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Apple Watch 4 Deezer app stuck on spinning loading ball

  • 17 September 2020
  • 11 replies
  • 194 views

Userlevel 1

The app is stuck on the rotating loading ball and hasn’t progressed to any song info. I’ve tried deleting and reinstalling the app on the watch but nothing changed. Just shows Deezer on the top left corner and the time on the right with a spinning circle in the middle. Running iOS 14 and watch OS 7

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Best answer by Marc Romatet 29 September 2020, 23:08

Thank you very much for this update.

all it’s ok now

Marc

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11 replies

Same here

Hi, plz fix this. I have this issue since iOS 14 beta 4 / WatchOS 7 beta 1, now I’m on final iOS 14 and WatchOS 7, it still doesn’t work. I’m considering to switch to some other service until it’s fixed, coz I used Deezer on AW (when it worked) a lot, I would even say that most of the time. I really like Deezer, that’s why I’ve chosen it as primary music service, also for my family, but it really hurts my user experience currently. I’ve already reported about this, still nothing. Also, plz don’t ask to reboot, restart, re-login etc. I did this a hundred of times already, in different order. Deezer on AW just doesn’t load, I see infinite loader all the time, no matter what I do. Thx.

Userlevel 7
Badge +5

Thank you for reporting it @Mishka_m1shka @Nadavon @David11wsdff!

I'll be forwarding this info to our devs straight away :thumbsup_tone2:

In the meantime, please subscribe to the topic so that you can get updates.

Same issue here...

I also have this problem 😔

Userlevel 4
Badge +1

Hi @David11wsdff @Nadavon @Mishka_m1shka @Mr_Luigi @Thiago.Guido,

We know about this issue and we are currently investigating. Sorry for the inconvenience.

As a workaround, you can force Deezer app to quit on the iPhone (from the App Switcher, swipe up on Deezer) and open the app again, it will unlock the Watch app.

I have the same problem

Userlevel 4
Badge +1

Hi @David11wsdff @Nadavon @Mishka_m1shka @Mr_Luigi @Thiago.Guido @roma83,

I’m glad to announce that an update fixing this issue has been released this morning! It is the version 8.23.0.

You can get the update from the App Store by searching for Deezer or pulling down in the updates list screen to force a refresh.

Feel free to give us feedback.

Thank you very much for this update.

all it’s ok now

Marc

Still doesn’t work for me, phone is updated and so I Apple Watch. Just consistently spinning circles but never loads anything.

Userlevel 7
Badge +5

Hey @Sap1988 

Thanks for reporting this. What version of the app have you got? Have you restarted the watch and your iPhone to see if it helps?

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