Apps background refresh isn’t working yet!

  • 17 May 2019
  • 5 replies
  • 46 views

Hi guys, I’m facing a major issue which is Apps background refresh isn’t working yet!
everytime i try to download some track for offline listening the app pop up a notification says that i have to restart the app again because the downloading is stopped!!!
that is so annoying, should all of us have to open the application and stay on the it’s interface until the whole download is finished ?
i think this issue has to be reviewed and fixed as soon as possible.
Thank you

5 replies

Any replies?
Userlevel 7
Badge +6
Hey @Ahmedxway

Thank you for your patience. This should be working in the background. Could you please try reinstalling the app to see if it helps?
If not, please do provide app version and device model and make so that I can have a better picture.
Hello @Rudi
, I tried to reinstall the app again but it didn’t work
i took some screenshots here to show you what exactly happens



here is the app version for Iphone X



The app doesn’t appear in the Background app refresh in the IOS settings.


Userlevel 7
Badge +5
HI @Ahmedxway after checking this with our developers we have been told that this is not a bug, but just the way it works. The app does not refresh in the background, this had to do with technical reasons. They are looking into changing this. Sorry for any inconvenience.
HI @Ahmedxway after checking this with our developers we have been told that this is not a bug, but just the way it works. The app does not refresh in the background, this had to do with technical reasons. They are looking into changing this. Sorry for any inconvenience.
aha ok thank you for replying.

Reply