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Where is 'Hear This'?



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Userlevel 7
Badge +6
If you mean personalised album recommendations, you could use Last.fm's Music page if you are scrobbling your Deezer listening to your Last.fm user profile. Here is mine as an example, note that there are four more pages at the bottom. These recommendations adapt to your current music taste, that is why there is mostly classical music here at the moment:



I could also dismiss recommended albums (or artists) from that page by clicking on a Delete symbol when hovering their images. The drawback is that I would have to search for these albums on Deezer, because direct playback from that Music page is only possible with YouTube or Spotify. But at least you could keep your Deezer account then, so you would not have to migrate. There also is an option on Soundiiz to convert Last.fm personal tag lists to Deezer playlists, but you need to subscribe to them for that feature. So you could tag the tracks on the albums that interest you on these five Last.fm pages e.g. with "Play on Deezer" and convert them to a Deezer playlist with Soundiiz then.

Spotify also has very good personalised recommendations in their Discover Weekly and Release Radar playlists showing single tracks from related albums, so that would be an alternative and/or addition, too. They do not offer FLAC streaming though.
Userlevel 1
I think the only way to downgrade is to uninstall the app and then install a version that has the 'Hear This' option. I uploaded on my drive version 0.15.2 which works great and 'Hear This' is present. (https://drive.google.com/file/d/1fN7bADkw327kCWeOYBq9XpiOGsXWJLHn/view?usp=sharing). Unfortunately there's no way to disable the auto-update (I asked Deezer support many times about this and got no reply), so the only option is to close the update notification when it appears and keep your computer running 🙂. Even if you restart your computer and the app auto updates, it takes you about 1 minute to downgrade, so I believe this is the best workaround for the moment until the hot super new interface (which I'm sure will be very buggy like everything new that is released) will hit us.

This is probably the best solution at the moment.
Thanks mate!
Userlevel 2
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Dear deezer,

will you tell us when the shiny new UX is up and ready?

Thanks
Userlevel 4
Badge +1
Deezer ignores their customers.
Userlevel 1
+1, it was the single way to discover new artists that worked out for me. I would even consider this feature perfect if it would include new releases from artists I faved.
Exactly that!
That's what I used deezer for. The only differentiator. I can host my playlist anywhere, but Hear This was the way I discovered things I might like without having to wait for them to get randomly picked in flow.

Please make Deezer more about computer-aided music discovery. I don't like the flow, I want suggestions I can read first.
Userlevel 1
Where has the "hear this' tag gone. Is this feature no longer available on PC. It was a very useful feature and one that introduced me to a lot of new music. It disappeared from apps a long time ago but was still available on PC but it seems to have now been deleted. I have just downloaded the latest PC version to no avail. I hope that it is just an oversight and not permanent.
Userlevel 7
Badge +5
Hi @LKN @JM111 @naugtur and everyone else, after internal discussions we can now say that the "Hear This" feature has been permanently removed from our platform. We understand that many users loved this section, but to be able to move forward with new features and design we decided to remove it. We appreciate your feedback and will use it to evaluate changes and make improvements.

We are looking for new ways to have our users discover new music as the feature was based on old technology.

Please refer to these features to discover new music in the meanwhile:
  • Flowtab "Disover"
  • "New releases" on homepage

As mentioned we are open to your feedback and are looking into new way for our users to discover new music. We try to always improve our product and we know this is not a popular decisions, but it was based on how the old feature was built, it would have created problems in the long run.
Userlevel 2
@Flo.Deezer okay, you understand that on the one hand many users loved this section, but... what's on the other hand?
Why should you remove it now, can you at least explain it to us so we can understand you? Because "to be able to move forward with new features and design" sounds like bullsh**, doesn't it? "It was based on how the old feature was built, it would have created problems in the long run" also explains nothing. Can you at least, if you're really treat your users right, can you just give us more details? Why it would have created problems, because of what? I understand that there's a lot of internal tech stuff and you can't explain like all of it, but still, explain it please in a way that you users will understand. Because right now (correct me if i'm wrong) it seems like no one understands why this feature has to be sacrificed (like if agree).
Userlevel 4
Badge +1
Deezer, You should work on improving the communication to the users so that they understand your actions and see what you are doing and what makes sense. Communications is very poor, in my opinion. Going back to "Hear this" - you need to have a distinction to choose you, not Tidal, Spotify or Apple Music.
Yes it's gone like it has on the mobile app. It's really bad as this introduced me to so much new music and now all that's left is flow that seems to be deeply flawed as it plays the same tracks far too often whilst ignoring artists I have liked and listened to. I think it's time to try another provider...
Userlevel 7
Badge +6
Hey @fjs

Please see above for more info.
Userlevel 2
well, that's it, i'm about to test spotify now. I mean, it's always like "do you have spotify, so we an exchange playlists", and i am "no, i have deezer like all the cool kids", and they ask "what is so cool about it?", and now my answer would be... you know, that no one else is using it? That they remove a crucial feature, telling about 'special things to come' without even a hint of what this would be? I don't think so.
Userlevel 4
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@Flo.Deezer I work as a lead tech writer for an international IT company building software and services. I am not a programmer but I (obviously) need to be technical enough to be able to explain things like API to the end user.

From my experience, what you describe as "outdated technology" could be:
  • A cheap way out. You are using a technical issue as a cop-out.
  • There could indeed be a technical issue with the "Hear This" feature. For example, it could be very "expensive" for the server resources or the app itself. E.g. the code that outputs the "Hear This" section is producing too many queries to the server or making the whole desktop app unstable.
Now, if it's just a cop-out, why would you do this? Perhaps, the feature is not brining you (preferred) revenue and still needs maintenance. Or your partners are maybe pushing you, like "we don't want people to discover some old music they like, we want them to discover our newest stars".

And if it's really a technical issue, then I presume you are pulling the plug because again, it is not bringing you (preferred) revenue but you would still need to rewrite/improve it, which you are not willing to do.

So, this brings us to what so many of us are trying to explain to you:
  • You are not being honest with your clients. You are not being transparent.
In my opinion, this is really the worst thing you can do - lose the trust and confidence of your clients. Our loyalty is based on your service and the confidence and trust we give you. With the market being what it is, this trust is easily squandered and you will never get someone back once they leave.

My personal conclusion:
  • I don't want to leave Deezer but the way you handled this really shattered your image in my eyes. I used to shout out to people I know - "Hey, did you try Deezer, it's mind blowing, I love it". This feeling is lost for me. I am completely dissappointed with how you managed this and as others have noted, Deezer now is just like any other service out there. Minus the community/industry size and appeal of the crowd that Spotify has, for example.
Finally, I am really appalled by you suggesting to use "Discover Flow" and "Recommended/New Releases" (this is a usability issue because you call the feature differently across the GUI) because it has nothing to do with what "Hear This" provided. Are you purposelly insulting our intelligence? Imagine Coca Cola guys telling you "We don't make Bitter Lemon anymore, but here's Coca Cola, it's basically the same". Umm, no it's not.

And the "Recommended Releases" feature is especially bad because it allows you to browse "releases" by (very wide) categories (Pop, Rock, whatever) and then it keeps shoving playlists down your throat instead of recommending actual albums. But that's not the worse part, the worse part is that it does not recommend you things based on what you like, it just recommends you the most lucrative music for you and your partners. I don't need or want that.

To finish my rant, could you please ask your team and give us a straight-forward yes or no - do you ever plan on making a new feature that will recommend albums to us based on our taste/listening? That's all I need to know right now.

Thank you.
Userlevel 2
Badge
@Flo.Deezer I work as a lead tech writer for an international IT company building software and services. I am not a programmer but I (obviously) need to be technical enough to be able to explain things like API to the end user.

From my experience, what you describe as "outdated technology" could be:
  • A cheap way out. You are using a technical issue as a cop-out.
  • There could indeed be a technical issue with the "Hear This" feature. For example, it could be very "expensive" for the server resources or the app itself. E.g. the code that outputs the "Hear This" section is producing too many queries to the server or making the whole desktop app unstable.
Now, if it's just a cop-out, why would you do this? Perhaps, the feature is not brining you (preferred) revenue and still needs maintenance. Or your partners are maybe pushing you, like "we don't want people to discover some old music they like, we want them to discover our newest stars".

And if it's really a technical issue, then I presume you are pulling the plug because again, it is not bringing you (preferred) revenue but you would still need to rewrite/improve it, which you are not willing to do.

So, this brings us to what so many of us are trying to explain to you:
  • You are not being honest with your clients. You are not being transparent.
In my opinion, this is really the worst thing you can do - lose the trust and confidence of your clients. Our loyalty is based on your service and the confidence and trust we give you. With the market being what it is, this trust is easily squandered and you will never get someone back once they leave.

My personal conclusion:
  • I don't want to leave Deezer but the way you handled this really shattered your image in my eyes. I used to shout out to people I know - "Hey, did you try Deezer, it's mind blowing, I love it". This feeling is lost for me. I am completely dissappointed with how you managed this and as others have noted, Deezer now is just like any other service out there. Minus the community/industry size and appeal of the crowd that Spotify has, for example.
Finally, I am really appalled by you suggesting to use "Discover Flow" and "Recommended/New Releases" (this is a usability issue because you call the feature differently across the GUI) because it has nothing to do with what "Hear This" provided. Are you purposelly insulting our intelligence? Imagine Coca Cola guys telling you "We don't make Bitter Lemon anymore, but here's Coca Cola, it's basically the same". Umm, no it's not.

And the "Recommended Releases" feature is especially bad because it allows you to browse "releases" by (very wide) categories (Pop, Rock, whatever) and then it keeps shoving playlists down your throat instead of recommending actual albums. But that's not the worse part, the worse part is that it does not recommend you things based on what you like, it just recommends you the most lucrative music for you and your partners. I don't need or want that.

To finish my rant, could you please ask your team and give us a straight-forward yes or no - do you ever plan on making a new feature that will recommend albums to us based on our taste/listening? That's all I need to know right now.

Thank you.


THANK YOU Dario! This is the best summary of the entire situation.
And lets be honest the two suggestions Flo made (Flowtab "Disover" & "New releases" on homepage) are the best hint where the journey goes...
Cheers
After it had dissapeared, than re-appeared I'm gutted it apparently has been removed permanently... Flow is in no way an alternative. It plays the same limited amount of songs over and over.

In my case its seems to focus a lot on one genre (50% of the time). It very rarely let's me discover anything I haven't heard.

I have been discovering a lot mor enew songs/artists on You Tube than on Deezer lately. Sadening...
Userlevel 4
Badge +1
  • THANK YOU @Dario Jazbec Hrvatin - That's a great summary. I couldn't have written it better myself. Deezer now has a clear question and should answer it.
Userlevel 1
Sorry but i have had enough of this nonsense.
I have moved my playlists to spottily and I'm cancelling my subscription, at least until Deezer sort themselves out.
😢😭
Bye all
R
Userlevel 1
Yep, the most reasonable thing to do is to remove the best feature 😁. And the way it was presented.. clearly it was well thought through beforehand to not frustrate anyone 😏. It's basically like "Oh, we know that you like this feature, but no, use this one, that you clearly dislike" 😁.

The worst is not even the removal of the feature, but the way it was handed over to the community 🤔.

I know that software development is not that easy to handle and sometimes it's outright hell for programmers, especially if you deal with old libraries, based on abandoned frameworks, or code written by someone else long time ago, but still.. I think, It was not that difficult to post some kind of announcement in advance so people get used to the fact that their favorite feature is being removed and started to look for alternative services/ways to listen to music the way they like
The "feed" option presented an added value based on recommendations without this option conciderare look for another music platform that offers suggestions.

I love listening to music, it helps me a lot in my work as a developer.
Hear This was the single reason I switched to Deezer. There are plenty of streaming services with the catalog you have, and they all have their own "editor recommendations." It was the smart recommendation based on my listening that won me over. Hear This has vanished and reappeared on various platforms countless times now, and it seems to finally be gone for good. If it is, I'll just switch back to Spotify. My question is: Will Hear This make a return to stay?
Userlevel 1
Vote: https://en.deezercommunity.com/got-an-idea-9/bring-back-the-hear-this-section-43806
Hi all,

Today I found out too that the feature 'hear this' is gone....
I just installed the Windows app on my desktop and noticed that in this app 'hear this' is available.
Not sure if the feature ever was available on mobile phones, but on my iPhone I can't find the feature. Don't miss it on my phone either 🙂.

Hope this helps.


This sucks. As from today I found out that 'hear this' is disabled in the desktop application for Windows as well...

Goodbye Deezer!
Userlevel 2
Very disappointed with this as well - it was the *only* way to discover new music in Deezer. I'm now looking at returning to Spotify or alternative platforms.

"Flow" doesn't fit the way I like to listen to albums, and seems to only suggest a small batch of generally popular music - not suggested based on my tastes. "Hear this" allowed me to dive into artists I'd never heard of with amazing results.

"Explore" seems to be completely uncustomized to my tastes. Do I want to see the charts, or what's "popular", not a chance.

I was hoping to provide some useful feedback in this comment, but I'm too pissed off at the removal of this. I can still see it via Sonos and it's great, it being "old tech" is a very poor reason for dropping such a useful feature.
Userlevel 1


Please refer to these features to discover new music in the meanwhile:
  • Flowtab "Disover"
  • "New releases" on homepage


So, are these suggestions intended to replace 'Hear This'? Or are there other features coming to Deezer? The suggestions above aren't really adiquate in the long term.

If there are new features being developed, can you please tell us what they are and when they are going to be released??
Userlevel 3
Come on Deezer, some heads up on the replacement please. If you didn't have a plan and a timeline, you should not have removed the feature.

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