New Samsung TV App

It's great that the new app is now available.
Unfortunately I have nothing to report: First I have to buy a Samsung TV. 

Hahaha thanks fro trying @dee_dirk !! Maybe for Christmas 

Deezer server is not responding….

Niiice too bad I have an 65” LG OLED. Wait a minute… this is good not bad :P

Do LG next :)

I have had this version for quite some time sure this new design looks modern and well polished.

One thing I miss from the old version - the ability to quickly switch between different accounts or profiles.

As it is now, one has to completely log out, then the other person log in. :(

Three Samsung TVs here, recent updates have stopped Deezer working on any of them. Latest stupidity of entering the onscreen code on your phone only makes the TV app bring up a screen inviting you to go to Deezer.Com to subscribe to premium, nothing else. App on phone says no devices linked. Second TV,  app loads, goes to play,  not a sound, and the dreaded 'an error has occurred' appears.  You are continually fiddling and breaking the TV app, which used to work fine. "If it ain't broken, don't fix it..."

This is usually good.

I would like to test your app out on Smart-TV I have at parents. It’s their TV, but I could test Deezer on it. Now, this is modern Android tv for 6 years straight and now the smart tv button does not work.

I click it, its only black screen and you can’t even see any app. They had deezer installed etc.

I took two hours of my life to install this TV, I was about to install deezer, until smart tv option broke again. I mean the app works great, but the TV has no update to Android. So it’s no smart tv anymore.

The reinstall of TV made no sense, as smart tv option broke again.

Way to go, it’s made in china!!!

It does not working. Would be nice to taste out this greatly looking app.

You buy TV for 799 euros not to have dumb tv after six years, bad from PHILIPS.

I guess they’d need new TV to continue using Deezer app, but it’s silly as tv channels run well.

Same here. My tv app used to work great, took a crap about a year ago and now still is terrible. I uninstalled and reinstalled the app and the same error. 

Hello @anderuel @Eqcons and @Breizounel, so sorry to hear about the error messages! Would you mind giving me your TV models and the year they were released? 

N.B: The new app is available on all Samsung models released from 2017 onwards.

First TV:

Samsung QE55Q7FNA   Released 2018   Latest Deezer app version

The stupid fetch your mobile phone, turn it on log in with the displayed characters EVERY time would be tiresome enough on its own, but all that does is go to a screen that says only “Deezer Premium. Go Limitless. Go on www.deezer.com to subscribe” - nothing else happens, nothing plays on the TV, there are no controls to do anything except exit.

Second TV:

Samsung UE40MU6400  Released 2017  Latest Deezer app version

Identical scenario to that I’ve described above.

Third TV:

Samsung UE40F8000 Released 2013 Deezer app version V3.008

Ironically, this is the TV that we use most for Deezer.  It worked happily for years, then a couple of months ago, for about a week, Deezer would not load at all.  Then, miraculously, it started working again.  That was fine for a week, and since then - I suspect this whole problem coincides with the release of the new version not available for this TV - all loads fine, it starts to play, (though there is no sound) and the dreaded “an error has occurred” appears at the bottom of the screen.

So now the “improvements” made recently have stopped Deezer from playing on ANY of our TVs.  When it all worked happily as it was, WHY OH WHY fiddle with it and break it?   We don’t have these problems with Spotify, or Amazon Music…..

Hey there @Eqcons and you have an active Deezer subscription? If you don’t you need to first subscribe via pc or mac and then log in your TV 

ummm…. how do you think I’ve been listening all these years, Yula? How do you think I listen on my phone?  

You can use Deezer without a subscription and the error message you receive makes me think that maybe you don’t have an active subscription.

Or your are using the wrong email address to connect? It’s worth trying to update your password  and reconnecting. 

Are you saying that you can no longer get Deezer on your TV when you only have a free account?

Password is fine. I have no problem logging in on my phone or on TV number 3 above.

Eu possuo a TV UN40F5500AGXZD, acredito que a mesma foi fabricada em 2014.

Desta forma não posso mais ouvir músicas no Deezer com ela?

Tested with model UN50TU7090PXPA, 2020.

Deezer connection is not reliable actually: When playing a song, it sometimes does not load and I need to go to another song and switch back, then the song is played. Since I have the TV in the living room, I need to go there to swap songs, which is cubersome.

This does not happen with Spotify or YouTube TV for the same TV.

Hey @f12borges no unfortunately the new app is only supported on TV from 2017 on… 

Yula,

Se o aplicativo novo não é compatível com a minha TV o antigo (mesmo com menos recursos) deveria funcionar perfeitamente.

Chateado com esta situação!

2017 smart TV is not even that old tv, yet it becomes useless in one night. So sad.

2017 TV are still supported! 

Are you saying that support is only 5 years?

We too have Smart TV where Deezer app does not work anymore, but it’s 2016 TV, Android TV.

We paid more than casual TV just to enjoy apps, but these worked for 5 years only.

Too sad. We have now Android Smart TV and just watch casual TV channels.

It’s not Deezer to blame, whole Smart TV app section does not open at all.

Blank screen, TV works.

So I remember once upon a time I got Deezer instead of the competition because my Samsung tv didn't support the competition, but it did support Deezer app, this was several years ago and i neved had any issue with the Deezer app on my Samsung tv. Until 3 weeks ago. Suddenly it stopped working. I unistalled the smart hub and installed everything again and nothing, I tried this several times. It gets stucked at loading screen, sometimes asks me for password and gets stucked again. Now i find out you launched a new app and ruined the one that was working perfectly fine!!!! Everyday I used to wake up and play music on my samsung tv deezer app and now that's impossible. I'm so angry, specially because whyyyyy would you mess up with something that was working perfectly fine!!!! PLEASEEEEE FIX THIS!!!!!

My samsung is UN40J5300AG  and i never had any problems before  until now!!!!  :(

Hey @Gishak when was your TV manufactured? 

Our TV smart tv section started to work. Deezer app opens, thank you.

Maybe there was some technical issue .

@Yula  I have no idea, but i never had any problems until now is there a plan to fix this? I'm so disappointed