Pausing without pressing pause

  • 7 January 2018
  • 3 replies

Im listening to music and suddenly it pauses without me pressing pause and its not loading i checked that out first. It pauses and i went to the app and pressed play then in a few seconds it pauses again is something wrong with the app or something i've tried listening to different songs but it happening to them all.

3 replies

Userlevel 7
Badge +7
Hi there, can you give us more details about the model, the firmware version and the deezer version you're using?
Mine is doing the exact same thing. Samsung S9+ I don't know the firmware version but my phone has the latest update and the same with the Deezer app.
Userlevel 7
Badge +7
Hi @Ash88

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
Log in to Deezer
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

Let us know how you get on 🙂