Sticky

[TIP] Contacting Deezer Support

  • 30 October 2017
  • 90 replies
  • 25757 views


Show first post

90 replies

Userlevel 7
Badge +5
Hi @Esteban arango please contact our support about this. We do not delete any accounts in general, I am sure it is just about finding the email address you have registered the account with. Please contact support as described above they will help you sort this out 😉
wow.. my friend unsubscribed yesterday because he got charged twice a month, and from all the replies I’ve read I’m reconsidering my options. I have subscribed yesterday but it showed that I’m using free deezer, unsubscribed then subscribed again but still the same, and it is showing that I have successfully purchased the plan but in the app it’s just the free account, unsubscribed again and don’t think it’s the right app to begin with. I didn’t even get the 1 month premium trial which is shown in the itunes, and whenever I try to subscribe again it says that I’m already subscribed until next month but still free deezer !! Bad service
very helpful article. I am more often online via Facebook, so I better ask via Deezer's official Facebook. thanks.

bukulagu
All the tracks in the albums, Demons & Wizards and Touched by the Crimson King are greyed out, due to it being unavailable in my country, but not on other sources such as YouTube or Spotify. I pay for Deezer since it appeals the most to me but I'd like access to these albums, can somebody please help? I'd really appreciate that.

Thank you.
Userlevel 7
Badge +6
I find it incredible that Deezer offers zero support for paid members, three years and I’m treated like this, amazing


what do you mean? Have you contact our support already?
I need help cancelling my Deezer subscription. I followed all the steps on both app and website. The page does not load.
Please help.
I'm going to be charged for this month and I don't want Deezer anymore.
Userlevel 7
Badge +6
I need help cancelling my Deezer subscription. I followed all the steps on both app and website. The page does not load.
Please help.
I'm going to be charged for this month and I don't want Deezer anymore.



Please contact our support team here.
Hello there, yesterday 16-04-2019 I subscribed for deezer once again, the payment went through paypal and i got confirmation email and everything. But when i open my account on my phone it still says its free and that last subscription was made in december. What can I do?
Userlevel 7
Badge +5
Hi @Monica.Paolo I could see that it has been sorted. If you still need help please contact our support team as described above 😉
Hi, i got charged twice for premium, yesteray and today, both on same email. Can someone help?
Userlevel 7
Badge +5
Hi @Emil Fender Interceptor please contact our support team as described above 😉
I need help, to solve a double charge issue to my credit card and even though I'm looking for it, it doesn't allow me to get in touch with someone, could you help me?
Userlevel 7
Badge +6
I need help, to solve a double charge issue to my credit card and even though I'm looking for it, it doesn't allow me to get in touch with someone, could you help me?

Please contact our support team here 😉
How to get in touch with support team?
Userlevel 7
Badge +6
Hi there @Julián.Vanegas.Molina

Please see the topic above 😉

Reply