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Why can’t I listen to the track I select from my playlist?

  • 5 January 2019
  • 38 replies
  • 1542 views
I
Rank
Userlevel 1
When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy

38 replies

A
Rank
Hi deezer,

When I click on a track it's another track that plays instead of. This only happens on the mobile app.
Could you help me to sort out this issue?

Thank you
D
Hi,

Deezer plays a different song when I select a song. This happens both on my playlist and when I search for a song. I have been using the app for years and this issue started a few hours ago.

I’m using the app on iPhone 6S
J
Rank

Woo-hoo! I'm looking forward to it @Jaime. Thank you for your help!

Jaime.
Rank
Userlevel 7
Badge +7

Hello @Pmmmmmmmmmk @John Dudley I am sorry to hear that.
This is a well known issues, affecting profiles in Family accounts in the US.
Our developers are investigating and working in a permanent fix.
Apologies for all the inconvenience and we appreciate your patience while we fix the problem.Thanks

G
I'm having the same issue ! I have been using deezer for years, i've never felt so let down by the app : Is this a new upgrade or something that deezer changed this winter ? Because i'm not premium i can't look for and pick a specific song anymore ? This can't be real can it ? 😞
I
Rank
Userlevel 1
yea, it is the exact situation that mine, can’t understand what happining
R
Yeah I Google this and found your thread!

It's obviously another way to IRRITATE us into going premium. Sorry but Deeper has always used this tactic with the ads, not even selling anything but just showing you that they'll interrupt until you go premium.

This is where I uninstall Deezer I think.
P
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Same for me, I'm using deezer for 10 years, and here is my reward...
M
Same..
W
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Up to about 2 weeks, I was able to choose any track I wanted, click on it and play it. Now, when I select a track, it won't play anymore but some other related track instead. Why is that?? 😞
V
Hey guys, so I've been using Deezer for about two years, I love it, I recommend it to all my friends, but for a week now, every time I try to play a song it just plays a random one, it's getting really annoying. I do not have a premium account
D
I cant choose what song i want to play it automatically change to different song ????
F
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Last week, I could choose the exact song that I wanted to play from a playlist, now all the tracks are greyed out and it will only let me play the whole playlist, not just one song. Why is that?
J
Rank

Hello @Pmmmmmmmmmk @John Dudley I am sorry to hear that.
This is a well known issues, affecting profiles in Family accounts in the US.
Our developers are investigating and working in a permanent fix.
Apologies for all the inconvenience and we appreciate your patience while we fix the problem.Thanks

@Jaime. Please! My family is losing their minds trying to deal with this issue! I'm the only one not dealing with it I'm guessing since i have the main account and they have Apple phones (I have a Samsung) so its getting increasingly difficult to keep them from saying Deezer is "bad" and telling me that we should just go back to Apple Music. I really really don't want to have to do that honestly lmao. If there's any way to fast track this that would be awesome I want them to enjoy the full experience too! If it gets fixed is there a way you can DM us in the chat or something?

Jaime.
Rank
Userlevel 7
Badge +7

Hey @JazzyReyes I understand how frustrating it can be and trust me that I keep asking the developers for updates.
The latest info I have is that it has been really hard to reproduce the issue on our side, but it is a priority to fix the bug ASAP.
I’ll let everyone know here as soon as it is fixed (hopefully soon 🤞🏼)

Jaime.
Rank
Userlevel 7
Badge +7

Hey @JazzyReyes @Pmmmmmmmmmk @John Dudley I just wanted to let you know that our developers were able to find a fix for this issue and the problem should be fixed by the end of next week (maybe before)
Apologies for the inconvenience

J
Rank

Hi,

Deezer plays a different song when I select a song. This happens both on my playlist and when I search for a song. I have been using the app for years and this issue started a few hours ago.

I’m using the app on iPhone 6S

I’m having same issue. Just started a couple weeks ago. 

J
Rank

When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy

Yep. Same problem here. Only when I do a search. 

P
Rank

When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy


Same here. I pay for Deezer family plan. This is horrible. 
 

Deezer any thought?? I will gladly go back to Spotify as I get discount emails all the damn time. 
G
I have to believe this is going to be temporary ? Some one from the deezer staff can explain this to us ?

It's a streaming plateform : who is going to come and try/use/discover/like a plateform that doesn't let you listen to the track you are looking for initially ?

If i we want to listen to random music with advertising : we have the radio 😞

Is this temporary ? I've loved deezer for years, i can't imagine this is an "upgrade" that is going to stay ! Please tell me it's temporary !
A
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I've got the same problem...
A
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Any help deezer?
A
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Exactly the same problem! Deezer any help??
A
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Deezer staff any explanation? I've been having the same problem for more than a week!
E
I have the same problem. It's been 2 weeks already. Please help to solve. It's on mobile app only. I use Huawei p20 pro, Android 8.1.0.

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