include
Answered

Google Home in my country

  • 21 January 2020
  • 30 replies
  • 777 views
P
Rank

Deezer does not support Google products (Home, Nest and Chalk) in Serbia. Not sure if there are any legal obstacles but from the technical perspective It's a shame you have supported it selectively. Using Deezer with Google products was my number one driver for buying devices and now I find them useless, unless I decide to cancel my subscription and join Google Music service.

Number of topics related to Google Home not being supported in a specific country is emerging. I can see most of those dissatisfied customers shortly turning to other services. Hopefully something could be done in a timely manner. Providing us with the answer that it is up to Google to decide about global partner is equally dissatisfying. Surely it is negotiable since Deezer supporting Google products started only for France and than the service was broadened to several other countries. Hopefully something could be done in a timely manner.

icon

Best answer by Pia.Deezer 22 January 2020, 18:45

View original

30 replies

Pia.Deezer
Userlevel 7
Badge +3

Hello @petkovicdl Thank you for your support. Our product managers have recently informed us that our integration with Google Home in more countries doesn’t depend on us but on Google themselves. We’ve been working hard for the past couple of years to improve this, but ultimately it is down to Google to choose which global partners to have on their devices. Thank you for your understanding on this. 

M
Rank

As it is now more than a year ago Deezer is supported, but still not in NL. Deezer is again loosing a customer. Deezer was much nicer with creating own playlists, but too bad. Realy bad service, which you could solve already for ages with Google.

I'll switch to youtube or spotify

 

K
Rank
Userlevel 7
Badge +6

Hello @MelisSchaap, we are sorry to see you go as we would very much like Deezer to be available in your country. However as you can see in the answer above, it does depend mostly on Google.

Have a nice day

https://www.deezer.com/en/profile/3421485864
M
Rank

Any update on Deezer support on Google Home in the Netherlands?

Rudi
Rank
Userlevel 7
Badge +7

Hey @Matthias Preuter 

The Netherlands has always been our top priority for the next country to receive the integration in Google Home devices, but we're still depending on Google for this to happen. Thank you for your support :v_tone2:

M
Rank

Afraid I am just going to get the same "you are our top priority” nonsense again, but is there any news on google assistant support in the netherlands?

I have been using android car for over a year now, and the fact that I can't use voice commands to choose music is so frustrating. 

I simply don't believe that ‘its up to google’ is the best you can do. How does this process work? What are you guys doing to speed this up? 

I have been a loyal deezer user for about 7 years now, and have even gotten a few of my friends on board. But if this keeps persisting I will switch over to spotify.

 

 

Rudi
Rank
Userlevel 7
Badge +7

Hey @MartijnThiele 

Thanks for the feedback.

There's no misinformation here, the Netherlands remain on our priority list in terms of Google expansion.

However, we haven't been updated about work on this at the moment. The latest info we have is that we're working with them on bug fixes and on bringing another Deezer subscription plan to the integration. If something changes on this, I'll certainly let you know. In the meantime, have you contacted Google about this?

Feel free to contact me via PM so that we can discuss this further. In the meantime, I'll let the partnerships team know about your comments.

Thank you for your utmost support over the years, if we could, it would be on for you right as of this morning!

J
Rank

This is so ridiculous! This issue have been addressed for such a long time now.

I spoke with Google and they say that it’s Deezers fault and Deezer blames Google.

Spotify next!

 

 

J
Rank

Why aren’t Deezer and Google agreeing in more countries? Deezer says the problem is at Google, and Google says it’s Deezers problem.

Today its only a handful countries that exclusively can use Google assistant and Deezer. Why?

Sort this out before you loose too many customers!

 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Jakob Olof Waller 

Sorry you feel that way.

Could you please refer me to who said that at Google? Perhaps we can address that with them too!

Thank you.

J
Rank

Your sorrow doesn’t help me.
I wrote with some random dude working at Google chat support. But I’m sure you can ask anyone at Google! They’ll all blame it on you.

Just fix the problem! Why can’t you just make Deezer and Google assistant work together in Sweden?

Rudi
Rank
Userlevel 7
Badge +7

Hey @Jakob Olof Waller 

Once more, apologies you feel that way.

Google shouldn't pass on "blame" to anyone, hence why I asked you. I'll be forwarding your feedback and the fact it was their customer service who told you that.

It's a commercial partnership, Jakob, so please refer to the various topics about it here in the community to understand more about the reasons why we aren't available in Sweden, for example.

Have a good week!

J
Rank

Still. Why aren’t you and Google available in Sweden? Answer that one instead.

Rudi
Rank
Userlevel 7
Badge +7

In general, because we haven't agreed a deal with them for that yet @Jakob Olof Waller 

But if that changes, you'll be the first one to know, I assure you :thumbsup_tone2:

J
Rank

Okey. Thanks for your pacience, answers and for clearifying. I really hope it won’t take another 5 years…

Rudi
Rank
Userlevel 7
Badge +7

Me too, honestly @Jakob Olof Waller but it is something that needs to be agreed by both parties - Deezer doesn't have control of the situation. Besides, they're the giants here, you've got to think about that these days. In any case, I hope this happens in the future :relaxed:

J
Rank

Well, I guess the gigants aren’t golf buddies… Ridiculous that they manage to agree in some countries and others not.

Rudi
Rank
Userlevel 7
Badge +7

Feel free to private message me so that we can discuss this in length @Jakob Olof Waller :relaxed:

D
Rank

Still not working link with Google assistant in Serbia. Please fix this. 

D
Rank

Do you have any news for Google home support Deezer in my country Serbia ?

 

G
Rank

Any news regarding Google home support in Slovenia?

Jaime.
Rank
Userlevel 7
Badge +7

No News I am afraid 😔

M
Rank

In my frustration I have switched over to spotify, and have been using voice control in the Netherlands for over a year now.

 

Because I wanted to expand my subscription to a family one I decided to check back on deezer, because I get a discount with my cell plan.

 

I Was surprised to see that in the meantime, voice control has been enabled  (for the Netherlands atleast).

 

So deezer keeps everyone hanging for years, and then when they finally come through, they don’t even send an update. Missed opportunity it seems.

 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @MartijnThiele  unfortunately Deezer is only available currently on the following countries: Australia, Canada, France, Germany, Italy, Mexico, Spain, the United Kingdom and the United States.
So far, we have not received any indication of when other countries will gain access such as Netherlands.

B
Rank

When will independent deezer control via google home be available in Croatia?

 

I own google home system for 7 years now and deezer is still an issue.

 

Please skip the google needs to support it part and explain to me how come that spotify works like a charm on google home for many years now?

 

I adore deezer and after trying Spotify I have remained loyal but lack of this feature is pushing me to go over and switch to Spotify.

Reply


TERMS OF USE DEEZER COMMUNITY SITE