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Add to favorites not working on Deezer iOS app


Deezer 8.40.0, iOS 14.6  - When I try to click “add to favorites” or the heart icon, nothing happens. We’re new, so our favorite albums are still in double digits. 

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Best answer by dee_dirk 7 June 2021, 09:17

Hello @BravoMe,

Please close the app completely once according to the instructions from Apple.

https://support.apple.com/en-al/HT201330

After that, everything should work again.

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Userlevel 3
Badge +2

Hello @BravoMe,

Please close the app completely once according to the instructions from Apple.

https://support.apple.com/en-al/HT201330

After that, everything should work again.

Nope, that didn’t work.

Userlevel 7
Badge +8

Try removing the app, restarting your iPhone and redownloading it from the App Store @BravoMe 

If it doesn't work, let us know!

That didn’t work either. I can favorite individual songs, but when I tap on the heart on the album page, or if I try to “add to favorites” from a drop-down, nothing happens.

Userlevel 7
Badge +8

Thanks for checking that out @BravoMe.

When you say drop-down, where exactly in the app is that? Is there another way you can try to mark the album as favourite? If it's a bug, I'm trying to locate it with your help. I have the version above and I'm unable to reproduce the issue.

If there’s an album in a search result, there’s those three dots next to it. In that drop-down menu, there’s an “add to favorites” option.

8.40.0.3

Userlevel 7
Badge +8

Thanks @BravoMe what about if you go into the album page and then tap on the heart button? Does that work?

Didn’t work before but it works today! 🤣

Userlevel 7
Badge +8

Glad to know @BravoMe :relaxed:

Out of curiosity, did you update the app by any chance?

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