Question

Annoying Waze ads appears even with Premium subscription


Hi!
Long time ago I decided to go with premium subscription to avoid listening any kind of advertisement. Deezer's Plans page still says that Premium subscription provides `no ads` feature.

Last week or so, you added support of Waze integration and it broke `no ads` feature. I mean each time when I open deezer application at my phone (mostly I use it while driving) I see annoying ads about the integration. Closing it doesn't help at all, it temporary hides it and next re-open will show ads-popup again.
Several times I accidentally clicked at ads itself instead of cross button and it opened a browser for showing the full details (regular advertisement behavior). Again, it happens while driving, so it is not convenient to close annoying tab in browser with advertisement, switch application back to Deezer and so on.

My questions are
1) How I can disable this advertisement?
2) How I can require reimbursement of subscription for the period of `no ads` feature failure? It's small amount of money, but I do not thing that I should pay for discomfort.

22 replies

Userlevel 7
Badge +7
HI @Andrey K.

so to be clear you're saying if you open Deezer (but not Waze) you see ads?
Yes. I see advertisement about waze at Deezer app. It appears each time when I open deezer application.
I never used Waze, never had it installed and do not plan to try it (I'm ok with my current map application).

Userlevel 7
Badge +5
Hi there @Andrey K.

Thank you for your input. We're looking into this at the moment - and we'll give more news once we get an update from our devs.
Very disappointing and annoying to view ads on the app when you pay 27 aed per month for the subscription.
hi @Rudi ! Any updates in this?

It's really annoying and makes me feel like Deezer doesn't invest anything in user experience and user happiness.
Userlevel 7
Badge +5
Hey @Andrey K.

Could you please follow the troubleshooting here and let me know if it helps?
@Rudi I cannot login there using my regular Deezer creds 😞
Any news here? I wanted to ask same question. I do not want to use Waze and that advertisement is displaying majority of times I start Deezer.

Honestly said I expected this is mistake and will be removed/rectified with next update, but I have updated Deezer several times and behaviour is the same.

This is not NEW issue, it is some 3-4 months? +-

Can you correct it? Should not be a big deal as you know exactly what is going on - in short active advertisement in paid version.

Many thanks

V
Userlevel 7
Badge +5
Hey @Andrey K. @mbuzalkova

Sorry about the link. Please have a look here 😉
Dear Rudi

thanks for link. I have read article in detail and there is this sentence

"Hey @mahernehme ! I see you have the lasted versions for both Deezer and iOS. If you confirm that you receive the ad constantly and not only when you connect your iPhone to your car, please perform this troubleshooting and let me know if it helps"

So my question is - this looks like solution for people seeing ads of Waze all the time, not only when iPhone is connected with car.

What I need is to get rid of Waze completely, I use different navigation tool in car and being repeatedly reminded about waze can hardly change my mind.

I will check all the steps and refer back about status

many thanks

V
hi @Rudi . As it was mentioned, the article you mentioned relates to another issue (receiving ads constantly).

As for this topic, the issue still presents. Today I took another iphone with older ios version, installed Deezer app from scratch and everything looks the same as on my main phone.

I do not believe that Deezer's devs cannot reproduce the issue (2 phones of 2 gives 100% reproduction rate). It looks like it is just not top priority bug for Deezer and the company receives money for that advertisement... Taking into account how long this happens, please assist me with reimbursement of the value for premium subscription.
Userlevel 7
Badge +5
Hi @Andrey K. I am sorry you are still experiencing this issue, we can only pass on your feedback I am afraid, which we are collecting from every user. However, you should be able to just close the Waze banner when clicking on "x" in the meanwhile. If you really want a refund please contact our support team here, they will be able to assist you with that.
Userlevel 2
Badge
Hi @Andrey K. I am sorry you are still experiencing this issue, we can only pass on your feedback I am afraid, which we are collecting from every user. However, you should be able to just close the Waze banner when clicking on "x" in the meanwhile. If you really want a refund please contact our support team here, they will be able to assist you with that.
You realize you're saying we have to dismiss the banner ad every time we connect to a Blutetooth device? You know that's bullshit, right?
Userlevel 1
I was going to ask this question as well, every time I connect my phone to my car i get the Waze banner, yes I can get rid of it via the x to remove but I shouldn't get it at all I don't need the advert. Premium subscriber on version 6.1.6.1
Userlevel 7
Badge +5
Thanks for the feedback @ThomasR, we're aware of this concern.
Userlevel 2
Badge
Thanks for the feedback @ThomasR, we're aware of this concern.
Don't forget to mention that you're not planning on doing anything about it!
Userlevel 7
Badge +5
Hi there @Stephan Maritz

We actually are. The banner was supposed to be dismissed once the user clicks on the cross sign. We're already working on fixing this. Thank you for your patience.
Userlevel 2
Badge
Hi there @Stephan Maritz

We actually are. The banner was supposed to be dismissed once the user clicks on the cross sign. We're already working on fixing this. Thank you for your patience.


Sure you are.

You could implement advertising for another app without community input and force even paying customers to see it, but now you're claiming it's a bug? Pull the other one.
adding my name to the annoyed subscribers getting the %$#@%@!! WAZE ads.. stop it! I'm paying you so I DON'T SEE ADS.
Userlevel 2
Badge
adding my name to the annoyed subscribers getting the %$#@%@!! WAZE ads.. stop it! I'm paying you so I DON'T SEE ADS.
Funny that they implement advertising other apps, and then require a show of hands to see who this interests before removing it.
hi, I’m another frustrated premium user. That’s great that you’ve integrated with Waze for anyone who wants to use it but I done need Waze or anything else every time I enter my car. Having to dismiss the Waze banner every time is absurd. I subscribe to Deezer, not Waze. Please give us a way to dismiss forever.
Userlevel 7
Badge +5
That's exactly what we're doing at the moment, @jkanter3. Thank you for your input.

It was supposed to be dismissed but it comes back, so we're working on a fix for one of our next releases. Please bear with us a bit longer.

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