How's your offline listening experience?

  • 25 November 2019
  • 63 replies
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63 replies

I was offline in deezer some minutes ago and I realized its not very fun.
And I went on to imagine my vacations where there is no internet usually…
sad and bored I came up with good ideas to make deezer offline enjoyable.

1. Make Playlists, Liked Tracks, Following Artists, Loved Tracks searchable and viewable
but ofc not playable because I have no internet. This way I can talk to my friends about what songs 
I like and what my playlists are like without needing internet. like I said just save the text 
so we can view it offline and even re organize the playlists while offline and then 
when we re connect they update and all get fixed again.

2. make links stay too! because when we are offline in vacations with our friends or family 
we would like to “send” these links so that we can send them via bluetooth and they get the 
metadata added to their playlists too. This will make them not need to wait to get online 
and all they will have to do is play them once they get internet. or download them later on.

this will allow a very social experience while vacationing or offline. 
basically these features: viewable and manageable playlists while offline and
the ability to share song, artist, playlist links via bluetooth when offline to another deezer user.
 

allowing to see my whole library metadata offline, organize my library offline, send links offline.
 

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Hey @Sergi.Sanz 

Moved your comments here as this is the home for feedback on the offline experience. Thanks a lot for your feedback, the relevant teams will be keeping an eye on this thread :thumbsup_tone2:

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Hello.

Premium customer.

Can’t find how much I can download Offline on my phone. Any limits?

On Google Music the only limit for Offline was storage limit… Deezer?

On site not clear:

https://support.deezer.com/hc/en-gb/articles/115004522449-Content-limits

I am able to download for example all of these in Android column Offline?

Can I download 1 000 playlists offline? What is song 2 000 in playlists then???

Does it mean 1 song in each of 2 000 playlists Offline?!

Offline listening

   Android  iOS  Desktop   app  Web
 Favorite tracks 2000 2000 2000 -
 Playlists 1000 1000 2000 -
 Songs in Playlists 2000 2000 2000 -
 Albums 1000 1000 2000 -
 Podcast Episodes 1000 1000 - -
Userlevel 7
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Hi @hpguru 

These are the limits for favourites in offline listening and are cumulative too. So you can have 2000 favourite and downloaded tracks (with the heart) + 2000 other tracks in 1000 playlists. On top of that you can also press download for 1000 albums and 1000 episodes for podcasts :thumbsup_tone2:

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Hi @hpguru 

These are the limits for favourites in offline listening and are cumulative too. So you can have 2000 favourite tracks (with the heart) + 2000 other tracks in 1000 playlists. On top of that you can also press download for 1000 albums and 1000 episodes for podcasts :thumbsup_tone2:

Thanks, technically I can live with music if I put 1 000 compilations with 100 tracks on it and Offline them? This sounds like I will never reach your limit in my lifetime. Can this be clarified on your site? Because even after reading it 20 times I couldn’t understand it and asked here. Thanks for help.

Hello Deezer,

I would like to be able to access all the smart-cached songs when I am in offline mode, in addition to all songs that have downloaded. They should appear in the “Downloaded” section.

Here is my typical workflow with Google Play Music:

  1. I stream music in the app at home over wifi.
  2. The app caches the songs as appropriate. I do not download any specific songs myself.
  3. I go out, outside wifi range, I switch to offline mode because I don’t want to use data. But I can still listen to the cached music. It’s kind of like a mixtape with the music I have been listening recently. 

thanks!

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Thanks a lot for the feedback here @julien-l I've moved your comments so that the designated team, who checks the thread regularly, would be able to see it too - with ease. Those are good suggestions!

I really miss the posibility to edit playlists and like songs in offline mode.

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I really miss the posibility to edit playlists and like songs in offline mode.

Right now it seems, you can not design your playlists Offline.

It hasn’t crossed my mind before that it could be done. Ever. Honestly didn’t realise the need. Never tried to edit playlist Offline. You can add feature request at their Idea portal, perhaps will come?

I hardly use Offline mode.

On Deezer Premium, using it in Finland, I pay €9.90 a month for UNLIMITED everything to DNA. Unlimited 50 Mbps 4G+ connection, Unlimited calls and Unlimited messages and sms.

14 GB in EU free of charge. Honestly didn’t use Offline mode on Deezer much to say opinion about it.

I hope this helps.

With best regards from Finland.

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Thank you for these comments @hpguru @Marvin042 I'll be forwarding them to the teams involved in the offline experience here at Deezer :thumbsup_tone2:

I really miss the posibility to edit playlists and like songs in offline mode.

Right now it seems, you can not design your playlists Offline.

It hasn’t crossed my mind before that it could be done. Ever. Honestly didn’t realise the need. Never tried to edit playlist Offline. You can add feature request at their Idea portal, perhaps will come?

I hardly use Offline mode.

On Deezer Premium, using it in Finland, I pay €9.90 a month for UNLIMITED everything to DNA. Unlimited 50 Mbps 4G+ connection, Unlimited calls and Unlimited messages and sms.

14 GB in EU free of charge. Honestly didn’t use Offline mode on Deezer much to say opinion about it.

I hope this helps.

With best regards from Finland.

I really miss the posibility to edit playlists and like songs in offline mode.

Right now it seems, you can not design your playlists Offline.

It hasn’t crossed my mind before that it could be done. Ever. Honestly didn’t realise the need. Never tried to edit playlist Offline. You can add feature request at their Idea portal, perhaps will come?

I hardly use Offline mode.

On Deezer Premium, using it in Finland, I pay €9.90 a month for UNLIMITED everything to DNA. Unlimited 50 Mbps 4G+ connection, Unlimited calls and Unlimited messages and sms.

14 GB in EU free of charge. Honestly didn’t use Offline mode on Deezer much to say opinion about it.

I hope this helps.

With best regards from Finland.

I live in Germany and I just have a limited amount of mobile data. Therefore I use the offline mode quite often to make sure I dont use to much data. Furthermore there are many other occasions where I don't have an internet connection e.g. when I'm travalling and the mobile reception is bad, when I want to save some battery, when I don't want to be disturbed by any messages,..

Additionally there is still the small posibility that there could be some long term health risks from to much radiation.

So it would be great to have acess to more features in offline mode. (I come frome Spotify where its posible to edit playlists, like songs, etc. in offline mode.)

 

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I really like your take on this @Marvin042 I also think that sometimes we forget about the amount of radiation we're exposed to, but that's obviously a very personal opinion.

I'll forward your feedback straight away, I think it's a very interesting point of view on offline features. Exactly what we wanted to have when we created this thread here. Thank you for your contribution!

Userlevel 7
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I really like your take on this @Marvin042 I also think that sometimes we forget about the amount of radiation we're exposed to, but that's obviously a very personal opinion.

I'll forward your feedback straight away, I think it's a very interesting point of view on offline features. Exactly what we wanted to have when we created this thread here. Thank you for your contribution!

I was once in Germany, or twice, oh wow. Three times.

They do have poor 4G. In my hotel Mondial it was good 4G, but in Oberhausen NH Hotel it was poor 4G reception. They had also slowish wifi, and I gave them feedback about that. Wifi shouldn’t be limited for stays you pay. Unlimited for money. I guess editing playlist Offline can be good if I ever go to NH Hotel Oberhausen. Almost nowhere Wifi can be found free of charge. Take care.

Please keep it in mind when improving Deezer!

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Yeah, reception can be very different and Deezer is in over 180 countries! @hpguru we're looking to new ways of making the app perform better under difficult settings.

Thank you everyone for your feedback on this :v_tone2:

Userlevel 2

Still new to Deezer, so there might be something I'm missing, but….

 

When I'm in offline mode, I can press the three dot menu in the middle of the playback interface to bring up options for playback. If I press "album page", Deezer will go to the album page for the current track as I would expect. However, pressing "artist page" attempts to bring me to an online-only version of the artist page, and because I'm in offline mode, Deezer won't load anything/asks me to go back online.

 

Somewhat similarly, while still in offline mode, searching for an artist brings up any albums & tracks from that artist I may have in my library, but doesn't actually offer a "artist" landing page.

I'm coming from GPM and so I'm used to having an “artist page" that shows all the albums by that artist (whether that's everything they have available when I'm online mode, or all of the album / tracks I've downloaded when in offline mode).

 

Seems like a pretty basic but important feature to me. I regularly listen to my entire library shuffled to rediscover music; if I come across a song I've not heard in a while, it's nice to be able to quickly go to that artists page to see what else they have and then quickly add tracks to the playback queue.

 

I am regularly out of cell service and otherwise prefer to download everything at home instead of wasting mobile data to stream, so having this feature is critical for me from a music service that offers “offline mode".

 

Is there a way to get this implemented? Or does Deezer have a equivalent feature that I don't understand?

 

 

 

 

One annoying Issue with Deezer, is when the internet is too slow and the Android App is telling me “Im Offline” BUT my downloaded playlists will try to load something and won’t play for one to two minutes. 

Funnily this feature is so glaringly obvious to have, that Deezer, YouTube Music and Spotify are failing to include this. Everything in the "browsing music" experience is geared towards the "album". There is no offline mode of browsing music by "artist". Only by "album" is available. So frustrating!

GPM is the only player that will do this but Google are pulling the plug on it.😒

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Thanks for reporting it @philooo 

One of our priorities for the next year is to improve this part of the app, please stay tuned :pray_tone2:

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Hey @timmieboy @spando calrissian 

Really good feedback I've moved your comments here. @spando calrissian I'm actually forwarding your comments to one of our developers who works with this experience and also looks into this topic :relaxed:

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Thanks for reporting it @philooo 

One of our priorities for the next year is to improve this part of the app, please stay tuned :pray_tone2:

It hasn’t crossed my mind before, but as Google Music refugee myself, their app indeed worked that way. May I hope the same for Deezer Premiere as well and your 2021 looks promising already :pray:

I am 6 months out of GPM for Deezer Music, and I was on time before they finally closed.

I knew in my mind, they said to close it with no return.

With all the honest, I tried Apple Music, Todal Music, Spotify all on trials way or another, and none of them fully satisfied me. The least Apple Music, I couldn’t use it even for free… This bad is.

Premium features including. Deezer is not best, but it’s #1 decision for me.

Especially at €7,99 price point you can use it and watch for improvement whole 2021.

And like I said, your next year looks promising.

Userlevel 2

-I don't see any way to download podcasts. Am I missing something or is this not a feature Deezer offers?

 

-A few days ago I ran into a situation in which the albums in my library had all lost the green dot that normally indicates they've been downloaded. Upon selecting the album, the album page still had the green “download” slider selected. Back in the library, I could go to the options for the album and select “download album" and the green dot would instantly appear. I have not been able to recreate this so it could be a fluke.

 

I would like you to have a mode like youtube music where we can play
our local files through Deezer app as if it was just a music player.

the limits you have imposed should be lifted or expanded in some way

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Not yet @spando calrissian 
Our teams are discussing the possibility of adding a podcast episode to playlists too, so there's working going on.

Hey @Sergi.Sanz thanks for the feedback, that's a good suggestion for offline mode. And if you're talking about the favourites' limits, we're working on increasing them, yes.

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