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How do you fix the podcast artwork?

  • 27 September 2019
  • 14 replies
  • 269 views

I recently submitted a podcast to Deezer and I'm not sure where they pull the image but it's not the artwork from the feed. Any idea how to fix this?

Here's the show: https://www.deezer.com/en/show/548022
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Best answer by Yula 19 November 2021, 13:23

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14 replies

Userlevel 7
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Hi there @danielabendroth

Sorry about that. If you send the image in a .png format here, I can arrange for the same to be amended on your feed 😉
Hi there @danielabendroth

Sorry about that. If you send the image in a .png format here, I can arrange for the same to be amended on your feed ;)

Appreciate that!

Turns out it was an issue on our end and everything seems to be working now.

In case anyone else has this issue. We are using Powerpress and there was another plugin that affected the show's RSS feed. There is an option in the Powerpress settings to prevent other plugins from making changes. I turned that on and it solved the problem.
Userlevel 7
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Thank you so much for sharing with the community @danielabendroth. That's the spirit! :)
Glad it's all working now. If you need anything else, please let us know.

Hello! I am experiencing the same issue for both podcasts I manage.

Shows:

https://www.deezer.com/us/show/668092

https://www.deezer.com/us/show/676722

 

EDIT:

I saw a user had issues with Powerpress. I changed the setting they recommended, I’m just waiting for changes to take place now.

 

Userlevel 7
Badge +8

Let me know how it goes @FSW Radio we can share that with the community. Thank you :wink:

Let me know how it goes @FSW Radio we can share that with the community. Thank you :wink:

The change in the Powerpress settings worked. Thank you Rudi. 

Hello, I have the same problem with my show:

https://deezer.com/show/899352
How I change thumbnail image?


Att,

Luciano

Userlevel 7
Badge +3

Hi @luciano.tamanaha please change the podcast artwork in your RSS Feed and read all information here. Please get in touch if you still need further help :slight_smile:

The artwork for my podcast on my Deezer page (https://www.deezer.com/us/show/1364932) is using the Favicon from my website and not the actual Podcast Artwork.

Who do I send the artwork to to get it updated? It can be found on my website at: http://www.lootboxers.com/wp-content/uploads/powerpress/2019-tlbp-logo.jpg

 

Thank you.

-- Tom, The Loot Box Podcast

Userlevel 7
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Hey Tom @Loot Box Podcast 

Thanks a lot for reaching out to us.

Our system pulls the image from the RSS feed, just so you know. It seems to match the one on your website. It was probably a matter of time because they're updated on set dates :wink:

Same here: the artwork for my podcast on my Deezer page (https://deezer.com/br/show/70711) is using the Favicon from my website and not the actual Podcast Artwork.

I already checked the option to prevent other plugins from making changes to PowerPress, but it did not solve the problem.

Thank you.

Userlevel 7
Badge +8

Hey @Ivo Neuman 

The <url> tag within the <image> tag in the rss should contain the podcast cover, not the favicon, exactly like <itunes:image>

You may need to try that in order to fix this.

 

Hey recently submitted a podcast to deezer and I’m not able to see the artwork 

 

Userlevel 4
Badge +2

Hey recently submitted a podcast to deezer and I’m not able to see the artwork 

 

:v_tone3: Heya! The image is now visible. 

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