Question

My app play a song with interferences

  • 17 July 2019
  • 8 replies
  • 56 views

My app play a song with interferences. And then stop playing completely without a reason

8 replies

Userlevel 7
Badge +5
Hey @Oliver Djamo ! Thanks for reaching out 🙂 Does this happen with all songs or one only?
Hi. It is with all songs. And it stops playing, going on pause.
Userlevel 7
Badge +5
@Oliver Djamo Thanks for the further info. On what device/model does this happen?
@Oliver Djamo Thanks for the further info. On what device/model does this happen?
Hello.
on samsung A8. And up today it stills doing the same thing and more frequently. It makes me angry a lot. Please need a solution about that. I can't even listen 2 songs...😕
Userlevel 7
Badge +7
Hi there @Oliver Djamo

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
Hi there @Oliver Djamo

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

Thank you. But i tried it but nothing
It stills doing it. Even in my desktop app.
I can't stand it anymore . Think I will change my music app.
Userlevel 7
Badge +7
Hi there @Oliver Djamo

Thanks for reporting back to us. Apologies for the inconvenience. Could you try a bit more troubleshooting? I've sent you a password reset email after doing some maintenance on your account from our side. Please change your password and let me know how it goes 👍🏼

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