Ads play over music

  • 28 August 2018
  • 7 replies
  • 259 views

Hi there,

The ads now play over top music. Before, tracks would pause so that ads could play. This issue began in the last week or two.

Please let me know when this is solved.

7 replies

Userlevel 7
Badge +7
Hi @KMG, this definitely not supposed to happen, I'm sorry about this!

If you are using your phone, please clear the cache - settings > app > clear cache
If you are using your account on browser, please clear the cache, cookies and historic.

Let me know if it helps!
Hi Rafael,

Thanks for your support! I am using Google Chrome on a desktop. I cleared history, cookies, and data cache but the problem persists.
Userlevel 7
Badge +7
Hi Rafael,

Thanks for your support! I am using Google Chrome on a desktop. I cleared history, cookies, and data cache but the problem persists.


I activated the 15 day trial for you. Please let me know after the 15 days if the problem persists 😉
Thank you!
Have the same issue at the moment. Chrome 76.0.3809.132
Userlevel 7
Badge +7
Have the same issue at the moment. Chrome 76.0.3809.132

Please clear the cache of the browser and let me know if it helps!

Hello 

I am running Deezer on my ipad . I keep getting these product placement ads such as shapewear  and perfume when I open the app. To the point that they interrupt the music I am listening to making me both sad and frustrated and unable to use the app !!!  This has been happening for the past 2 weeks as before. I would be able to listen to a track and get an audio advert after which is fine. But these visual ads are a bit too much.
I understand that money is needed to be made but not at the expense of the service being used

Please help to resolve this issue as soon as possible . 
 

Thank you for your time and cooperation 

 

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