Some favourites album got lost

  • 24 April 2019
  • 5 replies
  • 45 views

I noticed that some of the music I tried to add to my catalogue disappeared from my list of liked albums.
Is this a problem others have?

5 replies

Userlevel 7
Badge +5

Hey @Andrea Borga 

We're looking into it. Please follow this topic here for updates :thumbsup_tone2:

I had over 1800 albums in my collection - almost ten years of deezer listening - and today I’ve lost them almost all… :tired_face:

I am left with 40 album in my list…

Is there a way to restore them?

Did it happen again or you're talking about what happened back in April?


I meanwhile found out that I have to reload the page twice to get the albums back… which stops my stream because I have to leave the page… (very annoying)
Another thing I noticed is that for some reason if I browse to the album list (and only that) Deezer thinks I’m offline…
See screenshots below:

Fist time click on the Albums tab
After page reload (F5)

I am using Firefox 81.0.2 with Ubuntu 16.04 LTS. I could also try with Chromium if needed, but Firefox is the browser of choice.

Userlevel 7
Badge +5

I had over 1800 albums in my collection - almost ten years of deezer listening - and today I’ve lost them almost all… :tired_face:

I am left with 40 album in my list…

Is there a way to restore them?

Did it happen again or you're talking about what happened back in April?

I had over 1800 albums in my collection - almost ten years of deezer listening - and today I’ve lost them almost all… :tired_face:

I am left with 40 album in my list…

Is there a way to restore them?

Userlevel 7
Badge +5
Hi Andrea, I believe this is not a common issue... Have you found the album already?

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