Question

Problems with listening offline


I am having problems listening to downloads when offline and even when go back to using wifi it still just buffers and end up deleting programme to reinstall and download again. Am i doing something wrong????

14 replies

Userlevel 7
Badge +7
Hi Keith, are you downloading the albums and playlists? Please see this topic. 😉
Hi there. I have downloaded some albums but mostly tracks have gone into my favourite folder so thought could play straight from there. Am I missing something as there is the deeper flow thing and not sure if that's the way to go. Any help would be useful as hate being tied to WiFi all the time and wondered about this offline option can I use that instead???
Userlevel 7
Badge +7
Hi Keith, if the favourites playlist is downloaded correctly, you should be able to play it offline. Is the download button in the list green and if so, is there a green dot in front of every track in your favourites? What's the device (model) you're using?
The tab is green and songs have green dot beside them. I am using a Samsung j3 and if not am using a Samsung s5.
Userlevel 7
Badge +7
Hi Keith, are you using 2 devices? Are these songs downloaded in both of them? Is this happening in both devices too?
why can't i play my offline downloaded music when offline
Userlevel 7
Badge +7
@jerrycnewton Please give us more details about the issue and the device you are using? Is there a green dot in front of all the tracks you want to listen to offline?
The same problem. Nubia z11. Download songs in my favorite but some of them just not play at all and some only offline. More details... "m83 midnight city", just "problems with downloading, please retry", and all. By the way, before subscribing it was ok to play.
Same problem. Its like m83 midnight city, before subscribing it plays ok, now just "problems with downloading, please retry"
Userlevel 7
Badge +5
Try clearing the cache and downloading the songs again.
I can’t listen to my music offline when using my iPhone , on my Samsung phone I could. Does it mean that to listen to songs I downloaded to listen to offline is not possible?
Userlevel 5
Badge +5
@Keabetswe.Phehle i recommend deleting the downloads and redownloading them as well 🙂 check the thread above for more information 🙂
Hi.
Could you please tell me why I cannot listen to my music without my data on?
I am still paying every month on my subscription!
Userlevel 7
Badge +5
Hi.
Could you please tell me why I cannot listen to my music without my data on?
I am still paying every month on my subscription!


Have you downloaded the songs beforehand? What device are you using?

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