I have been enjoying my Deezer subscription because I was able to download playlists on my Fitbit Versa and go without my phone during workouts. My wife wanted the same experience and she has a Versa 2. We looked at the Family Plan and thought hey, you can use this on up to six devices. What they don’t tell you is that this does not apply to Fitbit devices and you have to have separate Deezer premium plans in order to have this option for each Fitbit device. This is absolutely ridiculous and bad business. Make Fitbit a part of your Family Plan and quit gouging people for money!
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Userlevel 7
+10
Hey
If you create an independant account on the Family account, your wife can log in her Versa too.
Please check these articles:
https://support.deezer.com/hc/en-gb/articles/360000552849-Deezer-on-Fitbit
- You can only have one Deezer account linked to one Fitbit device at a time and only one Admin profile for a Deezer Family subscription (Independent accounts can log in using their separate log in details)
Userlevel 7
+10
Hello
To create a family independent account follow this link:
Hi Yula,
same potential problem here (2nd Fitbit device has not been purchased yet).
This "family independant account" means paying more? So one family subscribtion + a single one?
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
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7 August 2022
Hi Yula,
same potential problem here (2nd Fitbit device has not been purchased yet).
This "family independant account" means paying more? So one family subscribtion + a single one?
Hi
No, it just means that you have to use an independent account with its own login data instead of a family profile that is logging in with the same data as the admin.
The independent account can be invited to the family account to be part of it without paying extra. If you follow the link above
Unfortunately,
Thanks
Userlevel 7
+10
Dear Deezer,
After reading that post we "took the risk" and bought a second Versa 3. We created an independent user, as explained above, with its own login. However, when trying to login in fitbit.com/deezer it is said, that the this new account does not exist. In other words, we cannot achieve to have a second fitbit device running with deezer.
Any solution?
Regards
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
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15 August 2022
Have you invited and added this new account to your family plan? It has to be part of it or has to have an own premium subscription. As a free account it won’t work with fitbit.
Thanks for the answer
I created a nermw profile under my family plan, made it independent and then tried to log in in fitbit with this new profile. So it no a free account but one under a family plan.
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
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15 August 2022
Ok, so you have an own email adress and password for this account to log in.
Are you trying to connect both fitbit devices to the different Deezer accounts via the fitbit app on the same device?
Maybe fitbit needs two different fitbit accounts for this.
Which is this "same device" you mean?
So we have:
Versa3_1+Deezer_MainFamilyProfile through Android_phone1 --> ok
Versa3_2+Deezer_IndependentFamilyProfile through iPhone 1 of Android_phone2 --> not ok
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
16 August 2022
I thought you might be using the same phone with fitbit app for both fitbit devices… but you aren’t. Are you using the same fitbit account on all devices with fitbit app?
And the most important point just to clarify…
„Independent family profile“ does mean that it has got its own log in data (email adress and password)?
Every one of us has its own fitbit account incits own phone.
Exactly, my wife is using a different Email adress ans password than me.
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
16 August 2022
Every one of us has its own fitbit account incits own phone.
Exactly, my wife is using a different Email adress ans password than me.
Imho everything is ok and it should work…
- two different Deezer Accounts each with own log in data
- two fitbit accounts each with the fitbit app on different devices
I only can imagine a setup problem.
Have you tried resetting the second fitbit device to factory settings and setting it up again?
No other idea on my side. Sorry...
I'll try to reinstall the Deezer app in the 2nd Versa 3 ASAP. I will inform you afterwards.
Dear
I reinstalled the deezer app on the second Versa 3 device and it is still not working. However, I think, that it is not an app problem, since the problem appears after introducing in fitbit.com/deezer the code. The problem ist, that the user is not recognized. See below
Userlevel 7
+10
Hey there
I checked your account and I can see that only 1 of the 3 is an independent account.
Can you tell me the username of the profile you are trying to connect?
Hey
I am logged in with my (the main) profile, and it is perfectly working.
The second account I am trying to log is "Anabit".
Hi
Any progress in the topic?
Thanks
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
30 August 2022
Hi
Any progress in the topic?
Thanks
Sorry, i‘m not able to look into your account details like
So just to be sure… once again the question: Is „Anabit“ just a profile of your main family account that is using the same login data? Or is it an independent account with its own email and password that was invited to the family account?
If it’s independent, i‘ve got no idea why it doesn’t work.
Anabit is a profile of my family account, which afterwards becama its own loggin data (email an password) following Yulas instructions in a Link above.
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
2 September 2022
Ok, thanks for clarifying… so imho this should work. No idea why it doesn’t… :-(
Sth new from your side?
Userlevel 7
+10
Hey
Would you mind contacting our Costumer Care here?
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