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Sponsored tracks playing too often on Deezer??

  • 10 October 2018
  • 25 replies
  • 1595 views

For the part couple of days when I've listen to my flow, the sponsored track have started playing even though I skip it over and over. I get it what seems like every second or third track.

Please deezer, I don't want to hear "Sponsored track" and the song playing that often. Something is probably not right with this.

Thanks for your help/response
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Best answer by Rudi 5 August 2021, 10:53

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Hi there, is it the same song playing that often or are you talking about the alert about the sponsored track? If it's the second one, you can disable those alerts in your app settings 🙂
For the part couple of days when I've listen to my flow, the sponsored track have started playing even though I skip it over and over. I get it what seems like every second or third track.

Please deezer, I don't want to hear "Sponsored track" and the song playing that often. Something is probably not right with this.

Thanks for your help/response

I agree. i have had the sponsored track come up every third song. I skipped it the first time then hit X each time afterwards, but it keeps coming back. Please Deezer make it stop
Userlevel 7
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Can you tell me what song this is exactly?
Userlevel 7
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For the part couple of days when I've listen to my flow, the sponsored track have started playing even though I skip it over and over. I get it what seems like every second or third track.

Please deezer, I don't want to hear "Sponsored track" and the song playing that often. Something is probably not right with this.

Thanks for your help/response

I agree. i have had the sponsored track come up every third song. I skipped it the first time then hit X each time afterwards, but it keeps coming back. Please Deezer make it stop


Please keep marking them to do not play again and after a while the song stops coming back 😉
"Please keep marking them to do not play again" can't do that anymore. while a sponsored track is played, you can't block it which means you can be forced to listen again and again a music you dislike against your own will. That's not marketing, that's brainwashing... 😕

It’s bad enough to have your flow interrupted by a sponsored track but isn’t  there an algorithm that suggests sponsored tracks based on musical preferences as indicated by playlists? I listen to extreme metal and suddenly the sponsored track is some folk duo “Cabela and Schmidtt”!! And despite selecting “do not recommend track” ITS ALWAYS THE SAME!! 

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Hi @Faris.Khalid 

Thanks for reaching out and detailing your experience - I admit that sounds annoying. Could you try clearing the app's cache to see if it helps? If not, let me know so that I can try to help you further :thumbsup_tone2:

I have this issue despite me cancelling it and saying I don't want to hear that artist. Track is by Dorzi and its really annoying. Plays every third or forth track

Userlevel 7
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Hi there @Uan.Harrison 

Is this happening where? Is it being recommended when you listen to Flow, for example? Please give us some more details so that we can pass a report to our devs.

This is in flow and has recently been every other song. The app also randomly crashes out and shuts down halfway through a song. Just stops and closes I have to reopen the app and start flow again

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Hey @Uan.Harrison 

Thanks for letting us know.

Could you please specify your device model, OS and Deezer app version?

Samsung S9 Android and deezer is up to date, not sure on the details but it updated earlier today

Userlevel 7
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How many favourite tracks do you have in your library? @Uan.Harrison 

Is this happening on WiFi or mobile network? Try switching in between these two to see if there's an improvement.

About the tracks, it's always helpful to add more favourites to avoid that :relaxed:

I have thousands of favourite tracks, but I get the same recommended track over and over again. That is my complaint. I have clicked the angry face which should mean it is never played again and yet it plays again and again.

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That's quite odd, @Uan.Harrison have you tried blocking the artist as well?

Could you please describe step-by-step how you get this track on your recommendations? We need to find the root cause.

Rudi. This is not on my recommendations. This is a sponsored track that keeps playing, yes I have blocked the track and the artist and it continues to play in ‘my flow’

Guess what my top played track was last month! Skank Like Me - Dorzi. This is the track I cancelled, skipped, blocked etc. This is as someone mentioned above brainwashing. Despite the thousands of tracks I have in my favourites I had to listen to this Dorzi track over and over and over again. It has stopped now, but I am dreading the next track that will stick itself in my flow and infuriate me. The new one is masses of completely inapropriate tracks playing. I love havy dnb and will be listening to say an ed rush playlist and then I will get ten or so chill out tracks with wailing and pan pipes which I have to waste all my skips on! rarrrrrrrrr. Sort it out please Deezer 

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Ban function might be broken at this point, but don’t worry I’ve told the crowd already.

Userlevel 7
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Sorry about that @Uan.Harrison 

If it's in your top tracks, there's a chance someone else may be using your account. Please reach out to our support team, just in case:

 

@Rudi  the reason it is my top track is because it has played so many times this month, as a sponsored track. Even though I have tried to block it and the artist and skipped it and tried contacting deezer to report this issue! Your sponsored tracks are faulty

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I've passed the feedback on @Uan.Harrison we're already working on making the block feature more efficient!

I've passed the feedback on @Uan.Harrison we're already working on making the block feature more efficient!

Thank you

Still happening...... so annoying.

 

 

So  sick of hearing same sponsored track over and over again. Fix it.  When i skip  it , it plays 10 minuten later again 😡

 

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