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Answered

No playlist picture/covers in iOS/Android and Desktop/Web apps

  • 9 February 2020
  • 38 replies
  • 893 views
J
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A Lot of playlist (Created by me) loses their pictures. Reshuffeling songs does te trick but the next day the same situation again! 

 

Both iOS as Windows10 APP (I don't have Android)

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Best answer by JaccoH 22 February 2020, 10:31

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38 replies

H
Rank

Dobar dan svima , guten Tag , sometimes it just takes some easy steps to succeed and try outs to figure out what could be possibly the mistake …..

 

FOLKS HERE IS EL SOLUCION: AT THE SETTINGS FOR SCREEN, DONT ALLOW THE OPTION FOR THE SINGLE PLAYER COLOR SCREEN  INSTEAD LEAVE IT TO CHANGE COLOR . 

 

It forces the app to update the pictures and its connected to update album covers or playlist pictures etc.

let me know it it worked for people having this bug. 

 

here again the folders: CLICK ON YOUR ACCOUNT ICON TOP RIGHT CORNER////////SETTINGS//////////SCREEN///////PLAYER//////DISABLE ONE COLOR FOR PLAYER !!!!!!!!!!!!!!!!

After me playing around with cache i tried this option and tadaaaa  pictures got updatet and worked like a charme.  have a nice day

 

hifi lossles for pres….  

 

sometimes even the engineers cant drive their own cars…..

 

 

B
Rank

its been more than a month but nothing happened. still no album covers and the deezer experience is really sucks. the reason I’m still subscribed after many years is that I have alot of lists and it’s really hard to migrate to spotify. But I don’t how longer I can be patient. 

Superschlumpf
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Userlevel 7
Badge +5

@metafaniel 

Yes, it’s a known problem that the latest version of Android app doesn’t work like it should with Android 6. 

The team is investigating it. 

[he/him] Deezer is music, but Deezer and Sonos is party !
metafaniel
Rank
Userlevel 1

Thanks for replying @Jaime. I know you’ve already said the fix isn’t ready for Android yet, but I’d like to share my info, maybe it will be of some help.

  • Android: version 6.0
  • Resolution: 720x1280
  • Deezer: version 7.0.6.46, latest available.
  • Plan: Family.
  • Android System WebView: version 102.0.5005.125, latest available (if relevant. I suspect about this one, maybe?).
  • Issue: No images. I mean, not just custom images but ANY images.(profiles, covers, custom images, podacasts, favorites, artists, downloads, etc...). Just plain colors appear (Flow gradient, categories background colors).

On Deezer Desktop (Windows) I have no problem  with latest and previous versions (5.30.250, 5.30.270).

I hope this is useful somehow.

Gamer, brony, developer, father, nocturnal, vampire, animaniac.
Jaime.
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Userlevel 7
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Hello @bardamu we are aware of the problems as users reported at the same time you started with this issue.
Our developers have managed to fix it for iOS already and they are working on a permanent fix for Android users as well.
Apologies for all the inconvenience and thanks for your patience.

B
Rank

I started to having this issue a few weeks ago and it wont go away after the last update. I see here now people having this problem for years and support keep advising unuseful things which anybody think of at the first place like reinstalling the app or so.

 

Please work on this and come up with a solution.

Rudi
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Userlevel 7
Badge +7

I'm going to double-check this with our Android devs, @williamwoon, to see if this is intended behaviour. I was under the impression we've made some improvements to the playlist creation feature which would incorporate this. Thank you for your patience!

W
Rank

Thanks a lot for coming back, buddy @williamwoon is that 6.2.18? I'll forward your comments to your devs to see if there's something in the pipeline, I believe we've started working on this already.

Yes sir. 6.2.18.21 

Rudi
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Userlevel 7
Badge +7

Thanks a lot for coming back, buddy @williamwoon is that 6.2.18? I'll forward your comments to your devs to see if there's something in the pipeline, I believe we've started working on this already.

W
Rank

Yes @williamwoon 

What version of our app do you have? Please reinstall the app and restart your device :relaxed:

Happy New Year!

Happy New Year to you too Rudi. I have updated the app just a moment ago and still experience the same problem i.e. I am still not able to change the playlist image. FYI I'm on the beta tester version of the app. 

Rudi
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Userlevel 7
Badge +7

Yes @williamwoon 

What version of our app do you have? Please reinstall the app and restart your device :relaxed:

Happy New Year!

W
Rank

Has this issue been fixed? I am facing the same problem i.e. Unable to upload image for playlist via Android mobile. Uploading image via mobile seems to be a basic thing for most apps. 

It has been over a year now based on this thread and others too... 

K
Rank
Userlevel 7
Badge +6

Hello @Lazar Milenkovic, try it from your computer instead, we do have issues with the upload of pictures on mobiles.

Sorry about the inconvenience

https://www.deezer.com/en/profile/3421485864
L
Rank

Can't import picture into deezer for Playlist... 

K
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Userlevel 7
Badge +6

Hello @soldatoserj, we are currently experiment some issues with this. We’ve let our teams know about this, hopefully they will soon come up with a solution for this.

Have a nice day

https://www.deezer.com/en/profile/3421485864
S
Rank

Any idea why any pic I select for my playlist cannot be displayed?

I carefully selected public images, to avoid potential copyright infringement, but none of the pics I select is applied to my playlist. 

Rudi
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Userlevel 7
Badge +7

Are you referring to this link @Tarek Nasser?

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

What version of the app have you got?

T
Rank

@Kevin Deezer thanks for the reply but this did not work. I tried multiple times. Not sure if it has something to do with the fact that Deezer is not 64bit. I also had to download the version through the direct link that I found in the forum since the Microsoft Store was not working for me (always giving an error and not downloading). Any other suggestion?

K
Rank
Userlevel 7
Badge +6

Hello @Tarek Nasser, try uninstalling the app, restarting your computer, downloading and installing again the app.

Have a nice weekend!

https://www.deezer.com/en/profile/3421485864
T
Rank

No pictures at all appearing on all pages of the desktop app. 

 

Rudi
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Userlevel 7
Badge +7

Thanks a lot, @vita we'll pass these details as well, it'll certainly help :thumbsup_tone2:

V
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Userlevel 2
Badge +1

Same thing like @JaccoH have. Playlist with more than 4 songs and etc.

Android 9. Asus Zenfone Max Pro M1. Deezer 6.1.22.1.

And also I noticed one thing. If I create a new empty playlist and then add a songs to it, it will have the picture. But picture disappears if I just rename playlist or disappears latter by itself. Thank you for attention.

Rudi
Rank
Userlevel 7
Badge +7

Hi there @JaccoH and all,

Following the troubleshooting steps you've followed, I've decided to pass all of this topic's info to our developers for investigation.

For those who haven't, please forward us your OS, app version and device details. Thank you for your support :thumbsup_tone2:

J
Rank

We stuck going in circles. You see in this thread, I am not the only one. It is about playlists with automatically generated pictures. Playlists with more than 4 songs, these pictures disappear after a day. In both mobile as Windows. WiFi or 4g. All other playlists I have added pictures by myself and they remain visible. Ok?

Pia.Deezer
Userlevel 7
Badge +3

Hi @vita @Leon_Feldman @JaccoH we are sorry to hear you are experiencing this issue. I have checked all your Deezer accounts and was able to see all your playlist covers. 

Please make sure there are more than 4 songs in your playlist.

Please let me know whether it does load the playlist covers while you have Wifi. Please let me know whether you have added photos/covers for these playlists yourself before this happened. Thank you

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