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Please read before you post, your solution is probably here ;)

  • 12 December 2018
  • 12 replies
  • 36867 views

Userlevel 7
Badge +5
Hi Everyone,

We thought we would collect the most frequently asked questions/issues in one topic to make it easier for you to find your answers. Please have a look below before posting. :)

Account/Payments 📚


Paid but still being asked to subscribe: Find out here what to do if you made a payment, but your Premium is not active, your account is still on free and you still get adverts.

I paid through iTunes, but my account is still free

How to cancel my subscription

Failed payment: Find out what to do in case your payment is failing

I was charged twice in the same month

Deezer Family guide: Find out here everything about Family and how to set it up.

Troubleshooting ⚠


Android issues and error messages: If you are not able to play music on your Android phone please follow the steps described here

Family ad although I am on Premium

How to link a new device to my account

Set ups


How to set up Google Home
How to set up Alexa
How to set up Deezer on Fitbit

This topic has been closed for comments

12 replies

Userlevel 7
Badge +7
perhaps pin this to the top?
Userlevel 7
Badge +3
Good call @Rob Igo, I've pinned it to the top of the category and @Flo.Deezer helpfully put it on our sidebar as well, for maximum visibility 😃
Userlevel 7
Badge +7
Just added this to my favorite links
Pease can someone assist me in this know all app. Downloaded music and still it says retry, retry. Asked if someone can help and the reply was will contact you soon. Its been 3 days. Fuck this bull shit app. JJ, KZN. Deleting it.
Userlevel 7
Badge +6
Pease can someone assist me in this know all app. Downloaded music and still it says retry, retry. Asked if someone can help and the reply was will contact you soon. Its been 3 days. Fuck this bull shit app. JJ, KZN. Deleting it.


Hi there, please see the Android issues and error messages link above 😉
I HATE NEEDING PREMIUM ACCOUNT TO LISTEN TO COMPLETE SONGS! IT IS NOT IDEAL TO BE PREMIUN.
I cannot listen to music with no WiFi why when I am paying?
I’ve always had good experiences with Deezer personally. However I’ve been paying $11.99 AU for about a year now and all of a sudden I’m being charged $16.99 AU, why? This is really upsetting and I am not willing to pay the extra $5 every month, I’m already giving Deezer well over $100 a year you don’t need anymore from me
What can I do about adding my dad to my account? I’m paying premium so can I make him a profile or do I have to make him his own account and pay for it? If so that’s so silly and unadvanced. With Spotify you can add your family to it if you’re already paying for it and it’s cheaper than the $17 you guys are asking for every month
I agree that loss of notifications is a down grade in the app. The "Hear this" works great on my windows 10 laptop and I use it extensively to find new music.
Please bring back "Notifications" or "Hear this" to the android app.
It's making chromecast crash and i don't have "authorization" to see any of the solutions around here. I'm very close to switching to spotify. This is ridiculous.
I subscribed to Deezer through Cricket and after 2 weeks I was switched to free plan. The trial ended but the paid plan didn't kick in for some reason. I am at a loss. Cricket is not very helpful when I call.