Answered

Songs Lost After Redown loading App

  • 6 January 2018
  • 5 replies
  • 132 views

I had the Deezer app on my laptop, and had over 1200 songs saved to my favorites. A couple days ago I had to reset my laptop, which meant all downloaded apps would be deleted, and I had to download the Deezer app again. When I did, not only is it completely different, but, almost 300 songs are now missing in my favorites list. This happened a month ago when I had to reset my laptop then, and, the app was totally different at that time as well, and I was missing songs from my favorites list. Last time I only lost about 50 songs, and still had over 1100 in my favorites. This is getting really frustrating, as it takes forever to go through the song list to see what's there and what's missing.
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Best answer by Rob Igo 10 January 2018, 10:01

Hi @MellyE

if you're using the web browser to use Deezer you'll see all of your favourites (up to 2000) but only 1000 of them on a mobile device.

Thanks for voting!
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Userlevel 7
Badge +7
Hi @MellyE the app probably looks different because you had the "old" desktop app before and have now downloaded the new desktop beta app which looks more like the browser version :)

I checked your favourites and can still see 1.276 tracks. How many do you see in the desktop app?
Hi Anja........I'm only seeing 1000 songs listed, and when I search for some of the songs I know are in my favorites list, they aren't coming up.
Userlevel 7
Badge +7
Hi @MellyE

there is a limit of 2000 on favourites track and some devices (such as mobiles) will only show a 1000 (you don't lose the others you just can't see them).

Please vote for my idea to have this increased using the link below :)

https://en.deezercommunity.com/got-an-idea-9/favourite-tracks-limit-of-2000-too-small-and-only-shows-1000-on-mobile-app-265

cheers

Rob.
Thank you for your response @Rob Igo. I wasn't aware of the 2000 song limit, that's good to know. I'm using Deezer on my laptop, is there a way I can see all the songs in my favorites list?

P.S. I voted for the song limit to be increased. ☺


Mel
Userlevel 7
Badge +7
Hi @MellyE

if you're using the web browser to use Deezer you'll see all of your favourites (up to 2000) but only 1000 of them on a mobile device.

Thanks for voting!

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