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Why are there no 3rd party streaming service integrations for Deezer?


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I've been a Deezer HiFi subscriber for the past several months. For my tastes and music system, I find the music selection and sound quality on Deezer HiFi more to my liking than Tidal and Qobuz. That said, I'm confused as to why both Tidal and Qobuz are easily integrated into almost every other major, 3rd party audio streaming platform and Deezer HiFi continues to remain proprietary to its own desktop/mobile app.

I'd like to better understand why Deezer HiFi isn't making itself available for integration into platforms such as Roon, Audirvana, and various other audiophile streaming applications. I don't intend to lobby for any one particular, assuming that they all operate essentially in the same technical and legal manner. It seems to me that allowing this integration would only expand the awareness and popularity of Deezer.

My questions are: Is this strictly a business/marketing decision to remain walled off? Is this a technical limitation that Deezer is currently working to allow? Or are there other, legal issues with content owners or the software platform developers of the world (Room for example) that Deezer isn't willing to accommodate that Tidal and Qobuz have? Or is it something else?

Again, great product. I just wish it were easily integrated into other software platforms to allow for more software and hardware playback options.
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Best answer by bluezzbastardzz 20 April 2020, 10:38

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Userlevel 7
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HI @djwalter2000 thank you fro your feedback. Unfortunately we are not able to answer these kind of questions as it depends on many many different factors. We are aware that our users would like to see integrations like these to be available, there is one topic about Roon here that you can also vote for, but we cannot say at this point why this has not happened yet. You are welcome to create new ideas about this in the ideas forum, we regularly pass all that feedback on.

I know this might not be the answer you were hoping for, but I hope this helps a bit.
Userlevel 1
I appreciate that you took time to respond. It shows that Deezer is paying attention. I also appreciate that you, personally, might not have the information I requested. I don't want to take an adversarial position as we both want Deezer to succeed, but it's concerning that "we cannot say at this point why this has not happened yet." Really?

Again, I'd like to see Deezer succeed amid a somewhat crowded field of competitors and believe that it has the foundation to do so (superior music catalog, superior sound quality at least for my purposes). And again, I'm not advocating for integration on one platform vs another. Roon happens to be a handy example among many. It seems that the technical underpinnings are all somewhat the same for integration on each and, from an outsider's position, that either licensing or some other legal issue might be the roadblock. That Deezer chooses not to respond or discuss future planning is its prerogative.

BUT if I elected to not continue with my subscription to move to a service without such limitations and didn't at least express what my concerns were, I wouldn't be doing my part to build and support our community. I'm hoping Deezer sees these comments as positive support for an excellent service. I'd like to be part of the solution even if the company's position is that it isn't willing to discuss this openly.
Userlevel 7
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We do appreciate your feedback for sure @djwalter2000. Sometimes it's difficult to give our users more certainty as in the past, we've had improvements which were confirmed, but for some reason or restraints, we were unable to deliver. What I can guarantee is that all opinions gathered in our communities get passed to relevant Product Teams and devs. There are a couple of priorities we've been working on this year, including Dark Mode and our new branding, which have taken most of our resources and time in the past few months.

Keep the feedback coming so that every idea gets the awareness it needs. If it's doable, we'll always aim to deliver it.
Userlevel 7
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I just found this topic when searching for something else and would like to add that it is not always Deezer’s decision for an implementation in third party software, but rather their product managers. Technical reasons might be “only” CD specs vs. High Resolution specs for competitors, also not offering mobile HiFi streaming from the start or no available developer resources for “just another” FLAC streaming service besides Tidal, Qobuz and now Amazon or not even knowing about Deezer, as it was not available in the US for a long time which is still the biggest music market.

Userlevel 7
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Thanks for giving such a good answer on such topic, @bluezzbastardzz. And on top of all that, yes, the US is still the biggest music market :disappointed_relieved:

Userlevel 3
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I just found this topic when searching for something else and would like to add that it is not always Deezer’s decision for an implementation in third party software, but rather their product managers. Technical reasons might be “only” CD specs vs. High Resolution specs for competitors, also not offering mobile HiFi streaming from the start or no available developer resources for “just another” FLAC streaming service besides Tidal, Qobuz and now Amazon or not even knowing about Deezer, as it was not available in the US for a long time which is still the biggest music market.

While this may be true, it's puzzling that Deezer are unable to confirm why they can't integrate with third party apps/services that openly want to integrate with Deezer. Audirvana is one example. Deezer already have hardware partners that must use some kind of API to integrate with Deezer. Why not just make this available to software/apps too?

Userlevel 7
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Hi @Jim Barton thanks for getting in touch. Every single integration of Deezer into third-party software is very complex and also has to be updated regularly. The priority of our partnership team is to make sure that all our existing Deezer integrations are working smoothly (high quality) rather than offering many different integrations which lack in features and reliability. Could you please let us know where you read this about Audirvana? I’m happy to forward it to our partnership team :slight_smile:

Thank you for your understanding.

Userlevel 7
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@Jim Barton @Pia.Deezer I recently summarised all things Audirvana in a related thread, also on their support forum:

https://en.deezercommunity.com/ideas/910#post158904

The developer has indeed been personally in contact with Deezer managers and/or developers and is still interested in implementing Deezer, although his app already supports Tidal and Qobuz, see also the internal Discord chat server. :wink:

Userlevel 3
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Hi @Jim Barton thanks for getting in touch. Every single integration of Deezer into third-party software is very complex and also has to be updated regularly. The priority of our partnership team is to make sure that all our existing Deezer integrations are working smoothly (high quality) rather than offering many different integrations which lack in features and reliability. Could you please let us know where you read this about Audirvana? I’m happy to forward it to our partnership team :slight_smile:

Thank you for your understanding.

Hi. Thanks for your answer. Sorry for my late reply.

In my view, it shouldn't be complex. If Deezer have a rich API then any service should be able to integrate with it out-of-the-box. Maybe I misunderstand something?

Userlevel 7
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Hi @Jim Barton 

Thanks for coming back to us, your feedback is precious.

I've chased our devs about our API potential around HiFi, as this seems to be affecting other integrations like the Denon HEOS app. I'll report back once I get a response :v_tone2:

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