jpg
16:29:23.997 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/a93b777576ce1b860100690c1ae7258b/264x264-000000-80-0-0.jpg
16:29:23.998 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/293776f17eafc719d56d4670574c7617/264x264-000000-80-0-0.jpg
16:29:23.999 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/6c2effdbc4ba8d6c293af4170eae45b3/264x264-000000-80-0-0.jpg
16:29:24.000 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/21bc766185cc21d7d205a486a4b9c444/264x264-000000-80-0-0.jpg
16:29:24.001 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/c3103192398cc6209049096a908b5b57/264x264-000000-80-0-0.jpg
16:29:24.002 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/b29d6f93fe03f71193f7899e4aa7f4e7/264x264-000000-80-0-0.jpg
16:29:24.003 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/cb158d7d277c9955604dd14e37bdb6d3/264x264-000000-80-0-0.jpg
16:29:24.004 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/a5c2dfce4830946af3eb6383d3da4090/264x264-000000-80-0-0.jpg
16:29:24.405 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/769bcaa5286b4e4ab52cea45b5f37de1/264x264-000000-80-0-0.jpg
16:29:24.406 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/16eb2f3eb7bc26f301300b1186b90e90/264x264-000000-80-0-0.jpg
16:29:24.437 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/9ae8451e69314f939cb0fcd7cfdfa32e/264x264-000000-80-0-0.jpg
16:29:24.974 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.pageProfile&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=598055007
16:29:25.314 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.pageProfile&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=598055007
16:29:25.316 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:25.321 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:25.322 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.pageProfile&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=598055007
16:29:25.540 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/508873511205242b902c4d858e14dbd3-9dd0fd99efb192bf83220db9338aeea3-3bd103c9a25e51b863ba07dcd2620130-cbadad5e00c5ee5e40c434bebe7de837/264x264-000000-80-0-0.jpg
16:29:25.541 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/playlist/a5728efcacc41382b51146c02a53bc89/264x264-000000-80-0-0.jpg
16:29:25.542 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/389a2a8289d749d6f89cdea8702c7990/264x264-000000-80-0-0.jpg
16:29:25.542 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/24f3b415b1cefae88f360ffe059673f5/264x264-000000-80-0-0.jpg
16:29:25.543 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/5d0fac1c9fe185482517c70b027aa7fd/264x264-000000-80-0-0.jpg
16:29:25.543 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/cover/9f4d9a7405447b09cbb6d36d4c5c9a7f/264x264-000000-80-0-0.jpg
16:29:25.544 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/da8ca270008a2c30f8b418da04859d9e/264x264-000000-80-0-0.jpg
16:29:25.545 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/508873511205242b902c4d858e14dbd3-9dd0fd99efb192bf83220db9338aeea3-3bd103c9a25e51b863ba07dcd2620130-cbadad5e00c5ee5e40c434bebe7de837/264x264-000000-80-0-0.jpg
16:29:25.545 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/playlist/a5728efcacc41382b51146c02a53bc89/264x264-000000-80-0-0.jpg
16:29:25.546 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/389a2a8289d749d6f89cdea8702c7990/264x264-000000-80-0-0.jpg
16:29:25.548 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/5720382e54c8103887b5bd2b416bef1d/264x264-000000-80-0-0.jpg
16:29:25.549 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/24f3b415b1cefae88f360ffe059673f5/264x264-000000-80-0-0.jpg
16:29:25.550 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/5d0fac1c9fe185482517c70b027aa7fd/264x264-000000-80-0-0.jpg
16:29:25.551 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/cover/9f4d9a7405447b09cbb6d36d4c5c9a7f/264x264-000000-80-0-0.jpg
16:29:25.553 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/b494966e1c785af5835f7d30ffb21ffd/264x264-000000-80-0-0.jpg
16:29:25.554 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/94f88de8d598a684650450cfa3a45d71/264x264-000000-80-0-0.jpg
16:29:25.554 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/artist/538d1bd1e76aa15241629cd84a1fbf28/264x264-000000-80-0-0.jpg
16:29:25.555 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/talk/0d63e460b3085cdfb147ab7f9ae9e593/264x264-000000-80-0-0.jpg
16:29:25.556 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/talk/57442e91e4b73ab678fa4298d18373a1/264x264-000000-80-0-0.jpg
16:29:25.556 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/talk/523596c8786b3c1617f98bd054a1d665/264x264-000000-80-0-0.jpg
16:29:25.557 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/talk/141f6037a2277314244542e6c773d9d0/264x264-000000-80-0-0.jpg
16:29:25.557 (main/debug) › Added request headers for https://e-cdns-images.dzcdn.net/images/user/d269cebb7989d14ba80df3ed98792d5b/264x264-000000-80-0-0.jpg
16:29:25.560 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/5720382e54c8103887b5bd2b416bef1d/264x264-000000-80-0-0.jpg
16:29:25.561 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/b494966e1c785af5835f7d30ffb21ffd/264x264-000000-80-0-0.jpg
16:29:25.562 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/94f88de8d598a684650450cfa3a45d71/264x264-000000-80-0-0.jpg
16:29:25.563 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/538d1bd1e76aa15241629cd84a1fbf28/264x264-000000-80-0-0.jpg
16:29:25.564 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/talk/0d63e460b3085cdfb147ab7f9ae9e593/264x264-000000-80-0-0.jpg
16:29:25.565 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/talk/57442e91e4b73ab678fa4298d18373a1/264x264-000000-80-0-0.jpg
16:29:25.565 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/talk/523596c8786b3c1617f98bd054a1d665/264x264-000000-80-0-0.jpg
16:29:25.567 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/user/d269cebb7989d14ba80df3ed98792d5b/264x264-000000-80-0-0.jpg
16:29:25.567 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/talk/141f6037a2277314244542e6c773d9d0/264x264-000000-80-0-0.jpg
16:29:25.640 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.pageProfile&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=598055007
16:29:25.642 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:25.647 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:25.687 (main/debug) › Added response headers for https://e-cdns-images.dzcdn.net/images/artist/da8ca270008a2c30f8b418da04859d9e/264x264-000000-80-0-0.jpg
16:29:27.232 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.pageProfile&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=503859262
16:29:27.416 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.pageProfile&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=503859262
16:29:27.418 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:27.422 (main/info) › Cookie: The cookie store has been flushed successfully.
16:29:27.424 (main/debug) › Added request headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.pageProfile&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=503859262
16:29:28.695 (main/debug) › Added response headers for https://www.deezer.com/ajax/gw-light.php?method=deezer.pageProfile&input=3&api_version=1.0&api_token=GYoCYAzdWWRGOdzU.OybHRSaBbPjKiji&cid=503859262
16:29:28.697 (main/info) › Cookie: Persisting the cookie "sid" with value "fr908dfe284e5b64d8869cf88c1dc38a5d230140" for two weeks.
16:29:28.702 (main/info) › Cookie: The cookie store has been flushed successfully.
^C
[tkh@x14 ~]$

 

Userlevel 5
Badge +1

Hello @Karol Kucharsky 

I just checked the account and everything looks fine in our system, so it could be related to your Windows Desktop App.

Please make sure that

  • Your Windows System is up to date.
  • Your Antivirus software is not blocking/limiting Deezer in any way.
  • The energy saving option for Deezer is deactivated.
  • Deezer is installed in the default location (not moved manually).


Once you checked this and the problem persists, please uninstall the Deezer App, delete temp files (Windows Button -> Search “Delete Temporary Files” -> Remove files), reinstall the app and try again.

Should you still have issues, please provide me with the following details:

  • Windows version and build ID (Settings -> System -> About -> Windows specifications)
  • Screenshot of energy saving options (Settings -> System -> Battery)
  • Check which Deezer Version is installed
  • Antivirus software you are using
  • Audio and graphic adapter driver dates and adapter names

Enjoy Deezer!! :musical_note:

I am experiencing this issue for about one week now on PC. No changes made to the system, i.e. the issue appeared without apparent cause. Fresh install on a 2nd computer that never had Deezer installed before = same issue. Please fix asap.

Userlevel 7
Badge +8

Hi there @BRIAN HYUN WOOK LEE 

Sorry that's happened. I've run some maintenance on your account and sent a password reset email. Please reinstall the apps and change your password, then login and let me know if it improves. If you're using on WiFi, please reboot the router too!

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