Apps background refresh isn’t working yet!


Hi guys, I’m facing a major issue which is Apps background refresh isn’t working yet!
everytime i try to download some track for offline listening the app pop up a notification says that i have to restart the app again because the downloading is stopped!!!
that is so annoying, should all of us have to open the application and stay on the it’s interface until the whole download is finished ?
i think this issue has to be reviewed and fixed as soon as possible.
Thank you

14 replies

Any replies?
Userlevel 7
Badge +5
Hey @Ahmedxway

Thank you for your patience. This should be working in the background. Could you please try reinstalling the app to see if it helps?
If not, please do provide app version and device model and make so that I can have a better picture.
Hello @Rudi
, I tried to reinstall the app again but it didn’t work
i took some screenshots here to show you what exactly happens



here is the app version for Iphone X



The app doesn’t appear in the Background app refresh in the IOS settings.


Userlevel 7
Badge +1
HI @Ahmedxway after checking this with our developers we have been told that this is not a bug, but just the way it works. The app does not refresh in the background, this had to do with technical reasons. They are looking into changing this. Sorry for any inconvenience.
HI @Ahmedxway after checking this with our developers we have been told that this is not a bug, but just the way it works. The app does not refresh in the background, this had to do with technical reasons. They are looking into changing this. Sorry for any inconvenience.
aha ok thank you for replying.
HI @Ahmedxway after checking this with our developers we have been told that this is not a bug, but just the way it works. The app does not refresh in the background, this had to do with technical reasons. They are looking into changing this. Sorry for any inconvenience


Hi, is there any solution yet to downloading songs in the background? I like to have my playlists synced to my device and it's been really difficult getting this done without the app running in the background
Userlevel 7
Badge +5
Not yet @Ike but thank you very much for your feedback, will pass it on to the right devs 👍🏼

@Ahmedxway / @Ike Assuming your’e still using Deezer, I found this nasty workaround: hit Play and turn your volume right down: Deezer will continue downloading songs in the background while it’s (silently) playing without popping up that notification.

 

@Rudi No-one should be forced to find workarounds for this.  The screenshots above show all sorts of applications have implemented Background App Refresh.  I’m certain your developers can implement this if it’s prioritised properly.

 

Hi @Ash Searle, still using Deezer at the moment and I’m using the workaround you mentioned but honestly, it’s tiring and I might have to cancel my subscription soon if there isn’t a better solution soon enough. It’s tiring that I have to always remember to play music on the phone before it downloads my songs

 

Userlevel 7
Badge +5

Hi there @Ash Searle @Ike 

Thank you for your honest feedback. Sorry we're unable to provide a better experience at the moment. But I've passed your feedback to our relevant teams here at Deezer. Thank you for your support :thumbsup_tone2:

It has been over a year, and your “relevant team”  must be sleeping all the time till now since there is not any logical explanation for “not resolving such a simple issue” !!. I guess it is time to think about canceling the subscriptions.

Userlevel 7
Badge +5

HI @Ahmedxway after checking this with our developers we have been told that this is not a bug, but just the way it works. The app does not refresh in the background, this had to do with technical reasons. They are looking into changing this. Sorry for any inconvenience.

Hey @Celal Baran thank you for your input - please see Flo's reply above :thumbsup_tone2:

Userlevel 4
Badge +1

Hi @Celal Baran,

We are currently working on the subject and no, it is not a simple issue. There are constraints limiting background app execution on iOS, and we also have technical requirements to deal with on our side.

This kind of features takes some time to be done the right way.

Meanwhile, there is a simple workaround you can use: just play some music in Deezer app while downloading playlists and albums, it will keep the app active even if you put it in the background and use another app, the download tasks will not be interrupted.

Hi @Celal Baran,

We are currently working on the subject and no, it is not a simple issue. There are constraints limiting background app execution on iOS, and we also have technical requirements to deal with on our side.

This kind of features takes some time to be done the right way.

Meanwhile, there is a simple workaround you can use: just play some music in Deezer app while downloading playlists and albums, it will keep the app active even if you put it in the background and use another app, the download tasks will not be interrupted.

 Hi. Thanks for your useful solution. It has worked. I am sorry, I was rude . Thanks for yout kindly explanation, Again sorry about that.✋

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