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[TIP] Contacting Deezer Support



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Userlevel 7
Badge +5
Hi @Esteban arango please contact our support about this. We do not delete any accounts in general, I am sure it is just about finding the email address you have registered the account with. Please contact support as described above they will help you sort this out 😉
wow.. my friend unsubscribed yesterday because he got charged twice a month, and from all the replies I’ve read I’m reconsidering my options. I have subscribed yesterday but it showed that I’m using free deezer, unsubscribed then subscribed again but still the same, and it is showing that I have successfully purchased the plan but in the app it’s just the free account, unsubscribed again and don’t think it’s the right app to begin with. I didn’t even get the 1 month premium trial which is shown in the itunes, and whenever I try to subscribe again it says that I’m already subscribed until next month but still free deezer !! Bad service
very helpful article. I am more often online via Facebook, so I better ask via Deezer's official Facebook. thanks.

bukulagu
All the tracks in the albums, Demons & Wizards and Touched by the Crimson King are greyed out, due to it being unavailable in my country, but not on other sources such as YouTube or Spotify. I pay for Deezer since it appeals the most to me but I'd like access to these albums, can somebody please help? I'd really appreciate that.

Thank you.
Userlevel 7
Badge +6
Bluesnews wrote:

I find it incredible that Deezer offers zero support for paid members, three years and I’m treated like this, amazing




what do you mean? Have you contact our support already?
I need help cancelling my Deezer subscription. I followed all the steps on both app and website. The page does not load.
Please help.
I'm going to be charged for this month and I don't want Deezer anymore.
Userlevel 7
Badge +6
Shakeela wrote:

I need help cancelling my Deezer subscription. I followed all the steps on both app and website. The page does not load.
Please help.
I'm going to be charged for this month and I don't want Deezer anymore.




Please contact our support team here.
Hello there, yesterday 16-04-2019 I subscribed for deezer once again, the payment went through paypal and i got confirmation email and everything. But when i open my account on my phone it still says its free and that last subscription was made in december. What can I do?
Userlevel 7
Badge +5
Hi @Monica.Paolo I could see that it has been sorted. If you still need help please contact our support team as described above 😉
Hi, i got charged twice for premium, yesteray and today, both on same email. Can someone help?
Userlevel 7
Badge +5
Hi @Emil Fender Interceptor please contact our support team as described above 😉

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