The "Shuffle my music" feature is getting worse

First of all, it created a queue of about 20 tracks for you, but do you remember that it was adding 50 tracks until a month ago? So something has changed? 🤔

Secondly, perhaps I explained myself poorly; the repetition occurred when stopping playback and resuming it after 6-8 hours, that is, in the morning and then in the afternoon or the next day, or when starting an album or another playlist and then going back to the "Shuffle my music" button, always comparing the selected songs with the last 100 in my listening history.

Anyway, I tried again today and it is even worse than in previous days, in the sense that now it creates a queue with only 12 songs that have nothing to do with my favorite tracks, albums, and playlists! 😱

Please do not tell me to clear the cache, update the browser, reinstall the app, and so on, because those are attempts I have already made; I have the latest versions of everything and the problem occurs identically with both the Android App on my phone and the Web Browser on my notebook.

Maybe Deezer is gradually migrating users to a new system that evidently does not work, and those still on the old one do not have the issue, do they? This would explain why there are such large discrepancies between users and why the user experience can change suddenly from one day to the next.

Basically, I am now encountering the same behavior reported by @YannickG, but when I responded in that topic, I had never found myself in a similar situation. What is going on?

FYI:

• 547 favourite songs
• 314 albums
• 176 artists

It’s a bit difficult to say which artists Deezer doesn’t select.

With YTM I have the same favourites and I can use their Supermix. Always 100 songs selected from your favourite artists and changes every day. It includes favourite songs and not favourite songs.

I think Deezer should take a look at the Supermix from YTM and do the same to their Shuffle my music.

I tried turning off the "Synchronized Queue-list" feature on all my devices, and now the "Shuffle my music" function with the Web Browser on my notebook has returned to normal: it adds 50 randomly chosen songs from all my favorite tracks, albums, and playlists to the listening queue.

However, the problem with the "Shuffle my music" feature persists on the Android App: it still adds 12 songs to the listening queue that have nothing to do with my favorite tracks, albums, and playlists.

Maybe things are starting to make sense, though. I suspect the issue was introduced in the last month updates to the Android App, which maybe @YannickG did when I had not yet, and now we have both. It breaks the other devices only if I activate the "Synchronized Queue-list" feature, but the cause is probably just in the Android App.

I recently started having a similar problem.  I have almost 1000 album favorites and almost 400 artist favorites.  I like to use “Shuffle My Music” to shuffle my whole library, but in the last few days, it keeps picking the same few artists and the same tracks, making it very repetitive.  And the last time I hit shuffle, it only added 10 songs!  It used to be a lot more.  This is on the Windows desktop app. 

@geo79 Yes! A month ago, it started exactly like this for me too. If you can contact Deezer Support to report your issue... I did it a few weeks ago, and I'm still waiting for a solution, but maybe the more of us there are, the more likely they will listen to us and fix it, who knows.

@awesomemac Until a month ago, I would have answered like you. "Shuffle my music" has always been one of my favorite features of Deezer, and I had never had any problems before. Now, unfortunately, I have seen all kinds of issues: little variety in the songs, which get repeated every 2-3 restarts of the function, despite having hundreds of favorite tracks, albums, and playlists to choose from; or little variety in the artists, it always fixates on the same dozen, even though my favorite artists are many more; finally, it even adds to the queue songs that have nothing to do with my favorite tracks, albums, and playlists.

Something broke in July and it is definitely still happening, but I can't explain why only for some users and why it seems to gradually spread to others...

Hello @awesomemac thanks for the help Can you reproduce the same issue here described?

Hi @geo79 @Marcormark I have check across other channels internally and found a couple more of similar complaints.

Could you tell me more about devices you use, OS version and Deezer app versions?

I have already open an thread internally about the matter, but would be great to have those info’s. They always ask.

Nevertheless, today I have tried “Shuffle My music” from the web and it created a 50 track queue with 100% tracks from my favourites.

On my Android device, it only created a queue with 16 tracks but again 100% from my favourites.

So please can you run some tests and check if issue is still present. Thanks

@Leonídia.Deezer Thanks for your attention on this.  I mainly use Deezer on a Windows 11 laptop.  It’s the Deezer app version 6.0.190.0.  But now it’s even more messed up.  Previously it would at least pick songs from my Favorites, even though it was super repetitive, but now, hitting “Shuffle My Music” gives me a list of 12 tracks that are most definitely NOT in my favorite artists OR favorite albums.  It’s just a bunch of random music pulled from who knows where. Something is very messed up.

It does the same thing in the web browser version.  “Shuffle My Music” creates a list of random songs that are not in my library at all.  It’s now progressed the same way @Marcormark described.

Tried it on both an Android phone and tablet.

On both I get a good playlist.

Both 23 songs and with artists I like and are in my favorites:

Now I’m curious if tomorrow the playlist will be the same or something new?

Is is the Shuffle my music from today:

I’m going to try to see if there are artists that never do appear in “Shuffle my music”.

I’ve turned off Synchronize on all three instances where I use Deezer (Android app, Windows app, web browser) and started new Shuffles on all three: 

• Windows app and web browser both gave me short Shuffle queues (11 tracks and 17 tracks respectively).  All songs were from my favorites, but as before, it’s mainly picking from the same dozen or so artists.  Both queues had a lot of artist overlap, even though my library has almost 400 artist favorites.
• Tried a second time on the Windows app and it made a Shuffle entirely of stuff NOT in my favorites, and not related at all to genres that I listen to.
• On the Android app I tried three times.  First it gave me a Shuffle with 15 songs all from my favorites, but again only picking from the same dozen or so artists as on the Windows app and web browser. 
• Second try on the Android app gave me a Shuffle with 14 songs, 2 of which were from my favorites, and the rest were NOT in my favorite artists, tracks or albums.  But those other 12 were at least in similar genres to what I listen to.
• Third try on the Android app - 13 tracks, and only 1 from my favorites.
• It’s like the more Shuffle is used, the worse it gets.

@Marcormark Sounds like Deezer should give you some free months for all this bug testing since you’re literally doing their job for them. Thank you for your efforts!

For me, the web browser version is still stuck giving me a short, repetitive Shuffle with the same dozen artists every time.  And it’s frequently the same songs that keep showing up in every single Shuffle too.

@Marcormark , at this point, you need to give up on this disaster of a music streaming 'service'. I'm currently in a very tense exchange with Customer 'Service' (I trust to call anything they do a service!) about me trying to get a refund for my annual subscription. 

Here are the facts: 

1. I subscribed under the understanding a feature was included. That is, Shuffling my Music.

2. That feature is advertised as being included on the Deezer website. See here: https://support.deezer.com/hc/en-gb/articles/115004269049-Favorites#how_to_shuffle_your_music

3. That feature is not functioning, and indeed, my good friend in Deezer Customer 'Service' (whom I'm not going to name and shame, because I don't want to be a waste of space like Deezer is) claims it is not a feature at all. They claim "The Shuffle feature is designed to work for tracks, not albums." in direct contradiction of the website and screenshot thereof I have attached.

Do what you can to get a refund, @Marcormark and abandon this dumpster fire of a company. I have a feeling I will be in touch with my country's ombudsman sooner or later.