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Kids profile not suitable in Deezer Family

  • 26 June 2020
  • 4 replies
  • 37 views

I don't understand how a kids profile still has explicit songs in it. I just upgraded to Deezer family and set up a kid profile for my LO. Shock on me to see her able to play Bruno Mars' 24k and Warren G. Additionally, she's able to switch to my profile, which beats the purpose of even going to lengths to set up a kids profile. Lastly I was able to search for pretty much any song using the kids profile. Please address this urgently. Kids profiles CANNOT and SHOULDN'T be exposed to explicit content and this is your responsibility. If this is not fixed soon I will be canceling my subscription. 

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Best answer by schlambo 28 June 2020, 16:33

Settings > App preferences > Do not recommend explicit content. 

 

Also, it is your responsibility to filter the content your children consume. You shouldn’t be relying on a platform to control what your child consumes, that’s a parents job. That’s like getting mad at CBS for showing content you disagree with, but you’re the one letting them use the television. 

 

If you truly want to prevent your child from hearing explicit content, download MP3s and put them on their device. Listen to them all. Otherwise, you cannot guarantee your child won’t hear explicit content. 

 

Also, if your child has a smartphone, they’re reading and hearing worse online guaranteed. Unless, you police their internet browsing, which should also apply to music consumption. 

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Userlevel 1

Settings > App preferences > Do not recommend explicit content. 

 

Also, it is your responsibility to filter the content your children consume. You shouldn’t be relying on a platform to control what your child consumes, that’s a parents job. That’s like getting mad at CBS for showing content you disagree with, but you’re the one letting them use the television. 

 

If you truly want to prevent your child from hearing explicit content, download MP3s and put them on their device. Listen to them all. Otherwise, you cannot guarantee your child won’t hear explicit content. 

 

Also, if your child has a smartphone, they’re reading and hearing worse online guaranteed. Unless, you police their internet browsing, which should also apply to music consumption. 

Userlevel 7
Badge +5

Hi @Chickenlittlte 

Thanks for the feedback. If you don't mind, please do post the link for the explicit songs player in the kids profile and we can flag this up with our catalogue teams :thumbsup_tone2:

@schlambo Thank you for your response. You are right - it is my responsibility to ensure that my LO is not exposed to the explicit content. One of the ways to do that is to call out a feature purported to be child-friendly and it is not. 

As this post was about a faulty feature and not a discussion on parenting, I will say that Deezer have clearly marketed this as a feature that is child-friendly. Therefore it is actually THEIR job to ensure that it is. I purchased this Family package specifically to be able to share kid-friendly content with my LO. It beats the purpose of paying extra for a specific feature if Deezer will not even put in the work. Actually it is common sense to expect the bare minimum for the bucks I shell and not an unreasonable expectation. Your suggestion does not work (“Do not recommend explicit content”) which is another reason why I am here, as I had already checked that out. Would you also have a smart answer on how I can ensure that she’s not able to switch to my profile easily?

@Rudi I saw 24K by Bruno Mars and a Warren G song (can’t remember it now).

Userlevel 7
Badge +5

Hi @Chickenlittlte 

Thanks for coming back to us. I can only imagine that the content was added to our catalogue but didn't have the right flags for it. Deezer has also been working on a technology to detect explicit content by recognising the words sang on a track - so we take responsibility for sorting this out :v_tone2:

What profile in question was active at the time? You can send me a PM if you prefer.

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