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Being logged out of Desktop version every day.

  • 15 September 2021
  • 8 replies
  • 94 views

The app keeps logging me out and I have to put up with an insane amount of Captchas, some that I can’t even finish because there are no identifiable images left to click! So I’m stuck in this loop when really I should already be listening to music. I will be switching to another service that isn’t Spotify if I have to keep doing this. Apple at least had me resetting my password via email which was quicker than this. 

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Best answer by Gaffer13 15 September 2021, 14:15

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8 replies

Here is an example of the Captcha issue. 

Userlevel 4
Badge +1

The captcha thing may be normal. You’re supposed to just click “Verify” without selecting anything. That you get them so often isn’t normal though. Maybe your IP address changes very often?

Userlevel 6
Badge +3

Hello @Daniel Jake Bryson 

As @Gaffer13 has mentioned, that could be normal as we need to verify your identity. Once you have done it, everything will be fine and you will not be asked to do it again in the near future, unless you delete cookies/change browser, etc.

Enjoy Deezer!! :bulb:

Hi, I m on windows 10 and am having the asme problem, I see there are forums about this problem that date back to two years ago where the response from deezer was that they are working on it, alas every time I turn my computer on I have to sign in AGAIN. on mobile I DO NOT have this problem, what is going on deezer? do I have to call in and make a huge problem out of this by insisting to talk to every manager's manager until I get to the CEO? two years, and still nothing...

Userlevel 7
Badge +5

@Ewan 

As far as i know the login process for desktop app also is done in the background using web interface login. For that i suppose saved webbrowser data is used. So it’s just an idea, but could it be your browser settings are set to clear the cache each time the browser is closed?

If not also try logging in on webpage / desktop app and select the „save password“ option. 

@Ewan

So it’s just an idea, but could it be your browser settings are set to clear the cache each time the browser is closed?

@Superschlumpf 

I had exactly this thought too. The desktop app is connected to the default browser.

Hi guys. Thanks for the ideas, I will try it out and get back to you.

I have the same problem and it’s annoying as hell. Almost makes me want to return to Spotify where I never ever had this type of issue. Once I was logged into my account, it didn’t matter if I was using an AndroidTV box on my primary TV, my phone, and/or my computer, once I was logged in, I was never ever asked for my password.

On Deezer, sometimes it happens multiple times per day, usually when switching playback devices, and other times just several times/week. I’m not using it all the time, but when it takes 2-3 minutes to look up my password  (in my PW manager) and enter it into the device (because yes I use good security and different secure passwords for every account) it’s an impediment and not the enjoyable experience I should be having. And now I realize this has been going on for years?? You’re not gonna win against your competition who makes it easy and doesn’t require repeated logins. 

In the IT industry we call this user-vicious.

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