How's your offline listening experience?

  • 25 November 2019
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Do you have trouble when you try to listen to music offline? We’re looking to improve the offline listening experience for the cases where you have no network and want to listen to Shuffle My Music or even to your Flow.

 

To play out a couple of scenarios:

  1. You open your app, you’re offline, and you want to listen to some music, but you have no downloads.

  2. You’re listening to some online content, like Flow, and lose your network connection.

 

If you've experienced these types of scenarios or frustrations, we want to know, and if you have any ideas, we’d be happy to hear them!

 

Please share below, our developers and product managers are eager to hear from you :wink: :microphone::musical_score::headphones:

 


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Do you still have the Deezer app on your iPod Touch? @Ironback Jack 

I believe that the OS for the touch isn't supported by Deezer any longer. Could you please give us more details?

Do you have trouble when you try to listen to music offline? We’re looking to improve the offline listening experience for the cases where you have no network and want to listen to Shuffle My Music or even to your Flow.

 

To play out a couple of scenarios:

  1. You open your app, you’re offline, and you want to listen to some music, but you have no downloads.

  2. You’re listening to some online content, like Flow, and lose your network connection.

 

If you've experienced these types of scenarios or frustrations, we want to know, and if you have any ideas, we’d be happy to hear them!

 

Please share below, our developers and product managers are eager to hear from you :wink: :microphone::musical_score::headphones:

 

I’m interested to know how this works for an ipod touch… am considering this as a solution for plane travel. (Am HiFi member)… Thank you

Jack

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We have an update every couple of weeks, so we're constantly trying to fix things to improve our service to you @Italoan Freitas :relaxed:

But this will need a bit more development time - I'm waiting to hear back from our teams on how this is going.

Hey M, @Mystyler 

Great feedback, thank you so much for the kindness! We take the compliments with pride.

And no, not a bug, just something our teams are hoping to sort out in terms of development, soon. It's been on our plans for a while - that's why we also created this thread here to gather feedback.

I'll let them all know so that shuffle gets to take part when in offline mode.

Hi again @Italoan Freitas I'll forward your comments too - it could be that this came back with one of our updates recently. Thanks a lot for your patience!

Hi, @Rudi

There was a update this week. Unfortunately, it didn’t help with the offline problem of “the downloaded Favorites” playlist. Hope the devs recognizes the issue and fix it, since it makes the offline experience non-existent.

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Hey M, @Mystyler 

Great feedback, thank you so much for the kindness! We take the compliments with pride.

And no, not a bug, just something our teams are hoping to sort out in terms of development, soon. It's been on our plans for a while - that's why we also created this thread here to gather feedback.

I'll let them all know so that shuffle gets to take part when in offline mode.

Hi again @Italoan Freitas I'll forward your comments too - it could be that this came back with one of our updates recently. Thanks a lot for your patience!

Hello Rudi and the Deezer Team!

 

I’ve been a bit of a lost soul after GPM shut down. I’ve bounced from Streaming App to App and I think I’m ready to settle down with Deezer. Congratulations to the Team for that win. No fuss, unpretentious HiFi streaming is great. :relaxed: 

 

May I echo some of the posts that have gone before me, and suggest tweaks to the offline mode of the App? At least the Android App.

 

I use Deezer primarily with the Windows App (fine) and on my Sony NW-ZX507 running Android 9 and the latest Aussie release Walkman Firmware 4.03. It is a WiFi only device so when I’m on the road I generally switch it to Aeroplane Mode to conserve battery. This has the odd effect of not being able to randomise/shuffle the track playlist order of My Favourites, which are all downloaded, while in Offline Mode. They will play linearly, however.

 

If this is a bug, my  suggestion is to take a peek at it and see if you can fix it. If I’ve missed something bleedin’ obvious, and it’s my fault, please tell me! 

 

M

Thanks @Italoan Freitas 

Have you tried reinstalling the app after restarting your Mi?


Yeah, didn't work.

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Thanks @Italoan Freitas 

Have you tried reinstalling the app after restarting your Mi?

Hi @Italoan Freitas 

Thanks for your contribution. Could you please tell us your device model, OS and Deezer app versions? Our latest Android apps have improved greatly on this :relaxed:

Sure. My device is a Mi 10 Lite 5G (EEU), with Android 11 RKQ1.200826.002, and Deezer app v. 6.2.31.68.

 

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Hi @Italoan Freitas 

Thanks for your contribution. Could you please tell us your device model, OS and Deezer app versions? Our latest Android apps have improved greatly on this :relaxed:

On Android, I have a couple of playlists that I have downloaded for offline listening, however, my offline listening has been very frustrating, to say the least. The majority of my supposedly offline music does not play (see attached screenshots). Other times the songs are just outright broken. Also, sometimes the app won’t even load the “favorites” page. Ever since the day I was stuck on a flight with no music, I can no longer rely on Deezer offline. 

 

Google Pixel 3 XL, Android 10, Deezer Family, Deezer App version 6.1.16.108

 

 

One year later and the offline “Favorite tracks” playlist still occurs. It’s, at least, frustrating that the devs have not fixed this basic feature of the app.

 

 

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Hey @Rick P. 

I haven't heard from you for a while. Nice to see your feedback here too!

I'll forward your comments on, we're planning large improvements to the Android app this year :relaxed:

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For me, my offline experience would be better if Deezer didn’t keep moving my offline storage from my SD card back to my phone’s main memory with every update because every time you do I end up having to re-download tracks. I specifically bought a big SD card for this purpose - leave my settings alone!

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Not yet @spando calrissian 
Our teams are discussing the possibility of adding a podcast episode to playlists too, so there's working going on.

Hey @Sergi.Sanz thanks for the feedback, that's a good suggestion for offline mode. And if you're talking about the favourites' limits, we're working on increasing them, yes.

the limits you have imposed should be lifted or expanded in some way

I would like you to have a mode like youtube music where we can play
our local files through Deezer app as if it was just a music player.

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-I don't see any way to download podcasts. Am I missing something or is this not a feature Deezer offers?

 

-A few days ago I ran into a situation in which the albums in my library had all lost the green dot that normally indicates they've been downloaded. Upon selecting the album, the album page still had the green “download” slider selected. Back in the library, I could go to the options for the album and select “download album" and the green dot would instantly appear. I have not been able to recreate this so it could be a fluke.

 

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Thanks for reporting it @philooo 

One of our priorities for the next year is to improve this part of the app, please stay tuned :pray_tone2:

It hasn’t crossed my mind before, but as Google Music refugee myself, their app indeed worked that way. May I hope the same for Deezer Premiere as well and your 2021 looks promising already :pray:

I am 6 months out of GPM for Deezer Music, and I was on time before they finally closed.

I knew in my mind, they said to close it with no return.

With all the honest, I tried Apple Music, Todal Music, Spotify all on trials way or another, and none of them fully satisfied me. The least Apple Music, I couldn’t use it even for free… This bad is.

Premium features including. Deezer is not best, but it’s #1 decision for me.

Especially at €7,99 price point you can use it and watch for improvement whole 2021.

And like I said, your next year looks promising.

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Hey @timmieboy @spando calrissian 

Really good feedback I've moved your comments here. @spando calrissian I'm actually forwarding your comments to one of our developers who works with this experience and also looks into this topic :relaxed:

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Thanks for reporting it @philooo 

One of our priorities for the next year is to improve this part of the app, please stay tuned :pray_tone2:

Funnily this feature is so glaringly obvious to have, that Deezer, YouTube Music and Spotify are failing to include this. Everything in the "browsing music" experience is geared towards the "album". There is no offline mode of browsing music by "artist". Only by "album" is available. So frustrating!

GPM is the only player that will do this but Google are pulling the plug on it.😒

One annoying Issue with Deezer, is when the internet is too slow and the Android App is telling me “Im Offline” BUT my downloaded playlists will try to load something and won’t play for one to two minutes. 

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Still new to Deezer, so there might be something I'm missing, but….

 

When I'm in offline mode, I can press the three dot menu in the middle of the playback interface to bring up options for playback. If I press "album page", Deezer will go to the album page for the current track as I would expect. However, pressing "artist page" attempts to bring me to an online-only version of the artist page, and because I'm in offline mode, Deezer won't load anything/asks me to go back online.

 

Somewhat similarly, while still in offline mode, searching for an artist brings up any albums & tracks from that artist I may have in my library, but doesn't actually offer a "artist" landing page.

I'm coming from GPM and so I'm used to having an “artist page" that shows all the albums by that artist (whether that's everything they have available when I'm online mode, or all of the album / tracks I've downloaded when in offline mode).

 

Seems like a pretty basic but important feature to me. I regularly listen to my entire library shuffled to rediscover music; if I come across a song I've not heard in a while, it's nice to be able to quickly go to that artists page to see what else they have and then quickly add tracks to the playback queue.

 

I am regularly out of cell service and otherwise prefer to download everything at home instead of wasting mobile data to stream, so having this feature is critical for me from a music service that offers “offline mode".

 

Is there a way to get this implemented? Or does Deezer have a equivalent feature that I don't understand?

 

 

 

 

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Yeah, reception can be very different and Deezer is in over 180 countries! @hpguru we're looking to new ways of making the app perform better under difficult settings.

Thank you everyone for your feedback on this :v_tone2:

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I really like your take on this @Marvin042 I also think that sometimes we forget about the amount of radiation we're exposed to, but that's obviously a very personal opinion.

I'll forward your feedback straight away, I think it's a very interesting point of view on offline features. Exactly what we wanted to have when we created this thread here. Thank you for your contribution!

I was once in Germany, or twice, oh wow. Three times.

They do have poor 4G. In my hotel Mondial it was good 4G, but in Oberhausen NH Hotel it was poor 4G reception. They had also slowish wifi, and I gave them feedback about that. Wifi shouldn’t be limited for stays you pay. Unlimited for money. I guess editing playlist Offline can be good if I ever go to NH Hotel Oberhausen. Almost nowhere Wifi can be found free of charge. Take care.

Please keep it in mind when improving Deezer!

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