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Track mix is empty

  • September 9, 2025
  • 6 replies
  • 35 views
H
Guitar Hero

I have tried the "launch track" feature, but only one song is in the playlist. Some of the other songs either behave the same way or have only two or three tracks in the playlist, which seems like a bug to me.

 

 

6 replies

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5517 replies
  • September 30, 2025

Is the problem solved for you? ​@hheimerd 

H
Guitar Hero
  • hheimerd
  • Author
  • Guitar Hero
  • 5 replies
  • September 30, 2025

Nope, issue still exists 

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5517 replies
  • September 30, 2025

could you share the URL link on Deezer of the song that you are using to start a track mix in order to investigate and try to reproduce it on our side?
Thanks

H
Guitar Hero
  • hheimerd
  • Author
  • Guitar Hero
  • 5 replies
  • October 27, 2025

https://link.deezer.com/s/31reZ7Ad6AVPDxTFP0eio

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5517 replies
  • November 9, 2025

Hi ​@hheimerd could you please confirm if the problem is with this specific scong/artist or with any track mix?
Thanks

H
Guitar Hero
  • hheimerd
  • Author
  • Guitar Hero
  • 5 replies
  • November 9, 2025

​@Jaime.Deezer  I've found a couple of songs that have an empty mix playlist. Everything is fine with the other songs. I don't remember the name of other songs with the same problem, but I think it has to do with the popularity of the song.


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