How's your offline listening experience?

  • 25 November 2019
  • 63 replies
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63 replies

Userlevel 4
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For me, my offline experience would be better if Deezer didn’t keep moving my offline storage from my SD card back to my phone’s main memory with every update because every time you do I end up having to re-download tracks. I specifically bought a big SD card for this purpose - leave my settings alone!

Userlevel 7
Badge +8

Hey @Rick P. 

I haven't heard from you for a while. Nice to see your feedback here too!

I'll forward your comments on, we're planning large improvements to the Android app this year :relaxed:

On Android, I have a couple of playlists that I have downloaded for offline listening, however, my offline listening has been very frustrating, to say the least. The majority of my supposedly offline music does not play (see attached screenshots). Other times the songs are just outright broken. Also, sometimes the app won’t even load the “favorites” page. Ever since the day I was stuck on a flight with no music, I can no longer rely on Deezer offline. 

 

Google Pixel 3 XL, Android 10, Deezer Family, Deezer App version 6.1.16.108

 

 

One year later and the offline “Favorite tracks” playlist still occurs. It’s, at least, frustrating that the devs have not fixed this basic feature of the app.

 

 

Userlevel 7
Badge +8

Hi @Italoan Freitas 

Thanks for your contribution. Could you please tell us your device model, OS and Deezer app versions? Our latest Android apps have improved greatly on this :relaxed:

Hi @Italoan Freitas 

Thanks for your contribution. Could you please tell us your device model, OS and Deezer app versions? Our latest Android apps have improved greatly on this :relaxed:

Sure. My device is a Mi 10 Lite 5G (EEU), with Android 11 RKQ1.200826.002, and Deezer app v. 6.2.31.68.

 

Userlevel 7
Badge +8

Thanks @Italoan Freitas 

Have you tried reinstalling the app after restarting your Mi?

Thanks @Italoan Freitas 

Have you tried reinstalling the app after restarting your Mi?


Yeah, didn't work.

Hello Rudi and the Deezer Team!

 

I’ve been a bit of a lost soul after GPM shut down. I’ve bounced from Streaming App to App and I think I’m ready to settle down with Deezer. Congratulations to the Team for that win. No fuss, unpretentious HiFi streaming is great. :relaxed: 

 

May I echo some of the posts that have gone before me, and suggest tweaks to the offline mode of the App? At least the Android App.

 

I use Deezer primarily with the Windows App (fine) and on my Sony NW-ZX507 running Android 9 and the latest Aussie release Walkman Firmware 4.03. It is a WiFi only device so when I’m on the road I generally switch it to Aeroplane Mode to conserve battery. This has the odd effect of not being able to randomise/shuffle the track playlist order of My Favourites, which are all downloaded, while in Offline Mode. They will play linearly, however.

 

If this is a bug, my  suggestion is to take a peek at it and see if you can fix it. If I’ve missed something bleedin’ obvious, and it’s my fault, please tell me! 

 

M

Userlevel 7
Badge +8

Hey M, @Mystyler 

Great feedback, thank you so much for the kindness! We take the compliments with pride.

And no, not a bug, just something our teams are hoping to sort out in terms of development, soon. It's been on our plans for a while - that's why we also created this thread here to gather feedback.

I'll let them all know so that shuffle gets to take part when in offline mode.

Hi again @Italoan Freitas I'll forward your comments too - it could be that this came back with one of our updates recently. Thanks a lot for your patience!

Hey M, @Mystyler 

Great feedback, thank you so much for the kindness! We take the compliments with pride.

And no, not a bug, just something our teams are hoping to sort out in terms of development, soon. It's been on our plans for a while - that's why we also created this thread here to gather feedback.

I'll let them all know so that shuffle gets to take part when in offline mode.

Hi again @Italoan Freitas I'll forward your comments too - it could be that this came back with one of our updates recently. Thanks a lot for your patience!

Hi, @Rudi

There was a update this week. Unfortunately, it didn’t help with the offline problem of “the downloaded Favorites” playlist. Hope the devs recognizes the issue and fix it, since it makes the offline experience non-existent.

Userlevel 7
Badge +8

We have an update every couple of weeks, so we're constantly trying to fix things to improve our service to you @Italoan Freitas :relaxed:

But this will need a bit more development time - I'm waiting to hear back from our teams on how this is going.

Do you have trouble when you try to listen to music offline? We’re looking to improve the offline listening experience for the cases where you have no network and want to listen to Shuffle My Music or even to your Flow.

 

To play out a couple of scenarios:

  1. You open your app, you’re offline, and you want to listen to some music, but you have no downloads.

  2. You’re listening to some online content, like Flow, and lose your network connection.

 

If you've experienced these types of scenarios or frustrations, we want to know, and if you have any ideas, we’d be happy to hear them!

 

Please share below, our developers and product managers are eager to hear from you :wink: :microphone::musical_score::headphones:

 

I’m interested to know how this works for an ipod touch… am considering this as a solution for plane travel. (Am HiFi member)… Thank you

Jack

Userlevel 7
Badge +8

Do you still have the Deezer app on your iPod Touch? @Ironback Jack 

I believe that the OS for the touch isn't supported by Deezer any longer. Could you please give us more details?

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