Question

Playlist suddenly starts going from 1670 songs to 980 and does not update anymore???


I have had this problem often but i could fix it with logout and login. But now its ruined and i cannot fix it .The half of my playlist and others is gone. Im really done with deezer thinking about moving to Spotify.


18 replies

Userlevel 7
Badge +5

Hi @Xhofleer111 

 

what device are you using.  I think the limit on Deezer (mobile apps) is 1000 (you can add more but you won’t see them, the limit on desktop/webplayer is 2000).

 

 

Im using a samsung S20 and i never had this problem before. The limit on the app is also 2000 because i already reached it one time.

Userlevel 7
Badge +5

actually the limit is 2000 in playlists!  Hmmm..

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

Let us know how you get on!

I tried everything i just cannot fix it and i don't want to lose my playlist! It keeps saying 980 songs if i refresh then 1617 pops up but immediatly goes back to 980? 

Userlevel 7
Badge +5

Have you tried logging on via a pc/web browser?

Yes on the laptop the playlist is complete no problems there. So it must me the deezer app.

Userlevel 7
Badge +5

did you try my instructions above on your mobile?

Yes i did, still doesn't work. Very annoying! I need to find a way to transfer the playlists to spotify, im tired of deezer.

Just now fixed the same problem, one plus 8 Pro, after updating see only 998/1000 tracks in playlists.

How did u fix it???

Sorry, not fixed, just noticed that, horrible sh///t. 

Userlevel 7
Badge +3

Hello @Xhofleer111 and  @Baranetsky Vladimir, it’s likely you’ve reached the limit of tracks that can be displayed on mobile in playlists (1000). We’re working on increasing this limit.

how is this possible? The maximum amount of songs yoi can put in a playlist went from 1000 to 2000. Yesterday i suddenly lost 400 songs. 

Userlevel 7
Badge +3

@Xhofleer111 and @Baranetsky Vladimir, sorry I made a mistake, this limit is supposed to have been increased a while ago to 2000, so there’s an issue on our side. I’ll forward this to our teams, could you please give me the version of your Deezer app?

Thanks and sorry again

My deezer version is 6.2.6.83

 

   

 

 

@Xhofleer111 and @Baranetsky Vladimir, sorry I made a mistake, this limit is supposed to have been increased a while ago to 2000, so there’s an issue on our side. I’ll forward this to our teams, could you please give me the version of your Deezer app?

Thanks and sorry again

:frowning2:  

My version 6.2.6.83.

So is it going to be fixed, or do i lose my playlist???? 

@Kevin Deezer I also have the same problems that are mentioned above. Could you help me as well?

 

My deezer app version is 6.2.6.83

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